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Seniors Travel Insurance - Top Cover

Seniors Travel Insurance - Top Cover

4.7 from 142 reviews

Reviews

(110)
(23)
(6)
(0)
(3)
  • Value for Money
    4.4 (111)
  • Transparency
    4.5 (100)
  • Customer Service
    4.6 (105)
Kerrian

KerrianSydney, NSW

Travel Insurance

published

Spoke with a very helpful person who took me through the process to purchase travel insurance. This is the first time I’ve used Seniors Travel Insurance and I found it a positive experience.

DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Kerrian,
I'm glad to hear our helpful team member was able to assist you in setting up your policy and that your experience was a positive one. Thank you for taking the time to share your review with us, we appreciate it.
Kind regards,
Alisa

Richard Morton

Richard MortonBudgewoi

  • 3 reviews

Covered

published

All covers from all company’s are to expensive but you need it & I’m happy,first policy with seniors seems good hope I never have to use it and we all stay safe

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Richard,
I'm glad to hear that you are happy with your policy and that we can offer peace of mind while on holiday. Thank you for taking the time to share this with us, all the best on your travels.
Kind regards,
Alisa

Having to ring twice for a policy

published

First Lady did not tell me the caronavirus speech. Second lady was more forthcoming. Asked for policy to be mailed, as no working printer at present, but policy appeared on my email after finishing call.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Rex

RexSouth East Queensland, QLD

Worthless because of COVID-19

published

Policy purchased before outbreak but now worthless because of pandemic. Admittedly not something I thought about before (clearly should have, yes my fault) but would warn anyone searching for a policy to make sure that pandemic is covered. Apparently there are some out there if you take a policy before it is declared. Shows that travel insurance without pandemic coverage is useless, so for your own safety and peace of mind shop around!

Customer Service
Value for Money
DestinationEurope
Claim MadeNo
See all answers
2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Rex
Rex

taking out overseas travel insurance

published

policy was comparatively easy, seeing as I am an 80 year old man with several medical conditions that needed to be declared.It was made easier by the very patient and competent Katya.
This is the first time I have approached your company.

Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Kathryn

KathrynSydney, NSW

Taking out travel insurance

published

Feel policy is good value and the only thing I would have liked in the policy was to increase the individual limit on a piece of jewellery.
All details clearly explained to me

Transparency
Customer Service
Value for Money
DestinationAustralia and New Zealand
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Brian

BrianHunter Region, NSW

Terrific to deal with.

published

This was the first time I needed travel insurance. After a lot of research, I settled on Australian Seniors because of the responses and help I received from their representative, Tenille. She was courteous, knowledgeable, very helpful and very pleasant to talk to. Their quotes were very competitive but what finally swung it in their favour was the service we received.
I have not gone on my trip yet so obviously have not had to make a claim but, judging by the treatment so far, I would anticipate quick and efficient hekp.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Matt Harley

Matt HarleySydney, NSW

  • 2 reviews

Cruise travel insurance

published

Found the process quite simple. The costing and coverage seems to be good value. Jonah guided us through all the relevant questions and provided great service while doing so. This is the first time we have tried Australian Seniors. We will use them to insure more trips in the future

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Annette

Annette

  • 2 reviews

Fabulous service

published

This is the first time I have used this company but the over the phone service was fabulous.
Hopefully the service if I need to claim will be as good as I experienced with the lovely lady I spoke to

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Annette,
It is wonderful to hear of the great service you received from our team member and appreciate you taking the time to share your experience with us.
Kind regards,
Alisa

Travel Insurance

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Getting Travel Insurance for upcoming trip.

published

1st time for Travel Insurance from this Seniors but do hold other policies with them. And the girl on the phone was very helpful & extremely patient & made it very easy for me.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Colleen,
I'm delighted to hear our team member was able to provide a helpful service and set up your policy with ease. Thank you, we appreciate you taking the time to share your experience with us. Happy travels!
Kind regards,
Alisa

Excellent service

published

Call answered quickly. Agent efficient and pleasant. All questions answered and plenty of information given. Very satisfied with the service and will look at using this insurance for other policies

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Need for simplification

published

First time user. Cost higher than expected but decided to go with it due to the good reputation of Seniors. A Product Disclosure Statement of more than 60 pages is quite overwhelming. There is a need to simplify this documentation if clients have any hope of reading it.

Transparency
Customer Service
Value for Money
DestinationAfrica and Europe
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Ray,
Thank you for taking the time to share your experience with us, we really appreciate it. We are always looking to improve the service that we provide our customers and your feedback will assist with this.
Kind regards,
Alisa

Jen

JenSouth East Queensland, QLD

A few indiscretions

published

We thought it was good value.....but I am having second thoughts.
Very disappointed in in top cover in that if we had to cancel due to my 85year old mum possibly passing just prior to our departure (so we could do funeral etc) we would NOT be covered!!

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Lianne

LianneSydney, NSW

Great

published

First time user. Consultant very friendly and answered all my questions. Easy to understand. Will use again. Good value. Hope if I have to claim it will be as easy.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lianne,
Welcome to Australian Seniors! I am pleased to hear you received friendly and informative service from one of our team members. Thank you for taking the time to share this with us.
Kind regards,
Alisa

Catherine

CatherineWestern District, VIC

Hope if I need to use it, it will be as I'd require.

published

I insured with Seniors last year. I did it over phone last year. Easy. This year did it online. As a non techno I did find it a bit confusing. Still not sure if covered for my other medical things. I hope all covered now. A bit worried about Corona Virus if there is coverage or not.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Travel Insurance

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Terence

TerencePerth, WA

mixed emotions

published

CONs: Convulted logic. WHY do you want personal information BEFORE I can even ask a general question? WHY do you then tell me you can only give general advice AFTER wanting my SPECIFIC details again, & again. Surely these details should not be required until an agreement to purchase is reached.
PROs: Excellent telephone service. Efficient transaction and timely delivery of documentation.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
3 comments
Australian Seniors
Customer RelationsAustralian Seniors
Terence
Terence

Thank you for your prompt reply which totally ignores my main concern

Australian Seniors
Customer RelationsAustralian Seniors

Travel cover

published

I found the person I was speaking to articulate and happy to answer my queries. The policy was easy to set up. The pertinent facts re: cancellation were pointed out and I was happy to accept.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Narelle

NarelleNorthern Region, NSW

It meets our Needs

published

Policy was good value compared to other companies, easy to apply. This is the first time I have taken travel insurance with Australian Seniors. Would have preferred that High blood pressure/Cholesterol were included in top cover. Most people in our age bracket take medication.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Glen

Glen

  • 4 reviews

Excellent

published

The website was a bit confusing but I managed to get my quote, I had some questions so I rang and spoke to a very informed person who answered all of my questions and some other things I had not thought of. She was excellent and easy to understand.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Rhonda

RhondaWeston Creek 2611, ACT

  • 2 reviews

Simple, easy to navigate and quick.

published

This was an efficient and user friendly process. It was clear and informative leaving me feeling confident I had succeeded in completing all necessary steps required. It was my first experience with Australian Seniors travel insurance and I will be using them again for future travel.

Transparency
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Page 1 of 8

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Questions & Answers

E.G. MARLEE

E.G. MARLEEasked

I would like a quote for travel insurance cruising around Australia Fremantle to Fremantle 28 days would have to be over 80 years old and medical comprehensive cover having a pacemaker and take Thyroid tablets. thank you

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi E.G. Marlee,
Thank you for reaching out. Could you please reply to my private message with your name along with your contact details as I would like to organise for one of our team members to contact you and further discuss a quote for cover suitable for your needs.
Kind regards,
Alisa

David B.

David B.asked

Has anyone had to make a medical claim through Seniors Travel Insurance and how did you go?

No answers
Kerry W

Kerry Wasked

My wife and I are doing a Mediterranean Cruise flying from Brisbane to Italy via AbuDhabi to pick up the cruise. We have two days in Italy in accomodation before boarding the cruise. We return via plane( after the cruise) to Brisbane from Italy via AbuDhabi. My question is, Is my wife and I covered for Air transport , accomodation as well as Cruise in one Policy? Some insurers offer Cruise option but I'm not sure if we are covered for all the things we need to do to get on the boat ? eg Planes travel, accomodation

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Kerry,
Thank you for reaching out to us. I would love to arrange for one of our team members to reach out to you and discuss our policies including our Cruise Pack to confirm what you would be covered for. Can you please send me a private message noting your best contact number and I will arrange for you to be contacted.
Kind regards,
Jessica

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