I thought the initial policy price was attractive but the loading for medical procedures going back 5 years was a bit steep. I also thought the time it took to complete the medical review was ridiculous, as it took 40 minutes and went back 5 years. A little over the top I thought when some of those procedures were of a type that were not ongoing conditions. I thought your representative, Amanda, was excellent with her product knowledge, thoroughness and customer service skills.
Great price for great benefits!
We haven't travelled yet, but it was so easy to choose our insurance and it was great value for money. We made comparisons with other insurers, but this was the best quote we received saving us $50-$100 for comparable insurance elsewhere.
Great customer service.
Took out travel insurance earlier this year. Staff were very helpful and the policy good value. Due to inability to travel because of the pandemic I rang to see if I would be covered for any cancellation costs with my holiday. Whilst I wouldn't be covered because it is a pandemic and I'm not aware any insurance company would cover the costs, I was given the option of a credit towards future travel or a full refund. I received the refund within 2 days.
Spoke with a very helpful person who took me through the process to purchase travel insurance. This is the first time I’ve used Seniors Travel Insurance and I found it a positive experience.
All covers from all company’s are to expensive but you need it & I’m happy,first policy with seniors seems good hope I never have to use it and we all stay safe
Having to ring twice for a policy
First Lady did not tell me the caronavirus speech. Second lady was more forthcoming. Asked for policy to be mailed, as no working printer at present, but policy appeared on my email after finishing call.
Worthless because of COVID-19
Policy purchased before outbreak but now worthless because of pandemic. Admittedly not something I thought about before (clearly should have, yes my fault) but would warn anyone searching for a policy to make sure that pandemic is covered. Apparently there are some out there if you take a policy before it is declared. Shows that travel insurance without pandemic coverage is useless, so for your own safety and peace of mind shop around!
taking out overseas travel insurance
policy was comparatively easy, seeing as I am an 80 year old man with several medical conditions that needed to be declared.It was made easier by the very patient and competent Katya.
This is the first time I have approached your company.
Taking out travel insurance
Feel policy is good value and the only thing I would have liked in the policy was to increase the individual limit on a piece of jewellery.
All details clearly explained to me
Terrific to deal with.
This was the first time I needed travel insurance. After a lot of research, I settled on Australian Seniors because of the responses and help I received from their representative, Tenille. She was courteous, knowledgeable, very helpful and very pleasant to talk to. Their quotes were very competitive but what finally swung it in their favour was the service we received.
I have not gone on my trip yet so obviously have not had to make a claim but, judging by the treatment so far, I would anticipate quick and efficient hekp.
Cruise travel insurance
Found the process quite simple. The costing and coverage seems to be good value. Jonah guided us through all the relevant questions and provided great service while doing so. This is the first time we have tried Australian Seniors. We will use them to insure more trips in the future
This is the first time I have used this company but the over the phone service was fabulous.
Hopefully the service if I need to claim will be as good as I experienced with the lovely lady I spoke to
Getting Travel Insurance for upcoming trip.
1st time for Travel Insurance from this Seniors but do hold other policies with them. And the girl on the phone was very helpful & extremely patient & made it very easy for me.
Call answered quickly. Agent efficient and pleasant. All questions answered and plenty of information given. Very satisfied with the service and will look at using this insurance for other policies
Need for simplification
First time user. Cost higher than expected but decided to go with it due to the good reputation of Seniors. A Product Disclosure Statement of more than 60 pages is quite overwhelming. There is a need to simplify this documentation if clients have any hope of reading it.
A few indiscretions
We thought it was good value.....but I am having second thoughts.
Very disappointed in in top cover in that if we had to cancel due to my 85year old mum possibly passing just prior to our departure (so we could do funeral etc) we would NOT be covered!!
First time user. Consultant very friendly and answered all my questions. Easy to understand. Will use again. Good value. Hope if I have to claim it will be as easy.
Hope if I need to use it, it will be as I'd require.
I insured with Seniors last year. I did it over phone last year. Easy. This year did it online. As a non techno I did find it a bit confusing. Still not sure if covered for my other medical things. I hope all covered now. A bit worried about Corona Virus if there is coverage or not.
CONs: Convulted logic. WHY do you want personal information BEFORE I can even ask a general question? WHY do you then tell me you can only give general advice AFTER wanting my SPECIFIC details again, & again. Surely these details should not be required until an agreement to purchase is reached.
PROs: Excellent telephone service. Efficient transaction and timely delivery of documentation.
I found the person I was speaking to articulate and happy to answer my queries. The policy was easy to set up. The pertinent facts re: cancellation were pointed out and I was happy to accept.
Questions & Answers
I would like a quote for travel insurance cruising around Australia Fremantle to Fremantle 28 days would have to be over 80 years old and medical comprehensive cover having a pacemaker and take Thyroid tablets. thank you
Hi E.G. Marlee,
Thank you for reaching out. Could you please reply to my private message with your name along with your contact details as I would like to organise for one of our team members to contact you and further discuss a quote for cover suitable for your needs.
Has anyone had to make a medical claim through Seniors Travel Insurance and how did you go?
My wife and I are doing a Mediterranean Cruise flying from Brisbane to Italy via AbuDhabi to pick up the cruise. We have two days in Italy in accomodation before boarding the cruise. We return via plane( after the cruise) to Brisbane from Italy via AbuDhabi. My question is, Is my wife and I covered for Air transport , accomodation as well as Cruise in one Policy? Some insurers offer Cruise option but I'm not sure if we are covered for all the things we need to do to get on the boat ? eg Planes travel, accomodation
Thank you for reaching out to us. I would love to arrange for one of our team members to reach out to you and discuss our policies including our Cruise Pack to confirm what you would be covered for. Can you please send me a private message noting your best contact number and I will arrange for you to be contacted.
|Other Insurance Types Offered||Car, Funeral, Home and Contents and Pet|
|Maximum Age Covered||89 years old|
|Overseas Emergency Assistance||Unlimited|
|Pregnancy (max weeks)||24 weeks (pending assessment)|
|Resumption of Journey||$3,000|
|Hospital Cash Allowance||$100 per day, up to $8,000|
|Overseas Emergency Medical & Hospital Expenses||Not Included|
|Loss of Income||$10,400|
|Luggage & Personal Effects|
|Theft of Cash||$250|
|Delayed Luggage||$500 after 24hrs, $1,000 after 72hrs|
|Credit Card Fraud||Replacement covered under "Non-medical additional expenses"|
|Travel Documents / Passport||Replacement covered under "Non-medical additional expenses"|
|Maximum Single Item Limit||$4,000 (Camera, laptop, or tablet)|
|Luggage & Personal Effects||$15,000|
|Rental Vehicle Excess||$8,000|
|Motorbike / Moped Coverage||Optional for motorcycles/mopeds over 50cc|
|Domestic Pet Care||$500|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.