?
? !
1 photo
Seniors Travel Insurance
4.7 from 424 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (318)
  • Transparency
    4.5 (291)
  • Customer Service
    4.6 (304)
  • Claim Resolution Time
    • <1 week (5)
    • 1-2 weeks (6)
    • 2-4 weeks (4)
    • 1-2 months (3)
  • Claim ApprovedYes (17) · No (1)
Previous
Next

I found seniors to be very quick and easy to apply for our future trip.

published

The policy was good value and included all the coverage that my wife and I require.
This is the first time we are using Seniors insurance.
We have had bad experiences with other insurance companies and it was a pleasure to deal with Seniors.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!
Glen

Glen

  • 5 reviews
  • 1 like

Excellent

published

The website was a bit confusing but I managed to get my quote, I had some questions so I rang and spoke to a very informed person who answered all of my questions and some other things I had not thought of. She was excellent and easy to understand.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!
Rhonda

RhondaWeston Creek 2611, ACT

  • 2 reviews

Simple, easy to navigate and quick.

published

This was an efficient and user friendly process. It was clear and informative leaving me feeling confident I had succeeded in completing all necessary steps required. It was my first experience with Australian Seniors travel insurance and I will be using them again for future travel.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!
Travel Insurance

Find out how Seniors Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
Andreas

AndreasSydney, NSW

Some concern about unknown Underwriter - Hollard but backing Aust Seniors judgement

published

Yes Good value. Have used Aust Seniors/Chubb on a number of occasions which have proved satisfactory. Was Assured by your staff member Nina that the policy commences on payment and NOT at the date of travel - please advise if this is not correct.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!
Roger

RogerSouth East Queensland, QLD

  • 2 reviews

Fantastic As Always

published

the policy is excellent value and was so easy to set up, the young man who dealt with me could not have been more professional or more friendly. I lodged a claim last year for a flight cancellation owing to British Airways strike, and this was dealt with really quickly. Think this is the 3rd or 4th time I have used Australian Seniors Insurance.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!

Covered all I was interested in at this time

published

For the time frame of intended travel, coverage suited my needs.Advantage of savings booking online extra incentive for me.Age didnt appear to be a barrier however the extra charge for a previous condition did seem unnecessary.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!
Peter

PeterMetropolitan Adelaide, SA

Don't leave home without it!!

published

We are repeat clients, again experiencing extremely good value given the premium and policy inclusions.
Margarita and Shannon were very professional and thorough in organising policies.
Would recommend the Insurance to others.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!
David

DavidSydney, NSW

Travel insurance, a necessary cost of international travel

published

It seemed a little more expensive than other trips although this was more extensive. I have not lodged a claim and this is our first policy with Aus Seniors. It was easy to set up as the representative explained all aspects and ensured I understood the application of key elements of the policy including pre existing medical conditions, a very important element for senior travellers.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!

Ticks all the boxes.

published

This was hassle free, organised by the phone and it is the first time I used this company for travel insurance. I have yet to travel but the premium seemed to be very reasonable.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Rowena,
I'm glad to hear that our team member was able to organise affordable cover for you with ease. Thank you for taking the time to share your review with us and we hope you have a lovely trip.
Kind regards,
Alisa

Similar opinion? Write a review on ProductReview.com.au!
Travel Insurance

Find out how Seniors Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
Annie

AnnieGreater Melbourne (Outer), VIC

First Timer

published

Sooo easy to do, good options, great price. Thanks to Seniors Travel Ins I go on holiday’s with no worries. Will definitely be back for next trip later in the year overseas.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Annie,
Thank you for your wonderful review. It is always a pleasure to hear of the great service that our customers are receiving and the value they are finding in our policies. Happy travels!
Kind regards,
Alisa

Similar opinion? Write a review on ProductReview.com.au!
morrismcmahon

morrismcmahonSydney, NSW

  • 2 reviews

Travel Insurance

published

Policy appears o be good & the help I received was excellent.
No I have not lodged a claim.
This is the first time iI have used Senior Travel Insurance. The help in setting up was Excellent

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Morrismcmahon,
Thank you for leaving such a great review. I'm so glad we were able to help you organise your cover for your trip. Safe travels!
Kind regards,
Alisa

Similar opinion? Write a review on ProductReview.com.au!

First time client

published

Guy was extremely polite and explained every thing about the travel policy in detail and was nice to talk to an Australian voice that was easy to understand and took time with me

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Thomas,
Thank you for taking the time to share your experience with us. I am thrilled to hear that you felt fully informed when making your decision and of the great service that you have received from Guy. Happy travels!
Kind regards,
Alisa

Similar opinion? Write a review on ProductReview.com.au!
Betty

BettyMetropolitan Adelaide, SA

Looks OK and competitive but hopefully never need to check how good it is.

published

Easy to set up but the need to pay via a credit card only is not good as I don't have one. I'd (my son, who does all my electronic banking for me) would find it easier to pay via direct transfer of B-Pay.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!

Great value with excellent cover

published

It was very easy to set up over the phone, the operator, Guy, was very helpful and explained everything very well. The cost of the cover is great value, couldn't be happier

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!
Patricia

PatriciaIllawarra, NSW

great value

published

Policies represent great value for money especially with pre existing medical conditions. I have used company a few times in recent years for both domestic and international travel. On line process very easy and staff on phone extremely helpful.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!
Travel Insurance

Find out how Seniors Travel Insurance compares to other Travel Insurance

Know better, choose better.

Compare all
Beverley

BeverleyGreater Melbourne (Metropolitan), VIC

Travel Insurance, had good help in dealing with a recent medical condition.

published

Have used this travel insurance for three years but have not needed to make a claim. Therefore it is a bit hard for me to rate how efficient the service is but have been happy otherwise.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Beverley,
Thank you for your review and your continued loyalty. I'm glad to hear you haven't been in a situation that you've needed to claim! We appreciate you taking the time to share this with us.
Kind regards,
Alisa

Similar opinion? Write a review on ProductReview.com.au!
Lynora

LynoraQueensland

relatively adequate

published

Easy to set up but unreasonable for the cover on blood pressure and cholesterol and osteoporosis as conditions are very minimal.
I have used this insurance company many times and have NEVER not been covered

2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Lynora
Lynora

Hi Jessica,
There was an error in the policy which has now been amended to include cover for blood pressure and cholesterol. Excellent service. Kind regards Lynora.

Similar opinion? Write a review on ProductReview.com.au!
Karen

KarenSouth-Eastern Region, NSW

Professionalism and helpful

published

The lovely Customer Service person I spoke with on the phone was very helpful and friendly. She answered my questions and the service provided was very professional. It was a bonus too that I spoke with an Australian and you are hooked up with an o/s call centre.
First time I've used the Seniors TI and did find it good value for money.
Very easy to set up over the phone, although I had gone online initially.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!

Travel Insurance

published

Very easy and informative site and the discount was a bonus. Reasonable cost. Thanks. Never used Seniors Travel Insurance before, but will again in future. Hopefully we don't have to make a claim.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Carol,
Thank you for taking the time to share your experience with us. I am pleased to hear you found our website to be user-friendly and that we can provide you with an affordable option. Happy travels!
Kind regards,
Alisa

Similar opinion? Write a review on ProductReview.com.au!
Vicki

VickiSouth East Queensland, QLD

Very helpful consultant

published

I rang to find out how to deal with a minor pre-existing medical condition. The consultant was very helpful and patient. It was possible to get the insurance I needed with cover for the pre-existing condition at a very minor additional cost.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Similar opinion? Write a review on ProductReview.com.au!
Page 3 of 22
See all Seniors Travel Insurance reviews

Questions & Answers

Michael downes

Michael downesasked

Travel Insurance

Is there an age limit for overseas medical coverage

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Michael,
Thank you for reaching out to us with your query. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of travel insurance. Like many, we are hopeful that the global response to COVID-19 will see us all travelling again soon. In the meantime, there may be other suitable options if you intend on travelling. You can refer to The Insurance Council of Australia website for a list of providers; https://www.findaninsurer.com.au/category/36
Kind regards,
Jessica

Maureen Coleman

Maureen Coleman asked

Travel Insurance - Domestic Cover

Quote for domestic cover for 75 year old with no health problems from 14 August to 2 September. Dk you cover for cancellation because of border closures

2 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Maureen,
Thank you for reaching out to us with your query. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of travel insurance.
Like many, we are hopeful that the global response to COVID-19 will see us all travelling again soon. In the meantime, there may be other suitable options if you intend on travelling. You can refer to The Insurance Council of Australia website for a list of providers; https://www.findaninsurer.com.au/category/36
Kind regards,
Jessica

Maureen Coleman
Maureen Coleman

Thankyou

Pat F

Pat Fasked

Travel Insurance

I am considering traveling from Perth to the Gold Coast in September 2021 for a holiday. I intend bringing my golf clubs with me. I am thinking of booking a flight (one of the cheap flights) that does not offer a refund if the flight is cancelled so my question is am I able to take out insurance to cover the cost of my flights. Also can my accommodation costs be refunded and what is the situation regarding Covid? Thanks in anticipation of your response, Pat

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Pat,
Thank you for reaching out to us with your query. Our Domestic Cover is designed to cover you for holidays within Australia, and provides cover with the following benefits; Cancellation or Amendment Expenses, Medical & Non-Medical Additional Expenses, Missed connection and special events, Travel Delay, Rental Vehicle Insurance Excess, Luggage and Personal Effects, Delayed luggage & personal effects, Personal Liability, Accidental Death and Permanent Disability. Your level of Cancellation or Amendment expenses is capped at $10,000 and Our Domestic plan has a $50 Excess which is payable per event. Further information can be located within our Product Disclosure Statement which is available on our website: https://www.seniors.com.au/policy-documents#ui-id-13
Alternatively, if you would like to speak with a member of our team, please send me a private message noting your contact details.
Kind regards,
Jessica

See all Seniors Travel Insurance questions

Get an answer from our members and Australian Seniors representatives

Seniors Travel Insurance

Details

Compare all 3 Seniors Travel Insurance
Seniors Travel Insurance - Top Cover
  • Award Winner 2021
  • 2020

Seniors Travel Insurance - Top Cover

4.7
(144)
Seniors Travel Insurance - Essential Cover
  • Award Winner 2021
  • 2020

Seniors Travel Insurance - Essential Cover

4.6
(42)
Seniors Travel Insurance - Domestic Cover
  • Award Winner 2021
  • 2020

Seniors Travel Insurance - Domestic Cover

4.7
(36)
CategoryTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Funeral, Home and Contents and PetCar, Funeral, Home and Contents and PetCar, Funeral, Home and Contents and Pet
UnderwriterHollardHollardHollard
Maximum Age Covered 89 years old89 years old89 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimited$10,000 (Domestic Only)
Accidental Death$25,000Not Included$15,000
Emergency Dental$5,000$1,000Not Included
Pregnancy (max weeks) 24 weeks (pending assessment)24 weeks (pending assessment)24 weeks (pending assessment)
Resumption of Journey $3,000Not IncludedNot Included
Hospital Cash Allowance$100 per day, up to $8,000Not IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesNot IncludedNot IncludedNot Included
Loss of Income$10,400Not IncludedNot Included
Permanent Disability$25,000Not Included$15,000
Luggage & Personal Effects
Theft of Cash $250Not IncludedNot Included
Delayed Luggage $500 after 24hrs, $1,000 after 72hrsNot Included$500 after 24hrs, $1,000 after 72hrs
Credit Card FraudReplacement covered under "Non-medical additional expenses"Not IncludedReplacement covered under "Non-medical expenses"
Travel Documents / Passport Replacement covered under "Non-medical additional expenses"Not IncludedReplacement covered under "Non-medical expenses"
Maximum Single Item Limit $4,000 (Camera, laptop, or tablet)$4,000 (Camera, laptop, or tablet)$4,000 (Camera, laptop, or tablet)
Luggage & Personal Effects $15,000$5,000$5,000
Ancillary
Personal Liability $3,000,000$1,500,000$1,000,000
Rental Vehicle Excess $8,000Not Included$5,000
Motorbike / Moped Coverage Optional for motorcycles/mopeds over 50ccOptional for motorcycles/mopeds over 50ccNot Included
Domestic Pet Care $500Not IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraNot Included
Adventure Optional ExtraOptional ExtraNot Included
Snow / SkiOptional ExtraOptional ExtraOptional Extra
Compare all 3 Seniors Travel Insurance

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.