They are no longer selling annual policies, and they have changed their underwriter since our last policy
After a lot of research, we chose this company last year for an annual travel insurance for someone 76, one reason being the excellent review their underwriter Chubb got. Now I go to take out another policy they no longer offer an annual policy (may do so later) and the reviews for their new underwriter "Hollard" are not very good at all
Wonderful Customer Service
Yes, we believe the policy is good value and was quite easy to organise by phone.
We've used Australian Seniors for the past four years and believe they offer excellent value for money.
Excellent professional service and information.
Found the professionalism, helpfulness and friendliness of the interviewer of a high standard. The policy appears very suitable for our requirements.
We have used this company on previous occasions with no problems.
Website easy to understand
Website is user friendly. Site easy to understand. This company had good reviews. Cover is very comprehensive. Call centre staff very friendly and helpful. However the proof will be if we need to make a claim.
I haven't travelled yet so can't comment
The first time I have used them for travel. The representative was very helpful, patient and knowledgeable. It took me several days and several phone calls to lodge this claim.
Excellent so far
The policy seems good value. As I have just taken it out, I cannot quote on anything else. It was easy to take out and the person I spoke to was informative.
- Verified customer
Straight forward travel insurance
I sourced three quotes from various travel insurance companies and found Seniors Travel Insurance the easiest to contact and most informative and thorough on answering my questions. I was pleasantly surprised to learn they covered families as well as my elderly parents. I received detailed information both from their staff and written documents. They were competitive pricewise and the staff really took the time to explain the travel options that best suited my needs. I felt well informed by Senior Travel Insurance personel and better placed to ...decide what travel cover I required. We have not yet travelled (so cannot comment on lodging claims) but I will definitely consider using this insurance company again due to their excellent communication, the type of insurance products available to families (and customers of all ages), and their prompt service on the phone and through email.
Peace of mind
This is my 3rd time using this travelling insurance.Ihave always been happy with the price and the staff are very good in explaining everything clearly.,and very easy to set up. Thankyou jocelyne
peace of mind
The lady on the other end of the telephone was pleasant,knowledgable,and very helpful.
We havn't had our trip yet so are unable to comment on what might happen in the case of a claim,
however having been dealing with seniors in all aspects of insurance i take this policy with every confidence.
Yes very good value and very easy to set up. Kayla was very helpful and explained everything to me. She also answered all my questions.
No claim lodged
First time we have used your company
First time using this insurer and haven't commenced my trip as yet. Very helpful communication with the representative on the phone without having to be held on hold for a long time. I requested they ring me back at a set time after I'd read the PDS and they did. I feel confident with this insurance.
I felt the premium charged was reasonable, until I was told Seniors Travel receives almost 40% of it, just for half an hour's work selling the policy. (Yes, all agencies receive commissions.) The assistant Claudia was very helpful and competent, and made sure I was aware of the implications contained in the policy. The office was close to my chosen travel agent, in a well-airconditioned shopping centre, thus being convenient on a very hot day.
Travel Insurance made easy
The application process was made easy by the knowledge of the staff person who took my phone enquiry.
The detail of existing health conditions was handled with ease as I soon became aware of the knowledge of the person I was dealing with and the process to complete the application was made simple.
Excellent cover at very reasonable premium.
We have utilised the services of Seniors Insurance many times and although we have never had a claim we are extremely satisfied with the service we receive.
We have used this Company many times for our annual travel insurance needs. A little disappointed at having to pay extra for medical cover that was included in previous policies
Suitable travel insurance
Previous overseas travel was work related. My next trip is personal and this is the first time I have had to arrange travel insurance. Rate quoted was good value and was easy to set up.
Needing a factual review
I am shopping around for insurance and I am tempted by the policy and price. However all the reviews I can see here are useless as they have not made a claim - it is pointless giving a review for a service that has not yet been received. So how can I determine if I want to buy this product? Perhaps not.
Good travel insurance
I originally chose Seniors Travel Insurance because my pre-existing medical conditions did not incur extra cost because they were controlled and I would not expect any travel incidents or need for additional cover. But this time I was hit with an additional $170 approx. charge because I wanted you to know about them else my policy may be void for all claim types.
Questions & Answers
Has anyone had to make a medical claim through Seniors Travel Insurance and how did you go?
My wife and I are doing a Mediterranean Cruise flying from Brisbane to Italy via AbuDhabi to pick up the cruise. We have two days in Italy in accomodation before boarding the cruise. We return via plane( after the cruise) to Brisbane from Italy via AbuDhabi. My question is, Is my wife and I covered for Air transport , accomodation as well as Cruise in one Policy? Some insurers offer Cruise option but I'm not sure if we are covered for all the things we need to do to get on the boat ? eg Planes travel, accomodation
Customer RelationsAustralian Seniors
Thank you for reaching out to us. I would love to arrange for one of our team members to reach out to you and discuss our policies including our Cruise Pack to confirm what you would be covered for. Can you please send me a private message noting your best contact number and I will arrange for you to be contacted.
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