- Travel Insurance - Domestic Cover
- Verified customer
easy and a good fit
absolutely, the consultant was patient and took plenty of time to explain everything. Was a comfort to communicate with a English speaking consultant who was easy to understand and very patient
Very easy to organise online.Competitive price that covers much more than the cheaper insurers. I have my home insurance through Australian Seniors and have always found them to be very helpful .
I thought the initial policy price was attractive but the loading for medical procedures going back 5 years was a bit steep. I also thought the time it took to complete the medical review was ridiculous, as it took 40 minutes and went back 5 years. A little over the top I thought when some of those procedures were of a type that were not ongoing conditions. I thought your representative, Amanda, was excellent with her product knowledge, thoroughness and customer service skills.
Great price for great benefits!
We haven't travelled yet, but it was so easy to choose our insurance and it was great value for money. We made comparisons with other insurers, but this was the best quote we received saving us $50-$100 for comparable insurance elsewhere.
Easy to set up on line at a nice $ rate.
It is a few years since I have needed travel insurance, but I have used Seniors several times in the past.
I reckon the online quote/payment was easier than last time.
Lets trust that our trip takes place in 2021 and a claim will not be required.
Great customer service.
Took out travel insurance earlier this year. Staff were very helpful and the policy good value. Due to inability to travel because of the pandemic I rang to see if I would be covered for any cancellation costs with my holiday. Whilst I wouldn't be covered because it is a pandemic and I'm not aware any insurance company would cover the costs, I was given the option of a credit towards future travel or a full refund. I received the refund within 2 days.
Spoke with a very helpful person who took me through the process to purchase travel insurance. This is the first time I’ve used Seniors Travel Insurance and I found it a positive experience.
Easy to set up. Covered cruise. Didnt expect cover for virus. Lots not even covering cruises
Haven't yet traveled, troubled times. Hope for smooth sailing and no hiccoughs. Have peace of mind knowing I have some cover. Lesson learnt to take insurance as soon as purchasing ticket
This is the first time we have used Australian Seniors Travel and found the assistant very helpful
and it was quick and easy to set up.I would not hesitate to use this insurance company again.
Having to ring twice for a policy
First Lady did not tell me the caronavirus speech. Second lady was more forthcoming. Asked for policy to be mailed, as no working printer at present, but policy appeared on my email after finishing call.
Good information and service
Policy is good value and service was polite and informative. I have not yet started my travel or made a claim and hope that I don’t need to but confident that the service will be fair if I do.
taking out overseas travel insurance
policy was comparatively easy, seeing as I am an 80 year old man with several medical conditions that needed to be declared.It was made easier by the very patient and competent Katya.
This is the first time I have approached your company.
Don’t Know Yet
The on-line process of obtaining a quote and taking out a policy was easy and quick. And the confirmation email with full policy details came through promptly.
Taking out travel insurance
Feel policy is good value and the only thing I would have liked in the policy was to increase the individual limit on a piece of jewellery.
All details clearly explained to me
Terrific to deal with.
This was the first time I needed travel insurance. After a lot of research, I settled on Australian Seniors because of the responses and help I received from their representative, Tenille. She was courteous, knowledgeable, very helpful and very pleasant to talk to. Their quotes were very competitive but what finally swung it in their favour was the service we received.
I have not gone on my trip yet so obviously have not had to make a claim but, judging by the treatment so far, I would anticipate quick and efficient hekp.
Cruise travel insurance
Found the process quite simple. The costing and coverage seems to be good value. Jonah guided us through all the relevant questions and provided great service while doing so. This is the first time we have tried Australian Seniors. We will use them to insure more trips in the future
Difficult to set up
Travel insurance couldn't be completed finalised electronically. Advised to contact a consultant by phone, phoned & 45mins later consultant answered and then proceed to setup policy.
Several days later had questions re. corona virus, had to wait 30mins to speak with consultant.
To date all travel insurance has been with Seniors, been happy with service however on this occasion the wait for a consultant to answer was unacceptable.
This is the first time I have used this company but the over the phone service was fabulous.
Hopefully the service if I need to claim will be as good as I experienced with the lovely lady I spoke to
Good price for short term policy
Policy seems to be good value for six day cover. Inclusions are what I was looking for. But the rest will be how a claim is dealt with if it comes to that!
Getting Travel Insurance for upcoming trip.
1st time for Travel Insurance from this Seniors but do hold other policies with them. And the girl on the phone was very helpful & extremely patient & made it very easy for me.
Questions & Answers
Is there an age limit for overseas medical coverage
Thank you for reaching out to us with your query. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of travel insurance. Like many, we are hopeful that the global response to COVID-19 will see us all travelling again soon. In the meantime, there may be other suitable options if you intend on travelling. You can refer to The Insurance Council of Australia website for a list of providers; https://www.findaninsurer.com.au/category/36
Quote for domestic cover for 75 year old with no health problems from 14 August to 2 September. Dk you cover for cancellation because of border closures
Thank you for reaching out to us with your query. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of travel insurance.
Like many, we are hopeful that the global response to COVID-19 will see us all travelling again soon. In the meantime, there may be other suitable options if you intend on travelling. You can refer to The Insurance Council of Australia website for a list of providers; https://www.findaninsurer.com.au/category/36
I am considering traveling from Perth to the Gold Coast in September 2021 for a holiday. I intend bringing my golf clubs with me. I am thinking of booking a flight (one of the cheap flights) that does not offer a refund if the flight is cancelled so my question is am I able to take out insurance to cover the cost of my flights. Also can my accommodation costs be refunded and what is the situation regarding Covid? Thanks in anticipation of your response, Pat
Thank you for reaching out to us with your query. Our Domestic Cover is designed to cover you for holidays within Australia, and provides cover with the following benefits; Cancellation or Amendment Expenses, Medical & Non-Medical Additional Expenses, Missed connection and special events, Travel Delay, Rental Vehicle Insurance Excess, Luggage and Personal Effects, Delayed luggage & personal effects, Personal Liability, Accidental Death and Permanent Disability. Your level of Cancellation or Amendment expenses is capped at $10,000 and Our Domestic plan has a $50 Excess which is payable per event. Further information can be located within our Product Disclosure Statement which is available on our website: https://www.seniors.com.au/policy-documents#ui-id-13
Alternatively, if you would like to speak with a member of our team, please send me a private message noting your contact details.
|Category||Travel Insurance||Travel Insurance||Travel Insurance|
|Other Insurance Types Offered||Car, Funeral, Home and Contents and Pet||Car, Funeral, Home and Contents and Pet||Car, Funeral, Home and Contents and Pet|
|Maximum Age Covered||89 years old||89 years old||89 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||$10,000 (Domestic Only)|
|Accidental Death||$25,000||Not Included||$15,000|
|Emergency Dental||$5,000||$1,000||Not Included|
|Pregnancy (max weeks)||24 weeks (pending assessment)||24 weeks (pending assessment)||24 weeks (pending assessment)|
|Resumption of Journey||$3,000||Not Included||Not Included|
|Hospital Cash Allowance||$100 per day, up to $8,000||Not Included||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Not Included||Not Included||Not Included|
|Loss of Income||$10,400||Not Included||Not Included|
|Permanent Disability||$25,000||Not Included||$15,000|
|Luggage & Personal Effects|
|Theft of Cash||$250||Not Included||Not Included|
|Delayed Luggage||$500 after 24hrs, $1,000 after 72hrs||Not Included||$500 after 24hrs, $1,000 after 72hrs|
|Credit Card Fraud||Replacement covered under "Non-medical additional expenses"||Not Included||Replacement covered under "Non-medical expenses"|
|Travel Documents / Passport||Replacement covered under "Non-medical additional expenses"||Not Included||Replacement covered under "Non-medical expenses"|
|Maximum Single Item Limit||$4,000 (Camera, laptop, or tablet)||$4,000 (Camera, laptop, or tablet)||$4,000 (Camera, laptop, or tablet)|
|Luggage & Personal Effects||$15,000||$5,000||$5,000|
|Rental Vehicle Excess||$8,000||Not Included||$5,000|
|Motorbike / Moped Coverage||Optional for motorcycles/mopeds over 50cc||Optional for motorcycles/mopeds over 50cc||Not Included|
|Domestic Pet Care||$500||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Not Included|
|Adventure||Optional Extra||Optional Extra||Not Included|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra|
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