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Seniors Travel Insurance - Top Cover

Seniors Travel Insurance - Top Cover (page 2 of 7)

4.7 from 132 reviews

Reviews

(103)
(22)
(6)
(0)
(2)
  • Value for Money
    4.4 (103)
  • Transparency
    4.5 (94)
  • Customer Service
    4.6 (97)


Dianne

DianneSydney, NSW

They are no longer selling annual policies, and they have changed their underwriter since our last policy

published

After a lot of research, we chose this company last year for an annual travel insurance for someone 76, one reason being the excellent review their underwriter Chubb got. Now I go to take out another policy they no longer offer an annual policy (may do so later) and the reviews for their new underwriter "Hollard" are not very good at all

DestinationAfrica, Europe and Middle East
Claim MadeNo
Insurance Cover For:Senior
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Dianne,
Thank you for reaching out and for the feedback you have provided. We're always looking for ways to improve. I have passed this feedback on to the relevant department for future consideration.
Kind regards,
Alisa


Wonderful Customer Service

published

Yes, we believe the policy is good value and was quite easy to organise by phone.
We've used Australian Seniors for the past four years and believe they offer excellent value for money.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Excellent professional service and information.

published

Found the professionalism, helpfulness and friendliness of the interviewer of a high standard. The policy appears very suitable for our requirements.
We have used this company on previous occasions with no problems.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea) and Pacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Website easy to understand

published

Website is user friendly. Site easy to understand. This company had good reviews. Cover is very comprehensive. Call centre staff very friendly and helpful. However the proof will be if we need to make a claim.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

I haven't travelled yet so can't comment

published

The first time I have used them for travel. The representative was very helpful, patient and knowledgeable. It took me several days and several phone calls to lodge this claim.

Transparency
Customer Service
DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

JuJu

JuJuSouth East Queensland, QLD

  • 2 reviews

Excellent so far

published

The policy seems good value. As I have just taken it out, I cannot quote on anything else. It was easy to take out and the person I spoke to was informative.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

  • Verified customer

Straight forward travel insurance

published
Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Adult, Child, Senior and Teenager
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Ghiselaine

GhiselainePerth, WA

Peace of mind

published

This is my 3rd time using this travelling insurance.Ihave always been happy with the price and the staff are very good in explaining everything clearly.,and very easy to set up. Thankyou jocelyne

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Child and Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
bob

bob

  • 2 reviews

peace of mind

published

The lady on the other end of the telephone was pleasant,knowledgable,and very helpful.
We havn't had our trip yet so are unable to comment on what might happen in the case of a claim,
however having been dealing with seniors in all aspects of insurance i take this policy with every confidence.

Transparency
Customer Service
DestinationAustralia
Claim MadeNo
Insurance Cover For:Senior
See all answers
2 comments
Australian Seniors
Customer RelationsAustralian Seniors
bob
bob

thank you,looking forward to it
bob

Tee Bags

Tee BagsSouth East Queensland, QLD

  • 2 reviews

excellent service

published

Yes very good value and very easy to set up. Kayla was very helpful and explained everything to me. She also answered all my questions.
No claim lodged
First time we have used your company

DestinationNew Zealand, North America (inc. Hawaii) and Pacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Tee Bags,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the ease in which you were able to set up your policy and of the great service that you have received from Kayla.
Kind regards,
Jessica


Janet

JanetSouth East Queensland, QLD

Very helpful

published

First time using this insurer and haven't commenced my trip as yet. Very helpful communication with the representative on the phone without having to be held on hold for a long time. I requested they ring me back at a set time after I'd read the PDS and they did. I feel confident with this insurance.

Value for Money
DestinationMiddle East
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

BCBG

BCBGSydney, NSW

  • 3 reviews

Convenient

published

I felt the premium charged was reasonable, until I was told Seniors Travel receives almost 40% of it, just for half an hour's work selling the policy. (Yes, all agencies receive commissions.) The assistant Claudia was very helpful and competent, and made sure I was aware of the implications contained in the policy. The office was close to my chosen travel agent, in a well-airconditioned shopping centre, thus being convenient on a very hot day.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Travel Insurance made easy

published

The application process was made easy by the knowledge of the staff person who took my phone enquiry.
The detail of existing health conditions was handled with ease as I soon became aware of the knowledge of the person I was dealing with and the process to complete the application was made simple.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Roland

RolandPerth, WA

Good cover.

published

Very easy to get my travel insurance cover online. Instructions were simple and clear. There was no undue wait for a quote. There were alternative plans on offer and the premiums are reasonable.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Anthony

AnthonyIllawarra, NSW

Sustained excellence

published

Excellent cover at very reasonable premium.
We have utilised the services of Seniors Insurance many times and although we have never had a claim we are extremely satisfied with the service we receive.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Anthony,
What a wonderful review. It is our pleasure to provide you with excellent service and cover suitable to your needs. Thank you for choosing Australian Seniors to again provide this value travel protection.
Kind regards,
Sharon

Dianne

DianneSydney Surrounds, NSW

Hassell Free Travel Insurance

published

It was so easy walking into a shop and speaking to a customer service person who set up the travel insurance policy. This was a much better option for me than arranging a quote online

DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Carol L

Carol LSouth East Queensland, QLD

  • 2 reviews

just right

published

We have used this Company many times for our annual travel insurance needs. A little disappointed at having to pay extra for medical cover that was included in previous policies

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Senior
See all answers
4 comments
Australian Seniors
Customer RelationsAustralian Seniors

Hi Carol L,
Thank you for taking the time to share your experience with us. Keeping an open dialogue is how we improve the service we offer, and your feedback will assist with this.
Kind regards,
Sharon

Carol L
Carol L

Can you tell me why I had to pay an extra $250 to cover my husbands medical condition which occurred in 2012 with no further problems
Thank you
Carol L

Australian Seniors
Customer RelationsAustralian Seniors

Hi Carol L,
Thank you for your reply. I have sent you a private message requesting some additional information to assist with your query.
Kind regards,
Sharon


Paula

PaulaSouth East Queensland, QLD

Suitable travel insurance

published

Previous overseas travel was work related. My next trip is personal and this is the first time I have had to arrange travel insurance. Rate quoted was good value and was easy to set up.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Paula,
Welcome to the Australian Seniors community. It is our pleasure to provide you cover suitable to your needs at a completive price. We hope you enjoy your upcoming trip and thank you for sharing your experience.
Kind regards,
Sharon


Georgina Wright

Georgina WrightBUSHMEAD

  • 2 reviews

Needing a factual review

published

I am shopping around for insurance and I am tempted by the policy and price. However all the reviews I can see here are useless as they have not made a claim - it is pointless giving a review for a service that has not yet been received. So how can I determine if I want to buy this product? Perhaps not.

DestinationAustralia
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

John

JohnQueensland

Good travel insurance

published

I originally chose Seniors Travel Insurance because my pre-existing medical conditions did not incur extra cost because they were controlled and I would not expect any travel incidents or need for additional cover. But this time I was hit with an additional $170 approx. charge because I wanted you to know about them else my policy may be void for all claim types.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Insurance Cover For:Senior
See all answers
3 comments
John
John

The survey implies I have just travelled but this is re a new policy. Other answers relate to past policies/travel. Your survey writers should step back and look at the questions.

Australian Seniors
Customer RelationsAustralian Seniors
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
Thank you for providing these details. I will pass your details on to a senior team member to get in contact with you and discuss the concerns you raised.
Kind regards,
Sharon


Page 2 of 7

See all Seniors Travel Insurance reviews

Questions & Answers

David B.

David B.asked

Has anyone had to make a medical claim through Seniors Travel Insurance and how did you go?

No answers

Kerry W

Kerry Wasked

My wife and I are doing a Mediterranean Cruise flying from Brisbane to Italy via AbuDhabi to pick up the cruise. We have two days in Italy in accomodation before boarding the cruise. We return via plane( after the cruise) to Brisbane from Italy via AbuDhabi. My question is, Is my wife and I covered for Air transport , accomodation as well as Cruise in one Policy? Some insurers offer Cruise option but I'm not sure if we are covered for all the things we need to do to get on the boat ? eg Planes travel, accomodation

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Kerry,
Thank you for reaching out to us. I would love to arrange for one of our team members to reach out to you and discuss our policies including our Cruise Pack to confirm what you would be covered for. Can you please send me a private message noting your best contact number and I will arrange for you to be contacted.
Kind regards,
Jessica


CHER

CHERasked

Hello, do you provide Multi Trip Annual Cover?
Cheers Cheryl Morris

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Cheryl,
Thank you for reaching out to us. We currently do not offer Annual Cover, however we do offer Single Trip Cover.
Kind regards,
Jessica


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