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Seniors Travel Insurance
Listing monitored by Australian Seniors

Reviews

  • Value for Money
    1.4 (5)
  • Transparency
    1.5 (4)
  • Customer Service
    1.2 (5)
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Next
Rex
RexSouth East Queensland, QLD

Worthless because of COVID-19

published

Policy purchased before outbreak but now worthless because of pandemic. Admittedly not something I thought about before (clearly should have, yes my fault) but would warn anyone searching for a policy to make sure that pandemic is covered. Apparently there are some out there if you take a policy before it is declared. Shows that travel insurance without pandemic coverage is useless, so for your own safety and peace of mind shop around!

Value for Money
Customer Service
Australian Seniors
Customer RelationsAustralian Seniors
Rex
Rex
Peter Gow
Peter GowSydney, NSW
  • 5 reviews

Failure to call back

published

I spoke to Emma last week to enquire about International Travel Insurance.
We arranged for her to call me back on Monday, 10 February at 9.30am.
Emma never called on the Monday or even during the week. Really poor service.

Value for Money
Transparency
Australian Seniors
Customer RelationsAustralian Seniors

Hi Peter,
I'm sorry to hear this happened, we would appreciate the opportunity to look into your experience and would like to arrange for you to be contacted. I have sent you a private message requesting further information.
Kind regards,
Alisa

tikitiki111
tikitiki111SYDNEY
  • 7 reviews
  • 7 likes

Refused cover for pre existing medical condition but 2 other companies accepted, based on the same medical questions.

published
Value for Money
Transparency
Australian Seniors
Customer RelationsAustralian Seniors
tikitiki111
tikitiki111

Thank you for your offer Sharon but as I said in my review we did double check with you, in fact I think we approached you 3 times. The answer was no to the heart condition cover each time.

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Tom
TomSouthwest, VIC

SUITABLE POLICY

published

Good experience. Knew what I wanted. This is a repeat cover. Had very professional assistance from Irene and she looked after the account. Will be taking a second tour with cover later in the new year.

Value for Money
Transparency
Australian Seniors
Customer RelationsAustralian Seniors

disappointing,was not completely covered even on top cover

published

extremely difficult to set up,possibly not good valve,I feel I have been omitted left out of policy,Karen has a middle name "Grace" not on policy.took more than 40 minutes to set up.
I should have shopped around.

Incentivised Review No
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Australian Seniors
Customer RelationsAustralian Seniors

Hi Chris,
I am sorry to hear of you dissatisfaction surrounding your policy. We would appreciate the opportunity to look into your experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

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Heather
HeatherGreater Melbourne (Inner), VIC

Disappointing and difficult

published

Easy enough to find the right policy and to pay for it, but it took 2 phone calls and four days for a copy of the policy to be emailed .

Value for Money
Transparency
Australian Seniors
Customer RelationsAustralian Seniors
Heather
Heather

The cover offered didn't cover my needs

published

Unfortunately after 3 phone calls I could not obtain a cover which suited my needs. Firstly I needed domestic to cover flights and accommodation before a Kimberley Coast Cruise. The domestic policy didn't cover cruise and top cover, Australian cruise didn't cover the domestic expenses. After 3 lengthy phone calls and on hold many times while consultants checked up on what to offer me I cancelled the policy.

Customer Service
Incentivised Review No
Australian Seniors
Customer RelationsAustralian Seniors

Hi Maree,
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. I have sent you a private message to obtain further information.
Kind regards,
Jessica

Martin Harrison
Martin HarrisonA
  • 4 reviews
  • 19 likes

Be very careful and Download the P.D.S. and read what you are actually covered for..

published
Insurance claim madeYes

Questions & Answers

john B.
john B.asked
Travel Insurance - Domestic Cover

Do we need travel insurance, Melbourne to Sunshine Coast, retrieved from a cancelled trip due to Covid.

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
Thank you for reaching out with your query.
Like many other companies in Australia and around the world, we’ve had to make some changes due to the unforeseen impact of COVID-19.
In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of new Travel Insurance policies until further notice.
We’re hopeful that the global response to COVID-19 will see us all travelling again soon.
Please don't hesitate to contact us if you have any queries in the future.
Kind regards,
Alisa

john B.
john B.asked
Travel Insurance - Domestic Cover

Should we need travel insurance for a local Australian trip?

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
Thank you for reaching out with your query.
Like many other companies in Australia and around the world, we’ve had to make some changes due to the unforeseen impact of COVID-19.
In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of new Travel Insurance policies until further notice.
We’re hopeful that the global response to COVID-19 will see us all travelling again soon.
Please don't hesitate to contact us if you have any queries in the future.
Kind regards,
Alisa

Shas D
Shas Dasked
Travel Insurance

We’ve just booked to travel to Port Douglas out of Sydney....driving from Newcastle to Sydney......fromMay 18-May 22.... 2021... Given the latest COVID scare, how do we get insurance and will our holiday be covered?

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Shas,
Thank you for reaching out to us with your query. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of travel insurance. Like many, we are hopeful that the global response to COVID-19 will see us all travelling again soon. In the meantime, there may be other suitable options if you intend on travelling. You can refer to The Insurance Council of Australia website for a list of providers; https://www.findaninsurer.com.au/category/36
Kind regards,
Jessica

See all Seniors Travel Insurance questions

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Seniors Travel Insurance

Details

Compare all 3 Seniors Travel Insurance
Seniors Travel Insurance - Top Cover
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Seniors Travel Insurance - Top Cover

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Seniors Travel Insurance - Essential Cover
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Seniors Travel Insurance - Domestic Cover
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Seniors Travel Insurance - Domestic Cover

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CategoryTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Funeral, Home and Contents and PetCar, Funeral, Home and Contents and PetCar, Funeral, Home and Contents and Pet
UnderwriterHollardHollardHollard
Maximum Age Covered 89 years old89 years old89 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimited$10,000 (Domestic Only)
Accidental Death$25,000Not Included$15,000
Emergency Dental$5,000$1,000Not Included
Pregnancy (max weeks) 24 weeks (pending assessment)24 weeks (pending assessment)24 weeks (pending assessment)
Resumption of Journey $3,000Not IncludedNot Included
Hospital Cash Allowance$100 per day, up to $8,000Not IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesNot IncludedNot IncludedNot Included
Loss of Income$10,400Not IncludedNot Included
Permanent Disability$25,000Not Included$15,000
Luggage & Personal Effects
Theft of Cash $250Not IncludedNot Included
Delayed Luggage $500 after 24hrs, $1,000 after 72hrsNot Included$500 after 24hrs, $1,000 after 72hrs
Credit Card FraudReplacement covered under "Non-medical additional expenses"Not IncludedReplacement covered under "Non-medical expenses"
Travel Documents / Passport Replacement covered under "Non-medical additional expenses"Not IncludedReplacement covered under "Non-medical expenses"
Maximum Single Item Limit $4,000 (Camera, laptop, or tablet)$4,000 (Camera, laptop, or tablet)$4,000 (Camera, laptop, or tablet)
Luggage & Personal Effects $15,000$5,000$5,000
Ancillary
Personal Liability $3,000,000$1,500,000$1,000,000
Rental Vehicle Excess $8,000Not Included$5,000
Motorbike / Moped Coverage Optional for motorcycles/mopeds over 50ccOptional for motorcycles/mopeds over 50ccNot Included
Domestic Pet Care $500Not IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraNot Included
Adventure Optional ExtraOptional ExtraNot Included
Snow / SkiOptional ExtraOptional ExtraOptional Extra
Compare all 3 Seniors Travel Insurance
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