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Sharp 624L French Door

Sharp 624L French Door Questions & Answers

SJF624STSL, SJXE624FSL
3.6 from 108 reviews

53 questions from our users

shabi9049

shabi9049asked

SJF624STSL

Hey
I have bought a Sharp SJF624STS 10 years ago and it's an excellent fridge. The problem is thet the control panel in the middle has fallen off and I need the technical diegram to connect the wires.

No answers
Stuart Reader

Stuart Readerasked

624L French Door

what is the dba sound level on the SJXE624FSL 174703

3 answers
Tom
Tom

I don't know the number, but it is quite noticeable even during the day, But only when adjusting its set temperature only,other times quiet.

Sally
Sally

I find ours very annoying and loud for a fridge. I would avoid and go with a different brand. Customer service poor and unhelpful.

Sharp
Sharp A.Sharp

Hi Stuart, our team has responded to your email with this information.

CHANDRA

CHANDRAasked

SJXE624FSL

I bought it about three years ago , the fridge stopped cooling the top compartment today. Two bottom freezer compartments, are ok . Motor is running , no problems with power. What could be wrong?

2 answers
Sharp
Sharp A.Sharp

Hi Chandra, you can turn off the unit for 24 hours and switch it back on. If this does not resolve the issue we recommend contact a Sharp approved service centre near you for assistance. https://www.sharp.net.au/support/customer-support/service-centre-locator

CHANDRA
CHANDRA

Thanks for your advice . The unit is off , fan has been taken out and awaiting replacement Freezer Motor Fan , that is what I have been told ( by repairers that I I engaged and i thought were very prompt in diagnosing and fixing such problems ) could be the problem. I have also been told that there are no guarantees that once the fan is replaced , the fridge is going to work or not. Initially I was told it is the sensor was the problem , then I was told it is the FAN . I am not sure what is next . I have taken the matter up with the company that I engaged to diagnose and fix the problem. That is another matter that I am pursuing apart from getting the refrigerator back on line that has been off for more than 10 days.
I went and saw Good Guys where I bought the unit from . They are of no help at all although it is only seven months outside the warranty period. They told me to contact SA. When I contacted the nearest Sharp Service provider that is listed on their site , they said that they no longer service Sharp Equipment. And Then I rang the next nearest , which is about 85 km from my place, they said they don't go that far. And Sharp Australia, who I have been trying to contact through their wed site, did ring me up once , with a promise to follow up by email, but I have found them to be little help if anything . I think GG sold me a lemon . And a repairer who so far has not identified the actual problem ... but one step at a time . I live in hope.

Paul C.

Paul C.asked

624L French Door

Is it possible to have the fridge display the current temperature of the fridge and freezer compartments? I know how to set them. Seems a waste of a display if this is not possible.

2 answers
Tom
Tom

No not possible Paul, as I tried to work it out too, ONLY in the set up procedure.

Sharp
Sharp A.Sharp

Hi Paul, we encourage you to contact our Customer Care team via email at ccare@sharp.net.au, referencing this question for assistance.

Dustin

Dustinasked

624L French Door

Hi, we are having issues with temperature of the fridge it is set on 3 degrees but is hovering between 4 - 6 degrees having food going off before expiry we purchased a temperature gauge to check, even setting the fridge to 2 degrees doesn’t help. Can you please help ?
Thank you

2 answers
Tom
Tom

Could be faulty thermostat OR door seals not sealing properly ??

Sharp
Sharp A.Sharp

Hi Dustin, we are concerned to hear of your experience with this product. We encourage you to reach out to our Customer Care team at ccare@sharp.net.au, referencing your review for assistance.

Stavrosc

Stavroscasked

SJF624STSL

We bought the SJF624ST model in January 2015 and it has worked fine if one ignores the occasional loud noise (almost like a small gunshot) that occurs once or twice a day and some occasional motor noise. However, today the ice maker and the top part of the left hand freezer are not freezing - they are cold but not freezing.
I checked the manual but there is no reference to this issue.
Can you please advise me what is the problem and what needs to be done to repair it
Stavros

2 answers
Barry B
Barry B

I approached Sharp directly and they have been very generous in solving our problem with the fridge.

Sharp
Sharp A.Sharp

Hi Stavrosc. We encourage you to contact Customer Care either via email at ccare@sharp.net.au, or by phone on 1300 135 022, referencing this feedback so that our team can troubleshoot accordingly and assist in achieving a resolution for you

Sreejith

Sreejithasked

SJF624STSL

Hi
I bought a sharp refrigerator model SJ-XE624F
Found a gap between the fridge door rubber sealing.
Please let me know is that normal?
Thanks
Jith

1 answer
Sharp
Sharp A.Sharp

Hi Sreejith, thank you for providing feedback.. We encourage you to contact Customer Care either via email at ccare@sharp.net.au, or by phone on 1300 135 022, referencing this feedback so that our team can troubleshoot accordingly and assist in achieving a resolution for you.

Cookie

Cookieasked

SJF624STSL

I love our Sharp fridge my only issue is my toddler likes playing with the temperature buttons at the front. Is there a way for me to Lock the temperatures so he can’t change them ?

1 answer
Sharp
Sharp A.Sharp

Dear customer, thank you for contacting us and feedback for the refrigerator. We have checked with our product manager and was advised that there is no child lock feature for this refrigerator. If you have further questions, please feel free to contact us. Have a good day.

Pat

Patasked

SJF624STSL

We bought our sharp french door 624L sjxe624fsl in Oct 2016. We have found the fridge to be in perfect working order until today. We had a power outage for about 2hours. Our whole neighbourhood was affected. When the power returned our fridge did not restart. We have read our manual, pulled it out from the wall socket and trued another power point in the kitchen and nothing!
There was no smell of anything, the control panel is dead. We have pressed the buttons on the control panel and nothing!
This is very upsetting because we have frozen foods and other stuff in the fridge and we will have to throw out tomorrow. Its 1.30am and feeling pretty bad. Whats your advise?

3 answers
DAZ
DAZ

Hello ,Im REAL SORRY to hear of your plight in relation to Sharp we are hear in Sydney,
and found with this lot there is NO I repeat NO so called service in any way shape or form ,typical housing industry scenario.
Once they have got your dough that is the last you see of them .The only thing I can suggest is call a fridge repair company who does actually provide service.
And try to recover your repair bill through NCAT small claims tribunal,other than that ,i dont know. Good luck !!!.ps let me know how you get on.

Langlin
Langlin

Since the warranty period is over, The above mentioned suggestion is upheld.

Sharp
Sharp A.Sharp

Hi Pat, we are sorry to hear about your situation. We encourage you to contact Customer Care either via email at ccare@sharp.net.au, or by phone on 1300 135 022, referencing this post so that our team can troubleshoot accordingly and assist in achieving a resolution for you.

Barry

Barryasked

624L French Door

Hi.
Can anything be done about the noise of the fridge?
What is the issue with the right hand door seal heat.
I have not bought this fridge yet. But want to. Just getting info beforehand.

2 answers
Sharp
Sharp A.Sharp

Hi Barry, Thank you for your interest. We encourage you to contact our Customer Care via phone on 1300 135 022 so they can assist with your questions accordingly.

Nanny Cat
Nanny Cat

Hi Barry, I don’t have any trouble with the fridge being noisy at all. I never hear it. And, I certainly haven’t had any trouble with the door seals. I really love this fridge. The only thing I would like to see change is some lighting in the freezer. It’s a great fridge for a really reasonable price.

Lily

Lilyasked

SJF624STSL

Hi there. My french doors are not line up there is gap in betwen the doors. Can you please tell me how to fix it? I have seen some common issues about the doors. Thanks

2 answers
Sharp
Sharp A.Sharp

Hi Lily, Thank you for your question. We encourage you to contact our Customer Care either via email at ccare@sharp.net.au, or by phone on 1300 135 022 referencing this question so that our team can troubleshoot and assist accordingly.

DAZ
DAZ

Hi Lily
In answer to your question ,how about looking in owners manual should give you an idea.
Failing that I don"t know.
PS Dont expect to get AFTER SALES SERVICE !!! from Sharp they simply DO NOT HAVE ANY .
We know from experience.
Good luck .
Regards Daryl.

Glennu

Glennuasked

SJXE624FSL

I am considering buying the 624L Sharp SJXE624FSL fridge. My kitchen cavity is 178cm-H x 97cn-W by 66cm-D so fitting the fridge should not be an issue. My only concern is will the fridge fit through my doorway which is 79 cm wide, versus the Sharp fridge depth of 77.8 cm? I don't want to go through the cost (and hassle) of calling a Sharp authorised technician to remove & refit the doors should the fit be an issue.

1 answer
Sharp
Sharp A.Sharp

Hi Glenn, Thank you for your interest. We encourage you to contact our Customer Care either via email at ccare@sharp.net.au, or by phone on 1300 135 022, referencing this question. They will be able to assist you accordingly.

Kevin28

Kevin28asked

SJF624STSL

Hi

Where is this fridge made?

2 answers
Sharp
Sharp A.Sharp

Hi Kevin,

Thank you for your question. In regards to your question, we encourage you to contact our customer care team by phone on 1300 135 022, our customer care team will be able to assist with your question.

Kind regards,
Sharp Australia

Puss-cat
Puss-cat

My SJF676STSL is made in Thailand, per the sticker on the back.

James

Jamesasked

SJXE624FSL

Hi,
I recently purchased Sharp SJXE624FSL fridge from Thegoodguys. The fridge is constantly running. It is less than two weeks old. Please help with this. Thanks.

3 answers
Sharp
Sharp A.Sharp

Hi James,

We are concerned to hear about your experience. Could you please send us your contact details through to ccare@sharp.net.au, referencing this CRN 530723? Our customer care team will investigate and assist you accordingly.

Kind regards,
Sharp Australia

James
James

Called your customer care team and got the phone number for the local authorised repairer. After the repairer changed one part from the fridge on his first visit, the problem is still there. Called the repairer again and the repairer came for the second time. Now am waiting for the repairer to come for the third time with a new part. Sharp needs to improve its quality control, IMO. I will keep posting here until the case is finalised.

James
James

To continue this case. The repairer came for the third time with the parts. He replaced the parts. However, the fridge is still running constantly (producing noise all the time). The repairer quickly reported to Sharp. On 22 December 2017, Sharp represtnative rang me and told me that they would offer the store credit and the store would contact me in the following few days. I contacted the store and asked for a replacement fridge. The replacement fridge was delivered on 2 January 2018. The new fridge is working well so far. Thank Sharp for prompt response to the technician's report and offering the replacement. It was the dealer who slowed the replacement process.

Joanne C

Joanne Casked

SJF624STSL

I purchased this fridge approx 2 yrs ago and is now very noisy with a loud humming sound and it will every now and then have a large cracking sound like ice is dropping? Does anyone else have this issue?

1 answer
Sharp
Sharp A.Sharp

Hi Joanne,

Thank you for your question and for contacting us. If you could please send your contact details to ccare@sharp.net.au referencing this question and customer reference number - 529800, our customer care team will contact you to assist accordingly.

Kind regards,
Sharp Australia

Cold and wet

Cold and wetasked

SJF624STSL

I Purchased the Sharp SJ-F624ST-SL fridge approx 2 years ago. over the last couple of months it has become very noisy. I see others have this problem. Does anyone know what causes this noise and how to fix it?

2 answers
JIMTOM
JIMTOM

Sharp manual says running noise is normal? Hopefully it never progresses to a problem.

Sharp
Sharp A.Sharp

Hi Customer,

Thank you for your question and for contacting us. If you could please send your contact details to ccare@sharp.net.au referencing this question and customer reference number - 529267, our customer care team will contact you to assist accordingly.

Kind regards,
Sharp Australia

Geoff

Geoffasked

SJF624STSL

What settings should I have the fridge on if going away for a few months or should I just switch it off?

1 answer
Sharp
Sharp A.Sharp

Hi Geoff,

Thank you for your question and for contacting us. On page 7 of the operations manual you will find instructions needed when turning off your refrigerator for an extended period of time. If you have misplaced the manual, you can view an online copy here: http://support.sharp.net.au/downloads/opmanuals/SJF624ST%20SJF676ST_revised%20Mar15.pdf

Kind regards,
Sharp Australia

Assaad

Assaadasked

SJF624STSL

I Purchased the Sharp SJ-F624ST-SL fridge 2 & 1/2 years ago from the Good Guys. Performance has been wonderful but over the last week, we are concerned about a loud noise made by the motor when it runs which is most disturbing as we can hear it when we are upstairs. Has anyone else had this problem? Should we be worried about it? Does anyone know what causes this noise? Any ideas or help would be appreciated

1 answer
Sharp
Sharp A.Sharp

Hi Assaad,

Thank you for your question and for contacting us. If you could please send your contact details to ccare@sharp.net.au referencing this question and customer reference number - 525765, our customer care team will contact you to assist accordingly.

Kind regards,
Sharp Australia

Jane D

Jane Dasked

SJXE624FSL

Hi. We too were looking at purchasing this fridge, but are now reconsidering after reading the negative reviews regarding the noisy compressor and fluctuating temperatures

Can Sharp give an assurance that the issues with this particular model have been rectified?

1 answer
Sharp
Sharp A.Sharp

Hi Jane,

Thank you for contacting us. Regarding your query, we have conducted further investigations and can confirm that there is no common fault for noisy compressors. However, noise levels are dramatically affected by installation variables such as surrounding cabinetry, room size and floor coverings.

If you have further questions or need assistance, please feel free to contact us at 1300 135 022.

Kind regards,
Sharp Australia

Stewartf

Stewartfasked

SJF624STSL

Hi went fridge shopping last night ,and my wife and I came across this model and we love the layout.
There seems to be a few bad reviews but they are from 2015 can anyone tell me if they have improved
Thanks
Stewart

3 answers
kwhewings
kwhewings

i bought mine in 2015 and love it haven't had any problems at all freezer draws an absolute bonus and it beeps if door is accidentally left open which is helpful.

Stewartf
Stewartf

Thanks

Sharp
Sharp A.Sharp

Hi Stewart,

Sharp continually strive to improve and enhance our products based on the feedback from our customers. Please note this model is no longer within our current range. You may wish to look into our SJXE624FSL, which is our current 624L french door model in stylish high gloss steel. This product has improved inverter functionality as it features our J-Tech Inverter technology for improved energy efficiency and quieter operation.

Kind regards,
Sharp Australia

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