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Service Today Sydney Electrician

Service Today Sydney Electrician

3.3 from 15 reviews

See the Best Electricians in 2019 as rated by Australians on ProductReview.com.au.


rip off prices

The technician that turned up was very polite and efficient.
The price was hugely inflated, three times that of other electricians, this was with the discount already applied and no call out fee.
We paid over $350 to have an oven installed, thinking that this was a lot I called other electricians and was told that $120 was the standard price.
They will not quote over the phone, as others do; but on the job, when you just want to get it done; essentially we felt trapped.
We unwittingly paid $150 for the privilege of being in the total care club and being overcharged.
I will not be calling Service Today again

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
1 comment
Hi Shirlee, I have located your job card and will give you a call soon. Regards, Joanne

Overpriced Scam

Booked a Service today electrician online, gave a description of the jobs I’d like to have completed. Electrician rolled in after the allocated timeframe.
Didn’t have the dimmer switches in his van or an LED downlight. Provided a verbal quote of $760 and said he would return at 7am the following morning if I gave him a $100 deposit.
9am and he is a no show. Won’t answer his mobile and text back saying ‘at an emergency job’.
I contacted the office to cancel and get a refund. Had a heated exchange of words as staff giving me a nonsense excuse about refund procedure. Finally they transfer to accounts department for a refund in 1-2 days.
Local electrician has now completed the same task for $280

Customer Service
Timeliness
Rates and Fees
1 comment
Hi David, I am sorry that we have let you down but can assure you mistakes do happen and we always hold our staff accountable when this happens. I can see that you did speak to my Operation Manager and we did try and work with you to give you a further discount and accommodate your needs. Your refund was processed and are truly sorry we were not able to meet your needs on this occasion. Regards, Joanne

Disaster from start to finish

Simple electrical fault causing the circuit board to flick off. The inexperienced tech that came couldn't work out what it was. Then recommended the entire board be upgraded. I just paid what was way too much for nothing having been done. Another local electrician came and he traced the problem to a faulty toaster. The cost for the second electrician was only $150 and a lot less than I paid Service Today to do nothing

1 comment
Hi Fahad, Can I ask you for a job number I would like the opportunity to look into this for you and see how I might be able to assist. I do hope to hear from you. Joanne

Exceptional customer service!

Technician (job #345116) arrived promptly at 7am on a cold & rainy day! Problem was diagnosed quickly, replacement fixture sourced and repairs completed immediately, cleanly & efficiently. All with friendly manner & smile! Exceptional service! Happy to use Service Today in future.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
2 comments
Thank you for the feedback Jan! We are so pleased to hear from you. I have passed it onto Ben the electrical. JoanneGreat! Thanks, Joanne.

Electrical repair Job number #342410

Patrick arrived on time early Saturday morning. I am appreciative of his expertise and pleasant demeanour. It was a struggle finding an electrician on a weekend. Thank you for a job well done

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
1 comment
Hi Len. Thank you for the review. I am so pleased you have been happy with the service you received from Patrick over the weekend. It is our pleasure to assist in your time of need. Joanne

Bunch of Crooks

This business isnt even worth the 1 star. I rang to have a powerpoint REPLACED NOT INSTALLED and was told they will be here between 10am-2pm the guy turned up at 3pm wasted my whole day and he quoted me $300 to replace it what an absolute joke, the cost of the powerpoint is only $7 from bunnings, anyway he agreed to do it for $255 but did not give the discount of $35 which was on the fridge magnet when i produced it to him. Also the girl i spoke to on the phone i believe her name was Jacky was very loud and rude.

Do not send me anymore fridge magnets and remove me from your system. This is the First and last time i will use these scammers.

Beware, use this company at your own risk.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
1 comment
Hi Metin, I have located your job and can see that you did speak to Jacqui on 13 August 2019. She advised that you received $50 discount and was not charged the call out fee. You have infact received $15 more than the magnet suggests you are entitled to. In terms of our pricing I am sorry you have not been happy. I can see that the price for the work was given to you upfront and you did sign and approve it before the work commenced. I am truely sorry our service is not for you but we have been upfront, honest and the job was completed within hours of you contacting us. Regards, Joanne

Rip Off! 3 times more expensive than the average tradesman

Was quoted $ 2800 by Service Today to run an internet connection from our house to a granny flat in the back yard. Called another electrician who did it for just $850! He also gave us great service with no hype about the job being “complicated” .. also, you don’t have to pay the $50 call out fee if you don’t go ahead with the quote! ..Forget Service Today and save your money. It’s a serious Rip Off!!

1 comment
Hi Robert, I am sorry you have not been happy with the quote you received from Service Today. Could I ask you for job number I would like to look into this and give you a call to discuss your experience with us. I look forward to hearing from you. Joanne

Be smart with what is recommended and ensure common sense is applied

Be smart with what Service Today had recommended and ensure common sense was applied. Get more quotes from other electricians to avoid incorrect diagnosis and being ripped off.

My recent job quote was to find the fault for my swimming pool circuit breaker. It did not switch on. I requested a quote from Service Today. Without proper diagnosis of the problem and did any investigation, the electrician suggested that changing the entire switch board would fix the issue (costing over $3000). I challenged him and he insisted that this was the potential fix. As I was not an electrician, I inclined to believe in his recommendation and paid for a deposit to get the job done.

Later that day, I felt something was really wrong and I immediately seek alternative electricians for advise and quote. Luckily I found one and he helped me fix the problem at a cost that is 10 times cheaper.

Positive thing is that when I request Service Today for the refund of my deposit and describe my concern with them, they are willing to listen and provide me with the full refund.

Hence the lesson learn for me is that you really need to be smart and use common sense. Don't trust on one quote and need many comparison to avoid surprise.

3 comments
Good morning Paul Thank you for your review. I would love the opportunity to discuss your concerns with you, I tried to look up your details but cannot find you. Did you have a job number? Alternatively, please call the office on 1300 725 760 and ask for myself. Kind regards JacqueHi Jacqueline, job number is 335966.Good morning Paul I have lodged an enquiry with our Customer Liaison Officer, they will call you within 24-72 business hours to discuss your concerns. Thank you Jacque

Quick and Easy

Arrived within 3 hours of making a booking. Diagnosed and fixed my light problem within 15 minutes and had the hardware to resolve on the spot. And an added bonus of $50 discount for online booking.
Very happy.

1 comment
Good afternoon Andy Thank you for your Excellent 5 Star Review! Same Day Service, fully stocked van, experienced technician and an online booking discount! Just some of the great perks of Service Today! I'll be sure to pass on your great feedback to the management team! Looking forward to assisting you again in the future! Kind regards Jacque

Best service ever

Arrived at stated time. Explained everything. Did job. Was fantastic. Am not going anywhere else in future. Considering they do whole range of services. You would be mad to go anywhere else

2 comments
Good afternoon Per Thank you for your Awesome 5 Star Review! We are very happy to hear of the WOW Customer Service you've received. Looking forward to assisting you with any Plumbing, Electrical or Heating & Cooling needs you have in the future! Welcome to the Service Today Family! Kind regards JacqueYour company and its representatives I dealt with deserve it

Great customer service

Job #329808

Anthony gave exceptional customer service whilst he did some electrical work in my house. Was punctual and explained the job in detail. Definitely use you guys again. He should be commended.

1 comment
Good afternoon Bryan Thank you for your Awesome 5 Star Review! At Service Today we appreciate the value of being punctual and explaining the work required. Happy to hear Anthony has ticked those boxes for you! Looking forward to assisting you again in the future! Kind regards Jacque

Clean courteous & efficient

The attendance was on time and the electricians that attended kept me informed during the work.
They were very efficient courteous and cleaned up after the work
Thank you for a great job

1 comment
Good Afternoon Mark, Thank you for taking the time to leave your 5 star review, this is exactly what we aim for each and every time. I am glad to hear that our Electricians not only provided great service, but got your electrical issue sorted out. I am unable to locate your details in our system, could you please provide a job number so I can pass on the feedback? Kind Regards, Hussna

Fantastic Service Replacing Ceiling Fan

Job # 322047
Anthony arrived on time and did a fantastic job replacing my ancient ceiling fan.
He was friendly, super-efficient and thorough. The work was done the same day as my call to the office- great service! He took away the old fan and tidied up.

1 comment
Good Afternoon Anna, Thank you for such a wonderful review. I have passed on the feedback to management to ensure our Anthony does get the recognition he deserves. We do look forward to assisting you in the future. Kind Regards Hussna

The best workers.

job number #319427.
They came to repair my lights. They know what and how to do the jobs.
They were friendly and very helpful. Arrived on time. Cleaned up after them selfs.

1 comment
Good Afternoon Kon, Thank you for your lovely review. I have passed on the feedback to management to ensure our technicians do get the recognition they deserve. Kind Regards Hussna

Fast service

I called out service today to check why the power kept cutting out. They were fast to respond and although I found them more expensive than I had anticipated, I suppose you get what you pay for these days and they did fix it quickly

1 comment
Good Afternoon Naomi, Thank you for taking the time to leave a great review. We do appreciate the feedback. I am unable to locate you in our system, could you please provide a job number to ensure our technicians do get the recognition they deserve. Kind Regards Hussna

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Details

Service Today Sydney Electrician
CategoryHome Improvement and Electricians
Contact Number 1300 859 383
24-Hour Phone Contact Yes
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