So much for CHOICE recommendations!
We bought this unit for almost $400 based on Sharp's good name and a high placing in the Choice road tests.
Early in the warranty, the sensors blew and the microwave stopped heating. We had it repaired under warranty but it's now out of warranty and the sensors are going again. We have to run a defrost program twice or 3 times for our food to even partially defrost.
The light also started to dim and has now blown... It's an LED!! They're meant to have 50000+ hours of life and we've had this product less than 2 years. A replacement light unit ...is expensive and requires disassembling the microwave to replace. I queried having it done via the retailer and was told globe replacement was expected of purchasers, not something they will consider as a service. Waste of money. Won't buy based on Choice recommendations again. Questioning whether or not to even give Sharp another try. Maybe we got a lemon?? Maybe their products are all lemons. Unsure.
Purchased in August 2019 at JB Hi-Fi Retail Stores for $389.00.
Poor design by a usually good manufacturer.
Same comments as many others. Purchased in July 2018 from Domayne, Kotara NSW. Clock races ahead. Needs to be reset after a few weeks. Oven lamp is strobing/flickering. Food will be overcooked unless time or power is reduced below those given in instruction book. Where do I buy replacement oven lamp?
Purchased in July 2018 for $334.00.
Works OK, but 2 irritating faults.
This microwave has good features, Inverter technology for accurate Microwave watts output, but the buttons are sometimes hard to press. However, as many others have noted on here, the clock gains time, so is not accurate (so we just ignore that as a clock). However, after just 2 years use, the LED lamp inside the microwave is flickering badly, and sometimes goes out completely during cooking, which is NOT what you want if watching milk or soup etc. We have had the Sharp Microwave R395EBS since September 2018, but now find that after a few minut...es use, the LED lamp in the microwave flickers rapidly. I have researched this issue, This seems to be a common problem with the original LED lamp (9KL70000002369) across 20 different Sharp models. It has been replaced by a 9KL70000013692, according to the RMS COMPONENTS web site, so I suspect this is a KNOWN problem by Sharp (otherwise why would they change the spec and number of this part. This is probably the most common complain on this and similar models, and is most likely due to a component inside the base of the lamp that changes the 250V A/C to the 3V or so needed for the LED to work, but is lower spec than needed inside a microwave, that needs components with a wider operating temperature range, so that it does not fail prematurely. LED lamps should typically last for 50,000 Hours use, and this one does NOT.
Purchased in September 2018 at FlyBuy for $340.00.
Not built to last
My first ever Sharp Microwave was great and lasted many years. This Model however had the light fail after a year then the unit blew it’s fuse due to an internal fault just shy of 2 years. Not good enough for the price paid, I’m not buying a Sharp again.
Purchased in July 2018 at The Good Guys.
Pretty average. Light started flickering 2 days before warranty expired.
We chose this particular microwave as it was the closest fit for our cavity. I thought a Sharp would be a pretty good brand. It has been ok, operation is not very intuitive. Whenever the light is supposed to be on, it strobes constantly, I almost wish it would stop working altogether. Started just before the warranty ended, but didnt realise this until several weeks later. Very frustrating.
Purchased in January 2019 at The Good Guys for $205.00.
Light Failed... like a lot of other people's experience - 6 days after warranty expiry.
Ok, so I've had the same Sharp Convection microwave for years... when I say years I mean something like 30 years. It was made in Japan and weighed a tonne. It still works fine today, but the door seal has begun to fail and fall apart. If only the parts were still available today.
I figured I'd stay with Sharp given that experience and went to my local GoodGuys and found the R396EST. The guy in the shop gave it a glowing review so I went ahead with the purchase (actually purchased it though their ebay store).
On unpacking it I was surprised at h...
Purchased in November 2018 at The Good Guys for $298.00.
- R395EST / R395EBS
Avoid this unit - ruins Sharp's reputation for making quality microwaves.
Overall, pretty unhappy with this unit. Just today the light started flickering as is the case with many users. I have a week left on the warranty, so I suppose this is fortunate - just not looking forward to it happening again in 6 months (which other users are reporting).
There are other problems however:
1 - Despite it's attempt at a good aesthetic design, the door is misaligned from the housing.
2 - The clock runs very fast - I don't even bother setting it anymore.
3 - When cooking anything for any length of time, the door panel fills up ...
Purchased in August 2018 at The Good Guys.
If you are thinking of replacing your old Sharp with this, don't.
Another example of designers outsmarting themselves in the never ending battle to outdo the competitors. Lots of really clever ideas that don't work. Forget about the 'smart' defrost, unless you think 'defrost' means block of ice. The weight parameters for defrost are just plain silly. 'Sensor' rice cooking? What's wrong with 3 min high; 12 min low. The clock is unreliable. The globe lasted 6 months and apparently the microwave should be returned to a service centre for a replacement globe to be fitted (under warranty presumably, but the warranty won't cover the cost of transporting to and from). My previous Sharp Carousel microwave lasted for years and was perfectly good. I'm sorry now that I replaced it.
Purchased in June 2018.
I purchased this microwave 2 weeks ago to replace a 7 year old Panasonic that died all of a sudden. Rather than purchase another Panasonic, I decided on the new Sharp model as it looked like it would fit into our décor a bit better and had a good feature set. While the microwave function has worked as expected, like the previous reviewer, the clock on the unit runs fast, gaining about 22 seconds a day. Although I could reset the clock each week, in this day and age, accuracy like this is not acceptable. To make matters worse, the clock on th...e microwave is the only clock we have in the kitchen. After I discovered the problem, I searched the internet to see if there was a fix, or if others had reported the same issue. I should have done the search before I purchased the microwave, as I found several reviews reporting the same issue. After reading the review submitted by 'Not Great', and his praise for Sharp customer support, I decided to give them a ring to see if there was a fix available. Unfortunately I did not get the fantastic service that 'Not Great' received. Initially I was informed the instructions for setting the clock were in the user manual. When I eventually managed to get the support person to understand the clock was running fast, I was informed I would have to take the microwave to an authorised Sharp repair centre. When I informed the lady that this was not acceptable, as the microwave was only one week old, I was told I would have to make a warrantee claim. To make this claim, I was told to email a photo of the receipt and the photo of the serial number inside the microwave to customer care. I was given an email address to send the information to, and it was sent as requested. Unfortunately this is the last I heard from Sharp. (Maybe they’re busy?) I'll give them until the end of the week and if I don’t hear from them, I'll be returning the microwave to the store for a refund. While the basic functionality of this model works well, and the unit looks great, if the clock feature is important to you, do not buy this microwave. I think I should have stuck with Panasonic.
I purchased the microwave (SHARP R395EST) and intitially was very happy as it looked great and ran well.
After a week I noticed the clock had sped up.. maybe 5 mins.. I re-set it, thinking I had set it wrong to start with, however a week later the same thing, it had sped up maybe 5 mins or so. I called Sharp and they said they have had one back with the same issue and they sent it to a service centre who determined the product was fine as that the issue with the clock not keeping time must be to do with the power supply to the house..
Questions & Answers
Why does the fan continue to work after opening the microwave oven is opened
This model (along with a few others these days, with Inverter technology and sophisticated electronics controls) does this to cool the internal components after a cooking cycle finishes (as things would not instantly cool down after a cooking cycles completes), AND also helps to evaporate any moisture that hangs around after cooking. I believe it mentions this in the manual.
Elizabeth Qazim -
I purchased a Sharp R395EST 34L 1200WS/Steel Inverter Microwave from The Good Guys, Cairns on 02/07/19 for$266.00. The internal light has begun flickering and I want to know how I deal with this. Will I return the appliance to The Good Guys or should I take it to a Sharp retailer in Cairns (if there is one) for repair under it's 12month warranty. I hope I don't get the run around and would like to hasten a safe solution
How do you defrost less than 500g
There is a power control button above the Stop button... I set it to 400 then press the Start button to set the power. Then dial in about 3 or 4 mins and hit Start...
Hi, thank you for contacting us. Please refer to page 22 on the operational manual from this link https://support.sharp.net.au/downloads/opmanuals/R350E_R395E_om.pdf. Also, on page 8 we have instructions on manual operation and 400W - 220W power setting can be used to defrost.
Get an answer from our members and Sharp representatives
|Features||Child Safety Lock and Inverter||Child Safety Lock, Inverter and Sensor Cooking|
|Dimensions||315 x 520 x 410 mm||315 x 520 x 410 mm|
|Turntable Diameter||315 mm||315 mm|
|Door Mechanism||Push Release|
|Power||1,200 W||1,200 W|
|Colour / Finish||Stainless Steel||Black|
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