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SenseOnline

SenseOnline

2.1 from 63 reviews · View Statistics
See the Best Beauty Product Retailers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

2.1
63 reviews
  • Product Quality
    5.0 (4)
  • Return Claim MadeYes (0) · No (5)
  • Shipping
    5.0 (4)
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Great product range..

published

I have been shopping with Senseonline for many years and have always had positive experiences. Excellent customer service, my emails are always replied, and when a product is out of stock I am refunded, never have I questioned the integrity of this long standing fantastic reputable company.

Product Quality
5/5
Shipping
5/5
SenseOnline
SenseSenseOnline
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I am very very happy with the purchase.

published

I am very very happy with the purchase I made in this store. From the moment I sent a question through to their website to the point of delivery, the process has been seamless. Transaction was easy. Great communication, will use the service again.

Product Quality
5/5
Shipping
5/5
SenseOnline
SenseSenseOnline

Thank you Frank for your positive review, the entire Senseonline team really appreciates it. We're happy that you're happy.

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Wonderful customer service.

published

Received my order today and am very Happy.
Thanks Senseonline, your customer service has really been a delight. All my questions regarding shipping were answered promptly via Email, due to covid and restrictions, limited outbound flights internationally, (usa). I was aware that it would take a bit longer to arrive to me. One of my items that I ordered went on back order, out of stock and I received a refund as soon as I was informed that the item was cancelled.
Cant wait to start using all my skincare, make up products, I will be back again to shop very soon, one happy shopper.

Product Quality
5/5
Shipping
5/5
SenseOnline
SenseSenseOnline

Thank you so much for your positive rating Sally, We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to serving you for many years to come!
Best Wishes.

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Prompt refund. Great communication.

published

I purchased an item for Christmas and after I inquired was told that it would not arrive in time. They immediately offered a refund no questions asked, and it was processed very quickly. No problems at all with this seller.

Incentivised Review No
Return Claim MadeNo
Date PurchasedDecember 2020
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Beauty Product Retailers

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lucy
lucyVictoria

Awesome shopping experience

published

Placed my order and received all my shipping emails and updates, I spoke to customer service regarding shipping time frames, as I had no problems communicating with sense online, they were there to help with any enquires I had.
Due to Current circumstances (covid-19) I understood that my order would take longer than normal to arrive, due to the restrictions with international shipping, this is out of there hands and no fault of there own. Received my products and am a happy with service and will shop with them again.

Product Quality
5/5
Shipping
5/5
SenseOnline
SenseSenseOnline
lucy
lucy

My pleasure, you guys certainly are.. keep up the good work despite the challenging times..
Thanks again for all your help. I definitely will back again to shop with sense, Lucy :)

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happybuyer
happybuyerMelbourne

Finally, A product that does what it says...

published

I started using the M2 products about 1 month ago and have been purchasing this product via Senseonline.
I struggle with adult acne and have used prescription strength meds. Nothing worked well. Since I have been using M2 cleanser, Refinish 20% and the moisturizer, I can finally see a difference! My pores are much smaller and my acne is clearing up. My skin feels smooth and brighter. I highly recommend trying this product!!

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frankie
frankiemelbourne

Very Satisfied

published

A online store that actually communicated with me, and answered all my questions. I had the most easy free shopping experience with senseonline. My products arrived in time and was pleased with the overall service. Cant go wrong buying from here, the item i ordered is an american brand that you can't simply buy here in australia, so i am extremely happy that i can purchase it from this company, i did buy a few other things too and all are to my satisfaction. No issues to report, and will continue to buy from senseonline, they have great sales also...

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ronni
ronniMelbourne
  • 2 reviews

Fantastic service

published

i ordered urban decay products and some other products, they arrived within 10 days, I am very impressed with the service. I contacted the customer team and they responded back to my email immediately. So many brands to chose from, am Very happy and satisfied with senseonline.

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francis
francisprahran

Great shopping experience

published

I had no issues with senseonline, i ordered a few make up items and skincare and my items arrived within 14 days. Very satisfied, definately will come back and purcahse more items. Customer service team were fantastic and kept me up to date.

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Rebecca89
Rebecca89Sydney

Extremely happy customer!

published

I am a frequent, satisfied customer of Sense Online and have not once had a negative experience with the company. Their products are authentic, service is fantastic, prices are better than any where else and they are constantly introducing a new variety of products. I have been purchasing from Sense Online now for two years and find it hard to believe the negative comments listed below.
reliable, great prices, variety of products and brands, fantastic service, great quality

SenseOnline
SenseSenseOnline
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Belle
Bellemelbourne

Fantastic Service!

published
SenseOnline
SenseSenseOnline
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Lioness1
Lioness1melbourne

Great online shopping experience

published
SenseOnline
SenseSenseOnline
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ckid
ckidAU
  • 2 reviews
  • 3 likes

5 STAR customer service + very reasonable prices

published

I ordered a kerastase hair treatment set and 2 men's fragrances last week.
I called the senseonline store and the lady who spoke was very helpful with the product info.
Items were delivered today.
All items were gift wrapped (free of charge) and very well packaged in bubble wrap and loose fill foam peanuts.
If it rare to see this kind of customer service from an Online store in Australia.
Keep up the good work guys..
customer service, cheapest online prices, fast delivery

SenseOnline
SenseSenseOnline
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Gregdc
GregdcAU
  • 5 reviews
  • 8 likes

Best Fragrance Prices Online From Melbourne Based Company

published

I have done my research when looking for Fragrance Shopping Online and have found Sense Online to be continually amongst the best and lowest prices I could find, after some very thorough research.

I highly recommend them as a local Australian based company means you get the goods faster and helps keep our economy buoyant..A win Win situation with Sense Online who are fast and a pleasure to deal with.

Five Stars All The Way
Best Prices,Fast Delivery and Great To Deal With!

Gregdc
Gregdc
SenseOnline
SenseSenseOnline
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Questions & Answers

Alli
Alliasked

I would like a update on my order please. My order was placed on the 20th of August, my transaction number is 7L664947YM686864B, and invoice ID:KFK427 . I have tried to call, and sent multiple emails over the last 2 months. Please respond ASAP.

1 answer
SenseOnline
SenseSenseOnline

Dear Alison,

Theirs was an update sent to you on the 1/10.20 hopefully you have received it. Your parcel is with Aust Post. In the email theirs tracking. If you cant find the email please email me back ill resend to you.

Regards,

Sense Team

Glenn
Glennasked

Are the products that senseoline provide genuine?

2 answers
H. Ly
H. Ly

Yes. Just make sure you double check your postal address as it may cause delays if incorrect.
The item i purchased came in orginal box and sealed. Postage packaging was very well done...and secure.

SenseOnline
SenseSenseOnline

SenseOnline supplies authentic products, promoting and enhancing natural beauty. With each product carefully tested by Dermatologists and Estheticians and selected by our professional team, we ensure you only search and purchase the top performing and highly respected brands available in the market.

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