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Seniors Travel Insurance - Essential Cover

Seniors Travel Insurance - Essential Cover (page 2 of 3)

4.6 from 42 reviews

Reviews

4.6

42 reviews
5
(29)
4
(11)
3
(0)
2
(1)
1
(1)
  • Value for Money
    4.3 (29)
  • Transparency
    4.5 (26)
  • Customer Service
    4.3 (27)
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Mike

Mike

  • 2 reviews

Travel insurance is essential but expensive

published

Did not have time to completely research the field, but reasonably satisfied with Seniors Travel policy. We have not travelled yet, so cannot supply any further information. This is the first time we have purchased a policy with you.

DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Mike,
Welcome to the Australian Seniors community. Thank you for taking the time to share your experience with us, we hope you enjoy your up coming trip.
Kind regards,
Sharon

Jan Ash

Jan Ash

  • 4 reviews

Easy to pay

published

Cover for a couple of health issues that would be normal in someone aged 80 would have quadrupled the cost of the policy, so decided to allow those to be excluded. Keeping our fingers crossed will be thousands cheaper! But at least they will cover some of that age...

DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Susan

SusanSydney Surrounds, NSW

Easy and efficient insurance

published

I went to Seniors insurance because the website for the company I usually use, *****, wouldn't function properly. The Senior's site worked perfectly and it hardly took any time. The price was less than expected. I hope I don't have to claim, but if I do, I hope that will be easy too!

DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Heather

HeatherGreater Melbourne (Inner), VIC

Disappointing and difficult

published

Easy enough to find the right policy and to pay for it, but it took 2 phone calls and four days for a copy of the policy to be emailed .

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Heather
Heather
Gail S

Gail SDarwin, NT

  • 3 reviews

Essentials Travel Insurance

published

Very helpful and quick response from all on a good value travel policy. This is my first time with this company and hopefully I will be using them again in the future

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Ideal for us

published

We are confident that our policy is good value for us. We have not claimed in the past but the policy gives us pease of mind. We are looking forward to our cruise.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Dennis,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with the peace of mind, knowing that you are covered and I hope you have a wonderful time on your cruise.
Kind regards,
Jessica

Nonie

NonieSouth East Queensland, QLD

Travel insurance

published

Suited our needs and was easy to set up over the phone. Always use Seniors travel. Have not had need to lodge a claim simply for peace of mind when travelling overseas.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Nonie,
What a lovely review. We are pleased to hear that being insured with us, has provided you peace of mind for when you travel. Thank you placing your trust in Australian Seniors to care for your insurance needs.
Kind regards,
Sharon

Jacko

JackoDarling Downs, QLD

  • 2 reviews

Essential

published

Have used Seniors Insurance for a number of years and done extensive travel. Needed to make small claims twice and had no difficulties. It is easy to set up a policy via the website, but telephone assistance is always very helpful.

Transparency
Customer Service
Value for Money
DestinationEurope, New Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover ForAdult and Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jacko,
Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to assist with your previous claims and of the ease in which you have been able to set up your policy.
Kind regards,
Jessica

Satisfied customer

published

I am extremely pleased with ASTI's approach to someone with a pre-existing condition. By my answering a few medical questions, it was established that with my pre-existing condition I did not need a doctor's certificate. That made things a lot easer.

Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with cover that is suitable to your needs and of the ease in which you were able to set up your policy.
Kind regards,
Jessica

Travel Insurance

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Quote

published

Yes This is the 3rd time we have used Senior Insurance for travel insurance.
WE have never lodged a claim The assistant at Castle Hill was very pleasant and further. She cover all aspects.

DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Leone,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our Castle Hill team and I hope you have a wonderful time on your trip.
Kind regards,
Jessica

Judith

JudithSouth East Queensland, QLD

Non user-friendly online experience - very frustrating

published

Couldn't complete online application without calling for assistance. Had to go through whole process again on the phone. When quote was emailed, couldn't finalize payment online without calling for assistance again. Whole process was very frustrating.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
3 comments
Australian Seniors
Customer RelationsAustralian Seniors

Hi Judith,
I am very sorry to hear of your experience when obtaining a quote online. We would appreciate the opportunity to look into your experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

Australian Seniors
Customer RelationsAustralian Seniors
Judith
Judith

NOTE - the telephone service I received was OK. It was the online system that didn't seem to work.

Graham

GrahamNorthern Region, NSW

Need the insurance.

published

Yes , it was good value.. Never had a claim. 3 times before and will need insurance in the future for further travel. Being a senior it is a good choice to go with OZ Seniors Ins. .

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Russell

RussellGreater Melbourne (Inner), VIC

Great Service

published

Excellent customer service from Nikki. Comprehensive, very polite and knowledgeable, and left no stone unturned to help us. Brilliant, will be back again when we need travel insurance next time.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Seems fine.

published

Had excellent advice from Georgia on the telephone setting up 3 policies for future travel. First experience with Seniors Insurance so hopefully all will go well. She was very patient and helpful.

Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
lynette huckstadt

lynette huckstadtHunter Region, NSW

  • 2 reviews
  • 6 likes

Just what we need

published

Have not put policy into action as yet. The assistance we received was fabulous given the questions I needed answered. Call back for any circumstances will be of great value.

DestinationMiddle East and North America (inc. Hawaii)
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Travel Insurance

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Great product with good cover.

published

We have used this company for several years and they have met our expectations; although we have never had to make a claim.

With their recent change to a new "underwriter", we were disappointed that emergency phone numbers were not provided. Since have been advised by separate email. ORE excellent service!

Transparency
Customer Service
Value for Money
DestinationEurope, Middle East and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Exactly what we need

published

Was simple to set up and the price was excellent. Had compared/ tried other insurers but they were all too expensive due to the surcharge for pre-existing medical or they would not insure us. Will definitely use this company again and not just for travel insurances.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Johann

JohannGreater Melbourne (Outer), VIC

Perfect for travel policy was good value

published

Yes! It was easy to set up and the travel consultant was very courteous.
No! I have never lodged a claim.
I think about six times I have used this insurance company.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Robert

RobertSydney, NSW

This is very helpful for an 83 year old

published

The policy cover provided was of very good value. the reason it was so easy to set up was that I went into the Castle Hill store and Lynn when through the questions and put them in the computer for me. As I do not leave until 24 th September I have not lodged any claim.

DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

A leader in Travel Insurance

published

The policy was competitive and easy to organise. Have previously had Annual Policies but apparently not available now. Haven't needed to claim but good to have peace of mind in the event something happens.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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