Great Travel Insurance
I have used this company for travel insurance for the past 3 years. Very easy to set up and helpful and friendly staff. Great company to deal with and would highly recommend.
Easy to buy travel insurance online and very good service to make change of policy on the phone from the consultant. I feel that the policy was good value and cover our need.
Helpful but laborious and a mistake was made
I haven't traveled yet so can't comment on the claims process... hopefully I won't have to.
I organised cover for 6 of us under 4 policies over the phone as I needed to discuss existing medical conditions I had to listen to the same disclaimer 4 times... surely there must be a better way.
Once the policies were organised and paid for I received the insurance certificate by email and noted that my sisters date of birth had been incorrectly listed. When I tried to get it corrected I was told only she was able to do it and yet I set the policies...up only 10 minutes earlier. Not sure how I can arrange a policy but not amend it???? The good news is that the person I dealt with was very helpful, was locally based and spoke English well enough that I could understand her with no difficulty. This is the first time I have used the company and I felt the premiums were a bit more expensive than some other companies but the other companies wouldn't cover my mum (she's 76).
Ok except fo high pre existing medical
The policy was good value although the pre-existing medical conditions costs seemed to be excessive.
These staff were very friendly and provided me with all the assistance I needed.
I first checked this policy out online but the next day I was called by an agent this is something I do not agree with
great service,great product
very easy to setup and very good value for money. Cameron was very good and explained all the technical bits as well as having excellent customer service. would recommend this to anyone for future insurance.
The preexisting medical conditions are a bit harsh and very expensive looking at where some of the conditions dated back from 10 to 43 years which are stable and under control with medicine. There could be a level of consideration for those with good level of fitness and well being.
The policy was good value for items covered and was easy to set up with the consultant over the phone.
This the first time with Seniors and hope that it will not disappoint.
Review of purchase
I have only just purchased the insurance so don't know how it will be if I need to claim. I have, however, used Australian Seniors twice before and, on one occasion, had to claim. I felt they treated my claim very fairly.
So far so good
The operator Ispoke with after attempting to apply on-line was of great assistance extremely helpful and very patient through the whole process. She explained matters to me where the wording was some times confusing. This is my first time with Australian Seniors insurance but if this is an example of there service it will not be the last.
disappointing,was not completely covered even on top cover
extremely difficult to set up,possibly not good valve,I feel I have been omitted left out of policy,Karen has a middle name "Grace" not on policy.took more than 40 minutes to set up.
I should have shopped around.
great service and explanations
The policy was easy to understand and was logical. Lena gave me plenty of opportunities to ask questions and took the time to explain details. She was courteous, polite, professional and efficient
I found this super easy to set up. Rick was amazing i haven't used you guys before and he was super helpful. Makes me feel at ease knowing we are covered for our holiday.
Travel cruise insurance
Tennille helped me considerably and explained the policy to me. We went through the policy from A to Z. I havent used your insurance company, have also insured my travel arrangements through Medibank Private in th3 past.
First time using this insurance company. Consultant was very pleasant and helpful.
We compared this policy with others and found it to be good value. Plus the staff member was very good and we now plan to take a second policy for a longer trip planned for 2020
needed travel coverage
my only criticism is that you had to list all countries and not just south pacific cruise ,have not lodged a claim so not applicable at this stage ,I believe this is second time we have used this insurance.
First time but looks good.
Very easy to set up and appears to be good value. The real test will come when one makes a claim, that is how complicated is the calim form and how long it takes to satisfy the claim. .
Policy was good value. I havent travelled yet. First time using this Insurarance company but Ibwill definitely consider using them again . Staff were very pleasant and helpful when taking me through my policy
Policy value was hard to determine - quotes kept changing in a 24 hour period. I initially got an online quote but then it became a phone conversation and a follow up call next day which I am not comfortable with and left me feeling pressured to buy. This is my first time with this company and I can only hope cover is painless if we are in need.
Covers what we require
Price is a little lower than the insurer used previously but as usual you get what you pay for. The wording in cancellations does not say "includes travel companion" if one person can't travel were other policies state this clearly. Easy to get online. The true rating will be if we need to make a claim.
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Questions & Answers
Has anyone had to make a medical claim through Seniors Travel Insurance and how did you go?
My wife and I are doing a Mediterranean Cruise flying from Brisbane to Italy via AbuDhabi to pick up the cruise. We have two days in Italy in accomodation before boarding the cruise. We return via plane( after the cruise) to Brisbane from Italy via AbuDhabi. My question is, Is my wife and I covered for Air transport , accomodation as well as Cruise in one Policy? Some insurers offer Cruise option but I'm not sure if we are covered for all the things we need to do to get on the boat ? eg Planes travel, accomodation
Customer RelationsAustralian Seniors
Thank you for reaching out to us. I would love to arrange for one of our team members to reach out to you and discuss our policies including our Cruise Pack to confirm what you would be covered for. Can you please send me a private message noting your best contact number and I will arrange for you to be contacted.
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