DO NOT BUY
Absolutely terrible, cooking rice after 2 mins the door trim started melting/smouldering to the body of the microwave. the machine is less than 6 months old. I report this with absolutely no concern from Sharp I was told to 'just take this to my nearest service centre'! My house could have burnt down with my child in it had I not been standing in the kitchen! please for the safety of yourself and children DONOT buy this machine. Sorry Sharp you have done yourself no justice - I will NEVER buy another! perhaps you need to recall these machines before someone loses a life - all the reviews are terrible.
Potential fire hazard and overheating with this model - and only 14 months old.
What a disappointment. This product cost a lot of money and lasted only 14 months and I'm seriously concerned about the overheating I experienced last night and all the other comments about arcing and sparking.
I have an electrical background and this model smells of " low quality standards" when it comes to safety. BTW, my unit is dead now and it was seriously mega hot last night.
My concern about this model is that it is a fire hazard. From all the complaints on this website, it is obvious there are major problems with this model.
So, ...if Sharp is monitoring this comment please advise what you would like to do about it if you would like to retain this customer. Further note added this morning: I replaced the fuse to see what would happen (I didn't have a good feeling) and whilst the clock came back on, as soon as you hit start there was a big arc of white light inside the Microwave and a small bang to go with it.
Got very hot and stopped working.
My Sharp 1200W Inverter Microwave which is just over a year old I believe stopped working suddenly, when I felt it it was extremely hot. I am wondering if the thermal protection has failed. The light bulb had also failed with in the first 6 months of owning it. So I pulled the cover off to check for a fuse and replace the bulb which I had previously been unable to find. Discovered the bulb (these are normally easily replaceable for most microwaves from within the cooking compartment) was only accessible from within the case and for a simple 25 ...watt bulb was almost $50 to buy. Both the fact that replacing the bulb normally requires a service call, and the outrageous price for the bulb i'll be thinking twice about ever buying sharp again. I am going to try replacing the fuse but if that fails will be seeking another brand.
This is the Worst microwave I have ever seen
I spent so much money buying from Good Guys and all of sudden it's dead. Can't heat anything. My old microwave was only $80 and never had any problem working for more than 10 years. I'll never ever buy anything from Sharp again. Even disappointed with sales person who recommended as he was more interested to sell the expensive one and didn't have any clue about the product.
4 month old Sharp microwave caught fire.
I have had a Sharp R350YW microwave for four months and it caught fire in join between the door and the body. Luckily I was right next to it so I was able to turn it off before the kitchen went up as well. Absolutely terrible! Do not buy this microwave.
Ive had this microwave for 3 months and it has electrical burn marks inside door of the metal body of the microwave on 2 spots. I haven't used it since. The smell was electrical. Do I return it to the store or do I deal directly through Sharp customer service?
- R350YW (White)
Cannot get microwave to heat at all, Demo is off, can't figure it out. I think it will be returned on Boxing Day, seems to be rubbish. Have always had Sharp Microwaves with no problems but this one is a mystery. Seeing as I rely on meals that need to be heated in a Microwave I will be going hungry until such time as I get another machine that actually works.
Sorry Sharp but the microwave is a dud
I bought this microwave just recently and had read the reviews online but decided to go with it, changed from panasonic to a sharp, well the Sharp is back in the shop and replaced with a Panasonic. Microwave failed, no heating whatsoever. So unfortunately for Sharp this product has serious issues. I'm told they have made improvements after all of the complaints however as I said I have returned mine and opted to go back to Panasonic. Thanks very much to Denise G at the Good Guys, excellent customer service went out of her way to ensure I had a new microwave on the same day. Customer service isnt dead, unlike the microwave.
Dead in less than 2 years
Just stopped working after less than two years, what is it with this model? last microwave (a Sharp) lasted over 20 years, this model is rubbish, just read the reviews. When ours stopped working it tripped the circuit breaker, no other damage. serial no. 130874616 Purchased from The Good Guys.
- R350YW (White)
Bought it less than 2 months back brand new! Today found the power is not coming
I bought this Microwave new just little more than a month back. This is my first SHARP product, and the experience is terrible. Today (Saturday) at 11:30 am while heating the milk for my kid, I found that power is not coming to the Microwave, I tried in different power outlets but ended up with the same result. After calling to service centre, I found that on Saturdays the service centres get closed at 12 noon, so did not have sufficient time to take it there for repair.Now, I will have to wait one week for next Saturday to take it to the servi...ce centre early morning to get it repaired as I can't make it during the weekdays due to extreme work pressure. I purchased this costly Microwave from a renowned brand to have a peace of mind, but seems like I made one of the worst decisions of my life, and feeling terrible to think that within 2 months of buying a costly product, I have to carry this heavy thing all the way to the service centre for repair. I will never ever make a mistake of buying sharp product again.
Very Disappointed with this Product
I brought this microwave on the 01/02/2014 and this week 22/10/2014 it stopped working, well that's not true, It looks like it is working, the lights go on, it turn around and the timer works very well, but it just doesn't cook anything, try cooking some rice, which i have had not problems with in the past and after the required time, i took the rice out to find it, stone cold and not cooked. Less then 2 years, not good, no wonder the warranty is for only 12 months, that because they know it wont last much longer. Very disappointed.
NO MORE SHARP MICROWAVE FOR SAFETY SAKE
I purchased Sharp microwave R350YW. I always thought Sharp is number one for microwave until this one completely changed my mind. I purchased it on 2 sep 2015 and used it for 10 days before it blew up like a bomb. Fortunately nobody got hurt. I took it back to The Good Guys Bankstown where I purchased it from and advised that it could only get repaired. I don't trusted this model and wanted to change to another model and unfortunately they could only get it repaired. Very disappointed by Sharp service. I won't trust Sharp any more for the sake of safety.
Burnt out door frame
Very disappointed with my Sharp microwave. It lasted two years but door frame burnt earlier than that with all the same problems listed by other reviewers. Have had other Sharp microwaves which worked well for many years but now I will try another brand. It did not cook well and burnt rice.
Ours is 2 years old. It did has twice burnt and sparked, damaging the door's seal, melting some of the door's plastic and burnt the coating of the frame back to bare metal. Why does this happen? Why is there no recall notice? I have been happy with previous Sharp microwave ovens. I am very disappointed with this defect / danger.
This rubbish is killing my marriage
Bought a R350YW 2 years ago from Chatswood Chase,the oven arced out only after 1 week. We found burn marks on both the sealing surface of the door and the main body , the paint has burnt off and melted a part of the door. But the oven still works so we did not get it repaired. Only from last week did I suddenly begin to worry about the microwave leakage but my wife refused to get it repaired because she did not want to be charged with money. In the manual you can find "don't operate the oven when burn marks on the door seal faces". So I want to throw it to the bin but my wife insists using it. We have been quarreling on it...
I bought this microwave about 18 months ago with my parents as a housewarming present, so it's currently 6 months out of warrantee (typical). Anyway the side part of the interior caught on fire. If my housemate hadn't caught it straight away it could have burnt our unit down. I'm incredibly angry and frustrated.
The item had a faulty in two months after purchase
I purchased the above product from Good Guys Cranbourne store and it had a faulty after about 7 weeks and did not work. It was not replaced and took for a repair. Now it is more than two weeks and not yet ready. It is obvious that Sharp does not care how the customer suffer with out microwave such a long time.
So far so good
Our old Sharp Carousel bought in 1993 went for 20 years without a hitch! We replaced it as the internal card was burning slightly. (The flat bed panasonic we replaced it with went back as the heating cooking times were riduculously slow) We have gone back to Sharp, it works fine but seems to have a noisy magnetron, behind the internal card in the oven. Everything else is good, but we also bought an extra 2 years warranty. You know the saying, "They don't make em like they used to!" Buy the extra warranty every time, if it goes for 3 years you might get ten out of it.
Dangerous product that should be recalled, potential fire hazard
We have had this microwave for less then 4 months, the oven has started arcing out and fills the kitchen with smoke. We found burn marks on the internal body at the bottom near the centre, the paint has burnt off and melted a part of the door. Reading other reviews Sharp you have an obvious problem and need to do something before someone has a serious fire.
To add to the insult I tried to contact Sharp but there own website is down.
The door is burnt badly- 3cm- on the bottom middle section of the door and the metal on the interior base of microwave. Have only had the microwave for about 5 months, very disappointing.
burnt door paint
We had the microwave oven for less than a week, and the was a burnt mark on the door.
We choose this model as it was under $200 at David Jones and a reputable brand.
Not sure what the warranty is and if i should exchange or go for a different brand any suggestions.
after 19 days the display has gone bananas showing all lcds This replaced the older model had for twelve years
Please help as I am house bound and brought this on the internet
Dangerous defect and poor customer service
Just a couple of weeks before the end of our 12 month warranty, I took our microwave to an approved Sharp repairer. Some of the paint had lifted from the body of the microwave and stuck to the door revealing the metal. We didn't realise for awhile, but every time we were using the microwave, the exposed metal caused arcing. This is a potentially dangerous situation which could have led to a fire or worse.
It has now been 3 weeks and the approved repairer is STILL waiting for a decision from Sharp. They sent an email, a followup email, a pho...ne call but they left a message because the wait time on the customer service line is incredibly bad - which has not been returned. I even called the customer service line and stuck it out only to be told that an email would be forwarded on and that it would be followed up. And they had no idea how long it would take or what would happen next. From what I could make out, our case hasn't even been looked at but it wasn’t clear as I don’t think the Sharp customer rep on the phone knew either. That was three days ago and not a whisper. I have always bought Sharp microwaves in the past (for at least 20 years). No more. The poor quality of the workmanship is disturbing. And what appalling customer service! I don't even know what is happening! I cannot recommend the product or the company. It was a good size. The workmanship was dangerously poor. Bad customer service.
Not working after 6 months with poor customer service
Our Inverter door would not open after 5 months and 13 days. It is still under warranty, but we have to send it in to be fixed, and oh dear, the repairer will only be available within 8 days. Customer complaints also took 8 days to respond and then even had our address wrong - wrong town and State.
I will never buy another Sharp. How confident should we be if it breaks after just 5 months and Sharp is not willing to replace it? There is also no guarantee that the product will be fixed the same day - that is if I can get someone to actually ...tell me where to take it. Customer service is the worst. When I replied to the complaints department to say that they were just an odd 9 hours wrong with my address I did not get any response. That is really helpful to know where my nearest customer service centre is. Based on how they treat customers afterwards as well as sitting with a microwave having problems after a few months, I will never buy a Sharp product ever again. The fact that it worked for the first 5 months Door will not open, poor customer service
I had this model for a few months and love it . Its very fast and efficient . This is my second sharp microwave and I have had no problems at all . I use mine about a dozen or more times a day every day and I change mine every 2-3 years for efficiency as they don't last for ever at all . I would happily buy my 3rd sharp and I have had many brands of microwaves in the last 30 years .
more every day potions like the melt soften option I love
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