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Seniors Travel Insurance
See the Best Travel Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Australian Seniors

Reviews

  • Value for Money
    3.8 (52)
  • Transparency
    4.1 (47)
  • Customer Service
    4.1 (54)
  • Claim Resolution Time
    • 1-2 weeks (1)
    • 2-4 weeks (1)
    • 1-2 months (1)
  • Claim ApprovedYes (3) · No (0)
Previous
Next
Julie
JulieWanniassa 2903, ACT

A good product

published

Easy to set up, not in use yet so have not had to make a claim yet. Seems to be good value and pleasant and professional person taking information . Called back when indicated.

Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Julie,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica

Richard Morton
Richard MortonBudgewoi
  • 3 reviews
  • 2 likes

Covered

published

All covers from all company’s are to expensive but you need it & I’m happy,first policy with seniors seems good hope I never have to use it and we all stay safe

Value for Money
4/5
Transparency
3/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Richard,
I'm glad to hear that you are happy with your policy and that we can offer peace of mind while on holiday. Thank you for taking the time to share this with us, all the best on your travels.
Kind regards,
Alisa

Rex
RexSouth East Queensland, QLD

Worthless because of COVID-19

published

Policy purchased before outbreak but now worthless because of pandemic. Admittedly not something I thought about before (clearly should have, yes my fault) but would warn anyone searching for a policy to make sure that pandemic is covered. Apparently there are some out there if you take a policy before it is declared. Shows that travel insurance without pandemic coverage is useless, so for your own safety and peace of mind shop around!

Value for Money
1/5
Customer Service
2/5
Australian Seniors
Customer RelationsAustralian Seniors
Rex
Rex
Ray S.
Ray S.Sydney, NSW

Being on a State pension it is very expensive but I had to have it.

published

In hindsight yes but still a lot of money
Nothing to lodge as this is my first holiday with Australian Senior Insurance.
1st time using Australian Seniors as they were slightly cheaper than some others.

DestinationEurope
Claim Made No
Australian Seniors
Customer RelationsAustralian Seniors
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The reviewer stated that an incentive was offered for this review

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Travel Insurance

published

The cost is on the high side for seniors who wish to travel. Australian Seniors should consider reducing this cost to encourage more seniors to take up travel insurance and encourage them to take unnecessary risk.

Value for Money
3/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Michael,
Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to enhance the services that we provide to our customers and your feedback will assist with this.
Kind regards,
Jessica

Need for simplification

published

First time user. Cost higher than expected but decided to go with it due to the good reputation of Seniors. A Product Disclosure Statement of more than 60 pages is quite overwhelming. There is a need to simplify this documentation if clients have any hope of reading it.

Value for Money
3/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Ray,
Thank you for taking the time to share your experience with us, we really appreciate it. We are always looking to improve the service that we provide our customers and your feedback will assist with this.
Kind regards,
Alisa

Peter Gow
Peter GowSydney, NSW
  • 5 reviews

Failure to call back

published

I spoke to Emma last week to enquire about International Travel Insurance.
We arranged for her to call me back on Monday, 10 February at 9.30am.
Emma never called on the Monday or even during the week. Really poor service.

Value for Money
1/5
Transparency
1/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Peter,
I'm sorry to hear this happened, we would appreciate the opportunity to look into your experience and would like to arrange for you to be contacted. I have sent you a private message requesting further information.
Kind regards,
Alisa

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Fran A.
Fran A.Hobart, TAS
  • 3 reviews

Great for my need

published

Best value policy after researching. With a user friendly website to get a quote emailed so as able to accept and pay when convenient. I have used several times when needing extra cover over and above my credit card complementary insurance benefits.

Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors
Narelle
NarelleNorthern Region, NSW

It meets our Needs

published

Policy was good value compared to other companies, easy to apply. This is the first time I have taken travel insurance with Australian Seniors. Would have preferred that High blood pressure/Cholesterol were included in top cover. Most people in our age bracket take medication.

Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors
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David
DavidSydney, NSW

Travel insurance, a necessary cost of international travel

published

It seemed a little more expensive than other trips although this was more extensive. I have not lodged a claim and this is our first policy with Aus Seniors. It was easy to set up as the representative explained all aspects and ensured I understood the application of key elements of the policy including pre existing medical conditions, a very important element for senior travellers.

Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors
Beverley
BeverleyGreater Melbourne (Metropolitan), VIC

Travel Insurance, had good help in dealing with a recent medical condition.

published

Have used this travel insurance for three years but have not needed to make a claim. Therefore it is a bit hard for me to rate how efficient the service is but have been happy otherwise.

Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors

Hi Beverley,
Thank you for your review and your continued loyalty. I'm glad to hear you haven't been in a situation that you've needed to claim! We appreciate you taking the time to share this with us.
Kind regards,
Alisa

Lynora
LynoraQueensland

relatively adequate

published

Easy to set up but unreasonable for the cover on blood pressure and cholesterol and osteoporosis as conditions are very minimal.
I have used this insurance company many times and have NEVER not been covered

Incentivised Review No
DestinationAustralia, East Asia (e.g. China, Japan, South Korea), Europe, New Zealand, Pacific Islands (e.g. Fiji, Vanuatu) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Australian Seniors
Customer RelationsAustralian Seniors
Lynora
Lynora

Hi Jessica,
There was an error in the policy which has now been amended to include cover for blood pressure and cholesterol. Excellent service. Kind regards Lynora.

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Website easy to understand

published

Website is user friendly. Site easy to understand. This company had good reviews. Cover is very comprehensive. Call centre staff very friendly and helpful. However the proof will be if we need to make a claim.

Value for Money
3/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian Seniors

I haven't travelled yet so can't comment

published

The first time I have used them for travel. The representative was very helpful, patient and knowledgeable. It took me several days and several phone calls to lodge this claim.

Transparency
4/5
Customer Service
5/5
Australian Seniors
Customer RelationsAustralian Seniors
enid
enidSydney

OVER 80s TRAVEL INSURANCE

published

Because of pre-existing health issues the health questionnaire was lengthy although fairly well explained by staff member assisting me. Later I read some of the PDS and found reference to another condition which wasn't covered in the phone interview. Second phone call to STI clarified my concerns which were thoroughly considered by the service staff person with whom I spoke. Service was courteous and online quotation/policy was fast. Haven't yet had the trip so hope any possible future claims will be as positive and treated with the same courtesy and assistance.

Incentivised Review No
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Australian Seniors
Customer RelationsAustralian Seniors
Page 1 of 4

Questions & Answers

john B.
john B.asked
Travel Insurance - Domestic Cover

Do we need travel insurance, Melbourne to Sunshine Coast, retrieved from a cancelled trip due to Covid.

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
Thank you for reaching out with your query.
Like many other companies in Australia and around the world, we’ve had to make some changes due to the unforeseen impact of COVID-19.
In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of new Travel Insurance policies until further notice.
We’re hopeful that the global response to COVID-19 will see us all travelling again soon.
Please don't hesitate to contact us if you have any queries in the future.
Kind regards,
Alisa

john B.
john B.asked
Travel Insurance - Domestic Cover

Should we need travel insurance for a local Australian trip?

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
Thank you for reaching out with your query.
Like many other companies in Australia and around the world, we’ve had to make some changes due to the unforeseen impact of COVID-19.
In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of new Travel Insurance policies until further notice.
We’re hopeful that the global response to COVID-19 will see us all travelling again soon.
Please don't hesitate to contact us if you have any queries in the future.
Kind regards,
Alisa

Shas D
Shas Dasked
Travel Insurance

We’ve just booked to travel to Port Douglas out of Sydney....driving from Newcastle to Sydney......fromMay 18-May 22.... 2021... Given the latest COVID scare, how do we get insurance and will our holiday be covered?

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Shas,
Thank you for reaching out to us with your query. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of travel insurance. Like many, we are hopeful that the global response to COVID-19 will see us all travelling again soon. In the meantime, there may be other suitable options if you intend on travelling. You can refer to The Insurance Council of Australia website for a list of providers; https://www.findaninsurer.com.au/category/36
Kind regards,
Jessica

See all Seniors Travel Insurance questions

Get an answer from our members and Australian Seniors representatives

Seniors Travel Insurance

Details

Compare all 3 Seniors Travel Insurance
Seniors Travel Insurance - Top Cover
  • Award Winner 2021
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Seniors Travel Insurance - Top Cover

4.7
(144)
Seniors Travel Insurance - Essential Cover
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Seniors Travel Insurance - Essential Cover

4.6
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Seniors Travel Insurance - Domestic Cover
  • Award Winner 2021
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Seniors Travel Insurance - Domestic Cover

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CategoryTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Funeral, Home and Contents and PetCar, Funeral, Home and Contents and PetCar, Funeral, Home and Contents and Pet
UnderwriterHollardHollardHollard
Maximum Age Covered 89 years old89 years old89 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimited$10,000 (Domestic Only)
Accidental Death$25,000Not Included$15,000
Emergency Dental$5,000$1,000Not Included
Pregnancy (max weeks) 24 weeks (pending assessment)24 weeks (pending assessment)24 weeks (pending assessment)
Resumption of Journey $3,000Not IncludedNot Included
Hospital Cash Allowance$100 per day, up to $8,000Not IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesNot IncludedNot IncludedNot Included
Loss of Income$10,400Not IncludedNot Included
Permanent Disability$25,000Not Included$15,000
Luggage & Personal Effects
Theft of Cash $250Not IncludedNot Included
Delayed Luggage $500 after 24hrs, $1,000 after 72hrsNot Included$500 after 24hrs, $1,000 after 72hrs
Credit Card FraudReplacement covered under "Non-medical additional expenses"Not IncludedReplacement covered under "Non-medical expenses"
Travel Documents / Passport Replacement covered under "Non-medical additional expenses"Not IncludedReplacement covered under "Non-medical expenses"
Maximum Single Item Limit $4,000 (Camera, laptop, or tablet)$4,000 (Camera, laptop, or tablet)$4,000 (Camera, laptop, or tablet)
Luggage & Personal Effects $15,000$5,000$5,000
Ancillary
Personal Liability $3,000,000$1,500,000$1,000,000
Rental Vehicle Excess $8,000Not Included$5,000
Motorbike / Moped Coverage Optional for motorcycles/mopeds over 50ccOptional for motorcycles/mopeds over 50ccNot Included
Domestic Pet Care $500Not IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraNot Included
Adventure Optional ExtraOptional ExtraNot Included
Snow / SkiOptional ExtraOptional ExtraOptional Extra
Compare all 3 Seniors Travel Insurance
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