Purchased from Harvey Norman yesterday a new microwave. Took it home, plugged it in, not working. Travelled another 35mins to return it from Montville to Maroochydore, the m/w was replaced, no problems with an apology. All good and working. Today I selected a recipe from the manual, moist carrot cake, followed the recipe to a T. When it was finished, half of the door is "fogged out". Rang Customer service, was told this was normal because of the high moisture content. "Just keep the door open for 1 to 2 hours".......WHAT......... Have always had Sharp Carousel M/W, not happy with this new one
- R395YBK (Black Stainless Steel)
Bought this from good guys in Fyshwick we were looking for a good new microwave and the technology used in the sharp modeling is inverter technology which aids in even cooking of the food say if you are cooking meat or rice it can cause even heating and good texture the colour and look of the model is also great
- R395YBK (Black Stainless Steel)
Have always bought Sharp Carousel Microwaves, I find them easy to use, and my last one lasted 12.5 years. So in 2016 when I needed a new one I kept with the brand and bought a R395YBK. And despite a few minor differences (no Less & More button etc), I've been happy with it. Until yesterday when I put some food in it (with no metal) and it started arcing straight away. When opened it smelled terrible and there is a burn mark near the door. As it's out of warranty I started doing research on new Sharp microwaves, but then out of interest I looke...d up the reviews on this one, and it looks like arcing with the gap in the door is a common problem. So I called Sharp Customer Service to see if there had been a Product Recall or an option of a replacement (to an obviously flawed model) and was very disappointed with their response. I felt like they just tried to brush me off to the local appliance centre. With young kids, a microwave isn't something I can do without for more than a couple of days, so now I'll be looking at other brands. Although the current Sharp model has good reviews, how can I be sure it's not going to start having the same problems in a couple of years?
Great microwave at this price point. Looks great with other black appliances.We are enjoying our new microwave. It seems to cook things to perfection.Excellent product! Easy to install and great features! Very attractive on my countertop! Would recommend to anyone in the market for a countertop microwave!It works well and functions as noted. We were very pleased with the purchase.
Door has melted!
We have only ever owned Sharp microwaves, 3 in total. Our second replaced a perfectly working 4 year old white unit and was purchased only because we wanted to update our look to stainless steel. The second oven lasted an incredible 16 years! When it finally died we didn’t even consider buying another brand. Unfortunately that has proven to be an error in judgement. We have had this unit for approx 2 and a half years. After a year or so we noticed a scorch mark on the inside of the door. As it was no longer under warranty we just decided to li...ve with it. The burn stayed the same size for a long time but this week ( for no obvious reason) it has become larger and now the area has completely melted. It looks unsafe to use and now we are up for another microwave in a very unacceptable amount of time :(
This product is the best thing since sliced bread. i cannot believe how well this item works, i read the manual and it is one of the easiest microwaves out there to use. the price is great too i will deff keep buying this brand of appliance, just amazing :-)
bought it about a year ago to use in my little coffee shop, so far does a good job, no dramas at all. easy to clean and not making too much noise when heating things compared to the LG one l used at home. black stainless steel looks very stylish. a no regret buy
This product was bought for the resident of rental unit. It is easy and handy to be used for cooking food and heating drinks. They also heat baby formula for their baby, and reflected that it is fast for ready milk. This one has good looking with metallic looking. L
Disappointing! Failed after 3 month.
We bought R395YBK in 2016 to replace our aging Sharp R350 which worked flawlessly for 10 years and was happily Gumtreed to two uni students. Our expectation was that R395YBK would last as long - we were wrong. After 3 month of use we heard loud bang with sparks during operation. Turned it off and found large burn marks on the left bottom side of the door and casing. Door plastic melted badly. Apparently quite a few people saw the same with their units. Contacted Sharp customer service, got it fixed under warranty - service centre ended up repl...acing door (apparently technician told that issue with the door was the reason for this failure) and entire casing. After repairs microwave was running OK for another year and a half, but yesterday went out with another loud bang and arcing. Turned it off - the same thing again: large burn marks on the left bottom side of the door and casing. Doesn't look safe to operate. I am assuming that getting it fixed would mean replacing burned door and case again. Being out of warranty now means buying new microwave would be probably cheaper. Was high opinion of Sharp microwaves before due to their reliability and ease of use, but would probably stay away from Sharp brand as their quality seemed to decline in recent years.
Lovely Stylish Microwave
I am delighted with this Sharp microwave. It absolutely suits the decor in my kitchen and looks head and shoulders better than any other model that I could see. It is finished in a stylish smoked stainless steel and has very simple, clearly laid out menus. It cooks quick as a flash, much faster than our old one due to the inverter system and I am still getting used to the correct timing. I am very pleased with it..
Better luck next time
This is without a doubt the best looking microwave I have seen on the market (s/s/black). It's sophisicated & it looks great in what was my new kitchen. It's sturdy & does what it is designed to do whilst reasonably quiet. HOWEVER my first unit died after almost 3 years and I hastily went out and bought the same unit again due to the fact that I just couldn't resist the dark s/s look. Then after only a year & a half it just stopped reheating, magnetron was replaced by Sharpe agent but then unit arced & made an unusual noise when in use, hence I...stopped using it immediately. I was offered a replacement unit in s/s only & opted fora refund instead. As with many others, I too have grown up with Sharpe products which were synonymous for their quality & reliability. I do hope Sharpe can iron out the problems with this particular unit & they can produce a new model (that looks the same) in due time as I have to admit I would probably purchase one again.
Not very happy
Has always been difficult to select the buttons, very frustrating. The microwave is also very loud, although it is well built. Would probably have been ok if the buttons worked smoothly and easily. The features are not easy to use, there seems to be a particular sequence that you need to know to make some of them work. I have used much easier and better looking microwave ovens,
W I S H. I. N E V E R. B O U G H T. T H I S.
and bought a Samsung one instead for our new place. Oh well lesson learnt. The stainless steel is nice but is a bit dull compared with other brands and models
a little bit too powerful but working quite well by now
my former one got broken and I bought this from one of my classmate when she graduated. so I was quite satisfied with the price. as for its performance, it gets a little bit too powerful usually. I have to adjust the cooking time depending on my feeling and guessing. and a little bit noisy. but it is easy to use and has already preset several cooking mode to use.
Perfect device ever
I using it at my kitchen for work and always happy with it much better than bigw or k mart stuffs.
noise not too bad, medium scale and not too heavy
nice steel and black design and easy buttons on it but little bit hard to click the buttons
Questions & Answers
Hi, we have enjoyed our Sharp R395YBK for about 4 years after owning a number of sharp microwaves (which seemed to last very well). Two days ago our microwave ceased to heat. It goes through the normal process with timer appearing to work as normal, no theatrics but no heat. I feel that this is not an adequate life for what we feel is a top brand microwave. It doesn't seem fit for purpose. Whilst it is clearly out of warranty, we wonder whether Sharp may be able to help with this issue or provide advice regarding repair.
Kind regards, Anne Flanagan (& Martin)
my sharp carousel R395Y(BK) microwave has a mark where the paint has come off at the front near the seam in the middle. should i continue to use it?
Hi Marry Ann. You should try and call Sharp Customer Care. I am just a user so not sure what's the answer. Sorry I couldn't help.
Hi Mary Ann,
Thank you for your question. We encourage you to contact Customer Care either via email at firstname.lastname@example.org, or by phone on 1300 135 022, referencing this question so that a member of our team can assist you accordingly.
I bought a Sharp Carousel R-395Y(S)/(BK) in June .But there is no light when cooking anything or opening the door. any ideas?
On mine the light worked fine.
We encourage you to contact Customer Care either via email at email@example.com, or by phone on 1300 135 022, referencing this question, so that a member of our team can troubleshoot accordingly and assist in achieving a resolution for you.
Get an answer from our members and Sharp representatives
|Features||Child Safety Lock, Inverter and Sensor Cooking|
|Dimensions||310 x 520 x 442 mm|
|Turntable Diameter||329 mm|
|Manufacturer Warranty||1 year(s)|
|Colour / Finish||Black Stainless Steel|
|Release date||Jan 2012|
- GTIN13: 4974019707891
- MPN: R395YBK
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