Sharp R995DST

Over the past 25 years we have owned 2 Sharp "Carousel" microwave/convection ovens. They have been fantastic, in fact our first one purchased 25 years ago is still in use in a holiday home. The 2nd one's convection function (thermostat) failed after 15 years so we decided not to incur the cost of repairing it and purchased instead the newest Sharp model R995DST (Inverter technology?) without looking at reviews.

I expected the same quality and performance in the R995DST as my 2 previous models but sadly this model does not rank anywhere near. ...

[Edit: Unrepairable in under a year!

So this keeps getting better and better! We got sick of the convection function not working properly so we called Sharp to get it looked at.

The local warranty repairer we took it to determined that it requires a part to repair the convection function, BUT the part is no longer available... on an under a year old microwave!!!

So we are now getting a return authority to take the thing back to the Good Guys and get a refund/replacement. Hmm, looks like we'll be getting that Meile sooner than expected.

Sorry Sharp but you seriously dropped the ball this time.]
...

Have used once after getting as a present & was so excited to use it. It half cooked a roast & now the oven, grill & microwave doesn't work. I was so excited about this & re styled my kitchen to not have an oven due to this being told this was so good. Took to repair person & they cut the lead saying it was dangerous!!!!
Totally devastated.

Lasted less than 3 years whereas previous Panasonic lasted 14 years. Cost over 800 dollars and only 12 month warranty. Sharp know this product is prone to failure eg inverter board and repair costs are too high. Never buy another sharp microwave again.

Company used communication system failure caused by Covid 19 lockdown as excuse to reject perfectly legitimate cash back claim. Terms & conditions state: ' no liability' even if communication error is their fault? What happened to ethics? What happened to these unusual times we are all enduring call for unusual assistance in all and every way possible? What happened to let's all help each other? Apparently this does not apply to certain companies? Passed from one department to another for months. Management does not even have enough courtesy to reply to my letter. I have been a loyal customer for 42 years. There will be no 43.

SHARP knows there is an 'ISSUE' with this product, they are sending us another one, but why not simply build it right in the 1st place? Has to be the noisiest appliance on the market and for the Dimensions of it, the interior is very small. I can not find a positive about it. Sharp has dropped the ball on quality control.

The stainless steel exterior looks great and the size is nice - but still too small and this is Sharp's top of the line convection microwave oven. It doesn't fit a full-size casserole dish. It heats the food evenly and quickly but the fan is very noisy after running the microwave for just 1-2 minutes. This didn't happen with the older more solid models. Very disappointed.

Bought this oven from Harvey Norman 13 months ago. 1 month after warranty ended so did the oven the oven feature stopped heating. Contacted Harvey Norman on numerous occasions and on all occasions they told us sharp would be in contact with us. 1 month later where still waiting to hear from sharp. We thought sharp was a well known brand that’s why we didn’t take an extended warranty on this product which cost $750.00 you would think you would get more than 13 months use out of this product.
Will never buy a sharp product again and will advise all friends never to buy a sharp product ever.

I bought this convection to expand my baking capacity but it burns everything. It takes forever to preheat and as soon as you open the door to put food in it starts the preheating function again. This means it's superheating again and burns everything. I have given up using it unless I really need to. And then I have to be careful. It also has a limit to how long you can set it for. Unlike my Panasonic that switches to hours this one it's a limit of 99 minutes 59 seconds. Not really useful when you need to bake for 4 hours and if you have to switch to a second baking session it goes through the whole pre-heat issue again because you have to open the door.
I wouldn't recommend it if you want to use it as a convection oven.

Have a Sharp R-995DST, after having a Sharp carousel for 20 yrs an loved it, so we bought a later model with an extended warranty, after putting up with it, it now fogs up between the glass. Am told the warranty only covers mechanical faults does this product get better or worse?

Out of the Microwaves that we have had over the years this would be the one we have liked the least. However our opinion dropped even more when the the unit failed half way through a convection cook up and now doesn't heat on either convection or microwave. Very annoying as it was out of warranty by 3 months. Lucky we had a cheap $120 no name brand that we use camping each year and surprisingly, it is still going strong after 5 years. No more Sharp products for me

Have had to take our unit back twice because it wouldn’t work on microwave or convection. Now the door won’t stay shut. I was a big fan of sharp products, I would expect a little bit more than roughly 18 months out of a microwave that honestly doesn’t get used all that much. Our previous oven was close to 20 years old and survived many house moves and a much harder life, thought we would stay loyal and buy another sharp product, can’t say I would buy sharp again.

first issue, the grill kept tripping fuses in the first week, fixed under warren-tee, found to be a cracked internal grill.
Microwave use ok, used oven function only for the first time after a year, as mostly used just the microwave and grill function. 40 minutes oven use, turntable doesn't work, microwave doesn't work either. Display ok.
Not going to bother fixing it, trash bin here it comes

Have a LG combination microwave in my garage, leaking microwave door, cant get replacement.( hence the sharp one bought) still working all functions for 20 years

Not satisfied, not happy. Oh sorry, you say I have to write a minimum of fifty words. Okay, bring back the sharp carousel convection microwave and. Replace this new unsatifactory microwave. I have now started looking at competitors products. I emailed customer service, no response. Put complaint on face book, oh got a response, contact customer service. Err what customer service????

I have always used the sharp Carousel Convection microwave for 25 years. finally had to replace it and was disappointed the model was no longer available. Bought the Sharp R-995DST expecting it to be the same or better.
Could not be more disappointed, infact I hate using it now.
Manual for use is hopeless, things I have cooked before do not come out anywhere near as good. Door mists up, control buttons are misleading.
I have emailed Sharp from their website and did not get any response. I felt that was very rude and showed poor customer relationship and as a business owner, it has not done the Sharp name any service at all
Looks like Sharp are going to lose a previously very happy user