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Seniors Travel Insurance
4.7 from 423 reviews

14 questions from our users

Janelle

Janelleasked

Travel Insurance

I we bought our travel insurance in September 2019 & the trip we are taking is cancelled, are we covered?

3 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Janelle,
Thank you for reaching out to us with your query. All claims for cancellation or amendment costs will be assessed on a case-by-case basis and in accordance with the terms, conditions and exclusions of your policy.
If the reason that you want to cancel or amend your trip arises from or relates to COVID-19, then the General Exclusion for an epidemic/pandemic will apply and cover is excluded.
We do recommend that you contact your travel agent and/or travel and accommodation providers in the first instance to reschedule or seek a refund for your trip.
If you would like to discuss this further with one of our team, please respond to the private message I have sent, noting your policy details.
Kind regards,
Jessica

Janelle
Janelle

Ok, so that really doesn't answer my question. We do not want to cancel our trip our trip has been cancelled through no fault of our own. My husband has been holding on the phone for 2 hours & was then given a message they will contact us in 48hours. I know you're busy but that's not good enough!!!

Australian Seniors
Customer RelationsAustralian Seniors

Hi Janelle,
Thank you for sending your details through. I passed your details onto our team to reach out to you and assist with answering your query further. If you have any further queries, please do not hesitate to contact us.
Kind regards,
Jessica

E.G. MARLEE

E.G. MARLEEasked

Travel Insurance - Top Cover

I would like a quote for travel insurance cruising around Australia Fremantle to Fremantle 28 days would have to be over 80 years old and medical comprehensive cover having a pacemaker and take Thyroid tablets. thank you

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi E.G. Marlee,
Thank you for reaching out. Could you please reply to my private message with your name along with your contact details as I would like to organise for one of our team members to contact you and further discuss a quote for cover suitable for your needs.
Kind regards,
Alisa

Kev

Kevasked

Travel Insurance

We are 80 YOs, myself with no pre-existing conditions, my wife with cardiomyopathy well managed by medication and a pace-maker/ de'fib. Are you interested in covering us for 8 day Pacific Island cruise from 12th Feb

2 answers
Philip B.
Philip B.

You will have to phone them.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Kev,
Thank you for reaching out to us with your query. Our lovely team would need to speak with you further to discuss your request further. I have sent you a private message to obtain further information and will arrange for our team to reach out to you.
Kind regards,
Jessica

tryingtobehelpful

tryingtobehelpfulasked

Travel Insurance

This question applies to all the insurance products. I'm not sure why Product Review doesn't include a click option for indicating the review is in relation to making a claim. You would think the front office, when they take your money, would be a decent enough experience from most companies; I'm interested in hearing from the people who have actually tried to make a claim. Maybe a suggestion for Product Review to make an improvement here.

5 answers
Fired Up
Fired Up

Why ask under THIS company when you could simply raise this issue with Product Review directly ?

Pity you didn’t think to check out the car insurance section which has this feature already.

tryingtobehelpful
tryingtobehelpful

Well that answer wasn’t terribly useful. I was hoping Product review would have taken this suggestion and indicated if there was a way to do that or fixed up the option.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Tryingtobehelpful,
Thank you for providing us with your suggestion for Product Review filtering options. If you raise this directly with the Product Review team, they will be able to advise if this option is available now or if it is something that they will be making available in the future. You can contact Product Review by following this link; https://www.productreview.com.au/i/contact-us
Kind regards,
Jessica

Rob L

Rob Lasked

Travel Insurance

Is repatriation to Australia covered in the event of an accident or illness?

6 answers
Susan
Susan

I believe so.

John
John

I asked same question and yes it is also according to the PDS it is.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Rob L.,
Thank you for your question. In our PDS under Section 17 are the terms and conditions when we will pay a benefit towards funeral or repatriation expenses. https://www.seniors.com.au/documents/seniors-single-trip-travel-insurance-pds.pdf
Kind regards,
Sharon

Upa U.

Upa U.asked

Travel Insurance

do you cover 72 and 69 couple for multi trips

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Upa,
Thank you for reaching out to us. We do not offer multi-trip policies at this time, however we do offer single trip cover. To purchase a policy you must be at least 17 years of age and there is no upper age limit when applying for a single trip policy with us. However, health assessments and further screening may apply at certain ages. If you would like a quote, please send me a private message with your best contact number and I will arrange for one of our team to contact you.
Kind regards,
Jessica

David B.

David B.asked

Travel Insurance - Top Cover

Has anyone had to make a medical claim through Seniors Travel Insurance and how did you go?

No answers
Peter R.

Peter R.asked

Travel Insurance

In your details on this web page, you show a comparison of your 3 Travel Insurance Covers. What you said about Medical and Hospital Expenses surprised me, because in a quote you gave me you stated differently:

Overseas Emergency Medical & Hospital Expenses Not Included Not Included Not Included

Can you clarify please?

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Peter,
Thank you for reaching out to us with your query. It does depend on the type of cover you were quoted on for this. However, I would appreciate the opportunity to look into this for you and have sent you a private message to obtain further information.
Kind regards,
Jessica

Kerry W

Kerry Wasked

Travel Insurance - Top Cover

My wife and I are doing a Mediterranean Cruise flying from Brisbane to Italy via AbuDhabi to pick up the cruise. We have two days in Italy in accomodation before boarding the cruise. We return via plane( after the cruise) to Brisbane from Italy via AbuDhabi. My question is, Is my wife and I covered for Air transport , accomodation as well as Cruise in one Policy? Some insurers offer Cruise option but I'm not sure if we are covered for all the things we need to do to get on the boat ? eg Planes travel, accomodation

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Kerry,
Thank you for reaching out to us. I would love to arrange for one of our team members to reach out to you and discuss our policies including our Cruise Pack to confirm what you would be covered for. Can you please send me a private message noting your best contact number and I will arrange for you to be contacted.
Kind regards,
Jessica

CHER

CHERasked

Travel Insurance - Top Cover

Hello, do you provide Multi Trip Annual Cover?
Cheers Cheryl Morris

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Cheryl,
Thank you for reaching out to us. We currently do not offer Annual Cover, however we do offer Single Trip Cover.
Kind regards,
Jessica

Cath

Cathasked

Travel Insurance

I intend to ski canada. What support is there is there is accident or mishap and need to get help in Canada.

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Cath,
That sounds like a wonderful experience. As you have mentioned you will be skiing, when obtaining a quote we do have the option to include Snow Cover and Adventure Cover. If you have a medical emergency, you can contact us on +61 2 8883 7006 and for all other claim scenarios, you can contact us on +61 2 8883 7081. Further information on how to submit a claim is available on our website; https://www.seniors.com.au/travel-insurance/make-a-claim.
Kind regards,
Jessica

Marg

Margasked

Travel Insurance

My Cruise is for 10 days and leaves on the 13th August till the 23rd August 2019 it sails to New Guinea, is it too late to get the insurance, I am 81 years old.

4 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Marg,
Thank you for your enquiry. We would be more than happy to assist with your query in relation to travel insurance for your cruise. I can arrange for one of our lovely team members to contact you and provide you with a quote. If you would like a call, please send me a private message with your best contact number. I hope you have a wonderful time on your cruise.
Kind regards,
Jessica

koki
koki

I already have my house insurances(2) and car insurance through Australian Seniors do I get a discount for also taking out travel insurance?

koki
koki

I have already asked the question. What do you want me to say here.

Jan A.

Jan A.asked

Travel Insurance

We are not travelling until July 2020. Is it better to take out travel insurance now, as we have prepaid for some of our trip or wait until closer to the departure date. I'm unsure if the premiums decrease as the departure date becomes closer. Any advice will be much appreciated.

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jan A.,
Thank you for your question. All insurance companies may vary these requirements, however if you choose to insure with Australian Seniors you can take your policy 12 months in advance of when you travel. Your policy will start at the date of departure, except for cancellation or amendment expenses, which starts as soon as you purchase your policy. If you would like a quote, can you please send your contact details in a private message and I will arrange for a team member to give you a call. Our policy information can be found at https://www.seniors.com.au/travel-insurance if you would like more information.
Kind regards,
Sharon

Denise Cook

Denise Cookasked

Travel Insurance

Going toChili in December I am a healthy eighty four year old Can I get insurance

2 answers
Malgorzata
Malgorzata

Hello
I believe you can get your insurance with the Australian Seniors Travel Insurance, I just did.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Denise,
Thank you for reaching out. You may be eligible for our Seniors One-Trip Travel. To obtain a quote, you can visit our website: https://www.seniors.com.au/travel-insurance/one-trip-travel-insurance or by calling us on 1800 004 005.
Kind regards,
Tess

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