Like other posts here, the globe has gone a little after the warranty has expired, and I now discover it's not meant to be user replaceable.
That seems like a highly dubious design choice to me.
The microwave works fine, but it's working in the dark.
Purchased in June 2018 at Harvey Norman for $249.00.
Many problems with this unit. Door out of alignment, Clock gains time - need to continually reset. Light is flickering and to top it all off it now has smoke billowing out.
Other than these problems it did work at a high level.
Still under warranty
Purchased in October 2018 at JB Hi-Fi for $300.00.
FAULTY LIGHT - DO NOT BUY
I bought a microwave and the light blew after 5 months. I got a replacement, and the same thing happened within 6 months. It is a design fault. They are no longer using incandescent lights which would last years. Sharp are trying to reduce energy consumption with new electronic low energy circuit lights which have a short life span. I was advised in store that Sharp know about it and are trying to rectify. I asked if I could return the microwave given it was twice in 12 months, and Sharp have said NO. The warranty is only 12 months, so b...e warned, if you buy this microwave, based on my experience, you may be visiting the service centre every 6 months, and having to pay for the replacement bulb after the the 12 month warranty runs out. Very disappointed in Sharp, having been an avid user for over 30 years. Customer Care response was a definite no you can't return. Go to service centre - and it will take 2-4 weeks to repair. Not a satisfactory solution given it has happened twice now in 12 months and I have been to the service centre twice now (once it was closed during trading hours for some reason, once the guy helped, but couldn't guarantee the same thing won't happen again in 5-6 months, and I will have to pay next time for the repair).
Purchased in January 2019 at good guys for $249.00.
If you are thinking of replacing your old Sharp with this, don't.
Another example of designers outsmarting themselves in the never ending battle to outdo the competitors. Lots of really clever ideas that don't work. Forget about the 'smart' defrost, unless you think 'defrost' means block of ice. The weight parameters for defrost are just plain silly. 'Sensor' rice cooking? What's wrong with 3 min high; 12 min low. The clock is unreliable. The globe lasted 6 months and apparently the microwave should be returned to a service centre for a replacement globe to be fitted (under warranty presumably, but the warranty won't cover the cost of transporting to and from). My previous Sharp Carousel microwave lasted for years and was perfectly good. I'm sorry now that I replaced it.
Purchased in June 2018.
Not fit for purpose
If, as I do, the main function used on a microwave is 'smart' defrosting then this product is useless.
You cannot set the weight for any meat defrost to less than 500 grams. Useless for most couples nowadays. Fish is even worse. If you fillets don't weight exactly 500gm you cannot defrost them
Purchased in April 2019.
This machine was a warranty replacement after my previous Sharp gave up the ghost in less than a year. First problem I encountered was that it was a different size and I'd purchased a trim kit with the previous model and had that built into my new kitchen. Sharp were excellent to deal with regarding this and refunded the cost of the trim kit. Unfortunately the new machine does not have a trim kit so I'm now left with a gaping hole above the oven. Now this new machine (6 months old) has blown a bulb and has to go to the service centre for re...pair. It is a hopeless microwave - the sensor cook feature just nukes everything. Vegetables are totally overcooked and jacket potatoes are a joke. The clock runs fast and has to be reset every couple of days. I've had Sharp machines for years but would never buy another one.
Purchased in October 2018 at Harvey Norman.
Good value for money!
This microwave works perfectly. It has a sleek minimalist appearance. Easy to clean, easy to use. The only thing it doesn't do is keep time very well, but then again that is what clocks are for
Purchased in October 2018 at Winning Appliances for $290.00.
I purchased this microwave 2 weeks ago to replace a 7 year old Panasonic that died all of a sudden. Rather than purchase another Panasonic, I decided on the new Sharp model as it looked like it would fit into our décor a bit better and had a good feature set. While the microwave function has worked as expected, like the previous reviewer, the clock on the unit runs fast, gaining about 22 seconds a day. Although I could reset the clock each week, in this day and age, accuracy like this is not acceptable. To make matters worse, the clock on th...e microwave is the only clock we have in the kitchen. After I discovered the problem, I searched the internet to see if there was a fix, or if others had reported the same issue. I should have done the search before I purchased the microwave, as I found several reviews reporting the same issue. After reading the review submitted by 'Not Great', and his praise for Sharp customer support, I decided to give them a ring to see if there was a fix available. Unfortunately I did not get the fantastic service that 'Not Great' received. Initially I was informed the instructions for setting the clock were in the user manual. When I eventually managed to get the support person to understand the clock was running fast, I was informed I would have to take the microwave to an authorised Sharp repair centre. When I informed the lady that this was not acceptable, as the microwave was only one week old, I was told I would have to make a warrantee claim. To make this claim, I was told to email a photo of the receipt and the photo of the serial number inside the microwave to customer care. I was given an email address to send the information to, and it was sent as requested. Unfortunately this is the last I heard from Sharp. (Maybe they’re busy?) I'll give them until the end of the week and if I don’t hear from them, I'll be returning the microwave to the store for a refund. While the basic functionality of this model works well, and the unit looks great, if the clock feature is important to you, do not buy this microwave. I think I should have stuck with Panasonic.
I purchased the microwave (SHARP R395EST) and intitially was very happy as it looked great and ran well.
After a week I noticed the clock had sped up.. maybe 5 mins.. I re-set it, thinking I had set it wrong to start with, however a week later the same thing, it had sped up maybe 5 mins or so. I called Sharp and they said they have had one back with the same issue and they sent it to a service centre who determined the product was fine as that the issue with the clock not keeping time must be to do with the power supply to the house..
Questions & Answers
Why does the fan continue to work after opening the microwave oven is opened
This model (along with a few others these days, with Inverter technology and sophisticated electronics controls) does this to cool the internal components after a cooking cycle finishes (as things would not instantly cool down after a cooking cycles completes), AND also helps to evaporate any moisture that hangs around after cooking. I believe it mentions this in the manual.
Elizabeth Qazim -
I purchased a Sharp R395EST 34L 1200WS/Steel Inverter Microwave from The Good Guys, Cairns on 02/07/19 for$266.00. The internal light has begun flickering and I want to know how I deal with this. Will I return the appliance to The Good Guys or should I take it to a Sharp retailer in Cairns (if there is one) for repair under it's 12month warranty. I hope I don't get the run around and would like to hasten a safe solution
How do you defrost less than 500g
There is a power control button above the Stop button... I set it to 400 then press the Start button to set the power. Then dial in about 3 or 4 mins and hit Start...
Hi, thank you for contacting us. Please refer to page 22 on the operational manual from this link https://support.sharp.net.au/downloads/opmanuals/R350E_R395E_om.pdf. Also, on page 8 we have instructions on manual operation and 400W - 220W power setting can be used to defrost.
|Features||Child Safety Lock and Inverter||Child Safety Lock, Inverter and Sensor Cooking|
|Dimensions||315 x 520 x 410 mm||315 x 520 x 410 mm|
|Turntable Diameter||315 mm||315 mm|
|Door Mechanism||Push Release|
|Colour / Finish||Stainless Steel||Black|
|Power||1,200 W||1,200 W|
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