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Seniors Travel Insurance
4.7 from 424 reviews · View Statistics

Reviews

  • Value for Money
    4.1 (47)
  • Transparency
    4.3 (43)
  • Customer Service
    4.3 (49)
  • Claim Resolution Time
    • 1-2 weeks (1)
    • 2-4 weeks (1)
    • 1-2 months (1)
  • Claim ApprovedYes (3) · No (0)
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Darrell P

Darrell P

  • 3 reviews
  • 1 like

A must to Travel with Insurance.

published

Reasonably easy to set up, good value for two people. Nil Lodgment of a claim. Only one time previously, this is only the second time that we are now using Seniors Insurance

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Darrell P.,
Thank you for your review. It is a pleasure to hear that we can provide you suitable cover and peace of mind for when you travel. Enjoy your next trip.
Kind regards,
Sharon

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John

JohnSouth East Queensland, QLD

  • 2 reviews

It is good competitive cover

published

The policy is good value and was easy to set up thank you. Have used our facilities in the past and would recommend it to others if appropriate. Have had a claim in past and it was well handled although took some time to be pocessed.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Michele was very helpful

published

This is the third time we have used this insurance but its the first time either of us has had a diagnosis of a medical condition. I couldn't find the list of pre existing conditions on line so I phoned up. Michelle went through the long list of questions with me and completed the application

We have never made a claim

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Kevin

KevinPerth, WA

Good value and easy to lodge application

published

Policy was good value with a discount from the original quote. Application was easy to follow but thorough. Yet to travel. Our bank detected payment to The Hollard Insurance as suspicious which was inconvenient.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Patricia

PatriciaPerth, WA

Seems to take too long, but it's worth it.

published

Service was efficient and reasonably quick - I know it takes a while to go thru everything thoroughly, disclosures etc.so it always seems to take forever. I found a couple of the questions a little ambiguous in their wording, had to ask for a repeat in one instance and then I "got it", but otherwise all good. I have used Seniors Travel Insurance several times before, never had a problem and never had to claim, so fingers crossed for this time too.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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expensive cruise insurance

published

Booked online for ten days cruise Sydney/North Queensland return.
At $411 for two pensioners it's a big expense added to the cruise fare, never cost this much before.
And that's supposed to be after a 10% discount!

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Good for us over 60.

published

Not being very computer wavy I found i was able to manage it after a few false starts. I have used the site twice before but not hard to claim thank goodness but it provide peace of mind when travelling

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Easy to use

published

Have used your insurance before and never needed it. Gives peace of mind. Now i'm just typing to use up all of my thirty words i have to supply yep

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Peter,
Thank you for taking the time to share your experience with us, we really appreciate it. I am thrilled to hear that we can provide you with the peace of mind, knowing that you are covered.
Kind regards,
Jessica

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Gerryandanne

GerryandannePerth, WA

  • 2 reviews
  • 6 likes

Felt comfortable after discussing my existing conditions

published

Dealt with Guy, he answered fully and factually on my existing conditions.I had looked at several other companies but I took the policy after discussing it fully with him and found he knew my conditions.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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We all need travel insurance

published

The policy has good value and very easy web site to use and understand the required questions. I will be using your company for my next voyage of adventure and discovery.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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It is too early to rate the policy, but I was extremely happy with the price and the policy seems to adequately my trip.

published

I haven’t used Australian Seniors insurance before, but the policy appears to be excellent valve. It was easy to set up - Jackson as easy to understand and explained the points of the policy clearly.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Tony S

Tony SSouth East Queensland, QLD

  • 2 reviews

Very helpful and patient telephone consultant

published

I sought info on a pre-existing medical condition.
I've used Aust Seniors Travel Insurance for some years – previously a worldwide annual policy, which I thought was good value. A pity it's no longer offered.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Jay J

Jay JSydney, NSW

  • 6 reviews

Travel insurance

published

The online purchase was straight-forward and price reasonable. Easy to complete application.
Second experience with seniors travel insurance, first time did over the phone but since 10% off for online gave that a try and it was all easy.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Easy to follow

published

I have not used Australian Seniors travel insurance before. I found it on line and it was relatively simple for me to follow. It appears good value for money for people of our age.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Bruce

BruceSydney, NSW

dissappointing

published

policy is good, telephone service was poor. operator did not have a good knowledge of product. I had to do policy online in order to complete.
I would not ring again.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Ron

RonGreater Melbourne (Outer), VIC

Seems reasonable value

published

The operator was very pleasant, curteous and patient as we waded through all the detail required. As with all insurance policies, I am hoping that I never have to use it,

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Ron,
What a lovely review. I am delighted to hear you found our representative pleasant and courteous as they assisted you with the finer details of our policy. Thank you for sharing your experience.
Kind regards,
Sharon

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Would recommend Australian Seniors Travel Insurance.

published

The policy offered appeared a reasonable price. The length of time spent outlining the details was rather tedious. I have insured for my travel with Australian Seniors for over 6 years.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Jenny

JennyPerth, WA

New customer

published

First time I have used this but is a very good premium compared to other companies for the items covered. The policy did not show full address as entered but I called and this was rectified without any problem.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Ross

Ross

  • 2 reviews

Efficient and economical

published

Just joined up so no claims can be made at this time. We hope not to make any claim at all so hard to fill in this space. Nothing to say

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Ross,
We are delighted to welcome you to Australian Seniors and pleased we can provide you with suitable cover for when you next travel. Thank you for sharing your experience with others.
Kind regards,
Sharon

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Happy with resolution.

published

First time set-up of travel policy occurred with incorrect name.
Policy cancelled without any issues within 14 day cool-off.
We will happily set up a new policy (with the correct name this time!)

2 comments
Australian Seniors
Customer RelationsAustralian Seniors

No issues - it was our error.
Pity it was easier to cancel (and later re-start) than to simply change the name on the policy. I do understand the reasons involved - thank you.
Regards
Tony

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Page 3 of 4
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Questions & Answers

Shas D

Shas Dasked

Travel Insurance

We’ve just booked to travel to Port Douglas out of Sydney....driving from Newcastle to Sydney......fromMay 18-May 22.... 2021... Given the latest COVID scare, how do we get insurance and will our holiday be covered?

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Shas,
Thank you for reaching out to us with your query. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of travel insurance. Like many, we are hopeful that the global response to COVID-19 will see us all travelling again soon. In the meantime, there may be other suitable options if you intend on travelling. You can refer to The Insurance Council of Australia website for a list of providers; https://www.findaninsurer.com.au/category/36
Kind regards,
Jessica

Michael downes

Michael downesasked

Travel Insurance

Is there an age limit for overseas medical coverage

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Michael,
Thank you for reaching out to us with your query. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of travel insurance. Like many, we are hopeful that the global response to COVID-19 will see us all travelling again soon. In the meantime, there may be other suitable options if you intend on travelling. You can refer to The Insurance Council of Australia website for a list of providers; https://www.findaninsurer.com.au/category/36
Kind regards,
Jessica

Maureen Coleman

Maureen Coleman asked

Travel Insurance - Domestic Cover

Quote for domestic cover for 75 year old with no health problems from 14 August to 2 September. Dk you cover for cancellation because of border closures

2 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Maureen,
Thank you for reaching out to us with your query. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of travel insurance.
Like many, we are hopeful that the global response to COVID-19 will see us all travelling again soon. In the meantime, there may be other suitable options if you intend on travelling. You can refer to The Insurance Council of Australia website for a list of providers; https://www.findaninsurer.com.au/category/36
Kind regards,
Jessica

Maureen Coleman
Maureen Coleman

Thankyou

See all Seniors Travel Insurance questions

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Seniors Travel Insurance

Details

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CategoryTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Funeral, Home and Contents and PetCar, Funeral, Home and Contents and PetCar, Funeral, Home and Contents and Pet
UnderwriterHollardHollardHollard
Maximum Age Covered 89 years old89 years old89 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimited$10,000 (Domestic Only)
Accidental Death$25,000Not Included$15,000
Emergency Dental$5,000$1,000Not Included
Pregnancy (max weeks) 24 weeks (pending assessment)24 weeks (pending assessment)24 weeks (pending assessment)
Resumption of Journey $3,000Not IncludedNot Included
Hospital Cash Allowance$100 per day, up to $8,000Not IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesNot IncludedNot IncludedNot Included
Loss of Income$10,400Not IncludedNot Included
Permanent Disability$25,000Not Included$15,000
Luggage & Personal Effects
Theft of Cash $250Not IncludedNot Included
Delayed Luggage $500 after 24hrs, $1,000 after 72hrsNot Included$500 after 24hrs, $1,000 after 72hrs
Credit Card FraudReplacement covered under "Non-medical additional expenses"Not IncludedReplacement covered under "Non-medical expenses"
Travel Documents / Passport Replacement covered under "Non-medical additional expenses"Not IncludedReplacement covered under "Non-medical expenses"
Maximum Single Item Limit $4,000 (Camera, laptop, or tablet)$4,000 (Camera, laptop, or tablet)$4,000 (Camera, laptop, or tablet)
Luggage & Personal Effects $15,000$5,000$5,000
Ancillary
Personal Liability $3,000,000$1,500,000$1,000,000
Rental Vehicle Excess $8,000Not Included$5,000
Motorbike / Moped Coverage Optional for motorcycles/mopeds over 50ccOptional for motorcycles/mopeds over 50ccNot Included
Domestic Pet Care $500Not IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraNot Included
Adventure Optional ExtraOptional ExtraNot Included
Snow / SkiOptional ExtraOptional ExtraOptional Extra
Compare all 3 Seniors Travel Insurance

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