Nothing good to say
Cooling down fan goes too long
Over heat on sensor
Another crap load of land fill that was definitely not worth the money, had a Panasonic for thirty years, this thing lasted two. You have got to be kidding me Sharp.
Purchased in November 2018 for $270.00.
Dont BUY this! A cheaply made product.Don't waste your money.
Further to my original review the second microwave at work has died completely. That's two of these pieces of junk firstly having both lights fail and now both no longer heat. Poorly made plastic pieces of crap. So overall including my personal one that's 3 in 12 months that have all had lights fail and blown up! Great work Sharp. We will never buy again from Sharp.
Purchased in August 2019 at The Good Guys for $300.00.
I have had sharp Microwaves for over 40 years. Have loved everyone of them until this last replacement. I don't like the dark interior for the same reason as another reviewer. Cant see anything to check during cooking. Most annoying, the sensor functions I have used overcook everything. There is condensation between the door panels which freaked me out. Sharp say it is normal. This is hard to believe as it has never happened in over 40 years using their product. This also useless as it completely blocks what is left of viewing ability. I ret...urned the first one i bought because of these issues but he replacement does the same thing. This is a manufacturing fault that Sharp refuses to acknowledge. Their idea of a response was that they haven't heard of this before so its not a problem. "Its normal" since when? Since these latest batches came through. Please listen to someone who has been using your product for more years than you have been breathing, let alone working for Sharp. Sharp needs to look at a possible recall as this overheating issue and inner panel condensation could be a potential risk. Very disappointed not only in product performance but customer care.
Purchased in October 2020 for $299.00.
Another one with a dead light
Just dropped in here to add to the rest of the comments. Ours is coming up on 2 years old, but doesn't get all that much use. Light has now started flickering/strobing a lot. Disappointed to find a replacement light (parts only) is 1/5th the cost of a new microwave! Based on our previous experience of Sharp was not expecting that at all.
Also noticed on ours that the clock is terrible at keeping time... adds about a minute a week..... have other digital clocks in the house and car that seem to maintain correct time without being adjusted at all over a year... can't be that hard can it?
Purchased in June 2018 at The Good Guys for $300.00.
Dead after a year and a half :(...
Blew my power fuse and now no lights and does not work after heating a cup of coffee!!!
Bought it at the Good Guys on 15/09/18
Will never buy sharp AGAIN.
Purchased in October 2018 at The Good Guys for $241.50.
Very disappointed, I have owned Sharp brand for many years, this is my last
In no particular order, these problems irritate me to the same degree
Interior too dark when in operation, the noise made by the door opening and closing would wake the dead, the condensation is crazy, it covers the entire door glass. The clock is useless, doesn’t keep correct time, defrost facility not worth having. The light failed a week ago after flittering for a few days, I tried to replace the globe but the unit has been made so it would need to go back to a service agent to be replaced. I purchased this THING from the Good Guys at Erina...
Purchased in April 2019 at The Good Guys for $288.00.
Another disappointed customer
Yet another case of the light failing just after the warranty period ended. Oven still works but cannot see the cooking progress in the darkness. No more Sharp products for me.
Purchased in March 2019 at The Good Guys for $269.00.
I am on my third Sharp microwave, similar size and facilities, in not much more than three years. On two previous occasions it was replaced by Product Care through Harvey Norman. I have not been happy with current model and after reading other reviews I am finding similar complaints. This one was ‘purchased’ October 2019. The light has started flickering, I don’t like the extended cool down fan operation, or the build up of condensation in the oven when cooking for any length of time other than reheating and I am convinced that its heating/...cooking is not as efficient as the oven it replaced. Food takes longer to heat than before eg cup of milk now 2:20 not 2:00 minutes as before. The defrosting pre program is, as stated by other reviewers not intuitive at all or easy to use.
Purchased in October 2019 at Harvey Norman Retail Stores - Appliances.
Disappointing purchase - light doesn’t work and clock runs fast.
I have found this post after searching for a clue as to how to replace the bulb in this microwave which started flickering and then died a month ago. Sounds complicated.
The clock also runs fast - it worked at the start but I thought I was losing it when I was using it to check my time to leave for work.
Very sad to say this will be my last sharp microwave and I’ve been using this brand for over 30years.
The defrost and soften options are too limiting.
I bought this thinking we would have a great and long lasting purchase.........
How Sharp standards have dropped!!!
Purchased in September 2018 at Harvey Norman Retail Stores - Appliances for $245.00.
Was an amazing microwave until It broke and needed to go through warranty
Was an amazing microwave until It broke and needed to go through warranty. They Just make you go around in circles. Even though the microwave is sparking and feels like it will blow up.
Purchased in December 2019 at Betta Home Living for $350.00.
Absolute disgusting service
Purchased new Sharp - 395 E Inverter microwave late july 2018. within 12 months we have had to take it back twice to their registered repairer - "ASA Appliance service in Greenwood WA" - to have the internal globe replaced which is essential for safe use of microwave. on registering complaint with Sharp customer care their response was despite several emails and advice from their registered repairer confirming the issue the customer care centre then totally ignored our emails by instructing us to take it back to the retailer (Harvey Norman Osb...orne park) to identify the fault despite their registered repairer already identifying the fault. we have asked for a new microwave without delay if the situation happens again as our purchase entitled us to a 24 months Product care Replace after the intial 12 month warranty and we do not expect the unit to sit with the retailer for an extended time as it is a necessary kitchen appliance. The Sharp customer care centre have totally ignored my disgust at not recognising the issue with their LED light in this inverter model despite their local registered repairer as mentioned above already identifying the fault. suggest other consumers to not buy a Sharp Microwave as the Customer Care response centre is totally disfunctional and non responsive to a real issue.
Purchased in July 2018 at Harvey Norman Online for $300.00.
Like other posts here, the globe has gone a little after the warranty has expired, and I now discover it's not meant to be user replaceable.
That seems like a highly dubious design choice to me.
The microwave works fine, but it's working in the dark.
Purchased in June 2018 at Harvey Norman for $249.00.
Many problems with this unit. Door out of alignment, Clock gains time - need to continually reset. Light is flickering and to top it all off it now has smoke billowing out.
Other than these problems it did work at a high level.
Still under warranty
Purchased in October 2018 at JB Hi-Fi for $300.00.
FAULTY LIGHT - DO NOT BUY
I bought a microwave and the light blew after 5 months. I got a replacement, and the same thing happened within 6 months. It is a design fault. They are no longer using incandescent lights which would last years. Sharp are trying to reduce energy consumption with new electronic low energy circuit lights which have a short life span. I was advised in store that Sharp know about it and are trying to rectify. I asked if I could return the microwave given it was twice in 12 months, and Sharp have said NO. The warranty is only 12 months, so b...e warned, if you buy this microwave, based on my experience, you may be visiting the service centre every 6 months, and having to pay for the replacement bulb after the the 12 month warranty runs out. Very disappointed in Sharp, having been an avid user for over 30 years. Customer Care response was a definite no you can't return. Go to service centre - and it will take 2-4 weeks to repair. Not a satisfactory solution given it has happened twice now in 12 months and I have been to the service centre twice now (once it was closed during trading hours for some reason, once the guy helped, but couldn't guarantee the same thing won't happen again in 5-6 months, and I will have to pay next time for the repair).
Purchased in January 2019 at good guys for $249.00.
Not fit for purpose
If, as I do, the main function used on a microwave is 'smart' defrosting then this product is useless.
You cannot set the weight for any meat defrost to less than 500 grams. Useless for most couples nowadays. Fish is even worse. If you fillets don't weight exactly 500gm you cannot defrost them
Purchased in April 2019.
This machine was a warranty replacement after my previous Sharp gave up the ghost in less than a year. First problem I encountered was that it was a different size and I'd purchased a trim kit with the previous model and had that built into my new kitchen. Sharp were excellent to deal with regarding this and refunded the cost of the trim kit. Unfortunately the new machine does not have a trim kit so I'm now left with a gaping hole above the oven. Now this new machine (6 months old) has blown a bulb and has to go to the service centre for re...pair. It is a hopeless microwave - the sensor cook feature just nukes everything. Vegetables are totally overcooked and jacket potatoes are a joke. The clock runs fast and has to be reset every couple of days. I've had Sharp machines for years but would never buy another one.
Purchased in October 2018 at Harvey Norman.
Questions & Answers
Why does the fan continue to work after opening the microwave oven is opened
This model (along with a few others these days, with Inverter technology and sophisticated electronics controls) does this to cool the internal components after a cooking cycle finishes (as things would not instantly cool down after a cooking cycles completes), AND also helps to evaporate any moisture that hangs around after cooking. I believe it mentions this in the manual.
Elizabeth Qazim -
I purchased a Sharp R395EST 34L 1200WS/Steel Inverter Microwave from The Good Guys, Cairns on 02/07/19 for$266.00. The internal light has begun flickering and I want to know how I deal with this. Will I return the appliance to The Good Guys or should I take it to a Sharp retailer in Cairns (if there is one) for repair under it's 12month warranty. I hope I don't get the run around and would like to hasten a safe solution
How do you defrost less than 500g
There is a power control button above the Stop button... I set it to 400 then press the Start button to set the power. Then dial in about 3 or 4 mins and hit Start...
Hi, thank you for contacting us. Please refer to page 22 on the operational manual from this link https://support.sharp.net.au/downloads/opmanuals/R350E_R395E_om.pdf. Also, on page 8 we have instructions on manual operation and 400W - 220W power setting can be used to defrost.
|Features||Child Safety Lock and Inverter||Child Safety Lock, Inverter and Sensor Cooking|
|Dimensions||315 x 520 x 410 mm||315 x 520 x 410 mm|
|Turntable Diameter||315 mm||315 mm|
|Door Mechanism||Push Release|
|Colour / Finish||Stainless Steel||Black|
|Power||1,200 W||1,200 W|
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