Sheen Group

Sheen Group

 Verifiedsheengroup.com.au
Sheen Group
4.4

224 reviews

PositivevsNegative
85% · 19033 · 15%

Reviews

224 reviews
224 reviews
Daryl D.
Daryl D.Greater Melbourne (Outer), VIC
 

Sheen Panels Tullamarine - Excellent service again

Needed the services of Sheen Panels Tullamarine again (unfortunately), but the silver lining was the excellent service and professional work (as always). The car looks like new. Most highly recommended. Show reply
salam
salamGreater Melbourne (Inner), VIC
 

Highly recommend

JO from Sheen did a amazing job on fixing my Nissan x-trail. Not only did my car come back in perfect condition, but they also made my life so much easier by picking up and dropping off my car.
Sheen was very professional with messaging me with the progress of my car.
David
DavidGreater Melbourne (Outer), VIC
 

Great service friendly helpful

Great service customer help friendly I recommend them to anyone and I keep going back to them for more work to be done in my car good on price 100% Show reply
Yank
YankGreater Melbourne (Inner), VIC3 posts
 

Very helpful

Took my vehicle into the South Melbourne branch after backing into an immoveable object. Rear bumper was knocked out of shape. They took a look and told me it was nothing major. With a quick bang on the bumper, it was knocked back in place (the plastic wrap had popped out). The attendant give it a wipe down to remove the scratches and sent me on my way, neo charge.

Will use them in the future if the need arises. Show reply

Asaad
AsaadGreater Melbourne (Inner), VIC
 
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Mitch
MitchGreater Melbourne (Outer), VIC
 

Top Job

The Dandy Team including Aandi Lawyers were outstanding and were dedicated to the end in getting the right result for me
End job- great panel work - great detail in and outside nothing seemed too much troubleAbsolutely recommend to anyone and should I need again will not hesitate Show reply
MFG
MFG3 posts
 

Avoid at all costs

Before you use this panel group I would think twice . Make sure you get everything that they say they are going to do in writing . Avoid Croydon branch at all costs , all you will get is dramas if yours anything that seems not quite right . Don’t complain to head office as most of the comments they leave , they want taken out of the public forum . Head offices customer service is as bad if not worse then the actual shop. Because I questioned certain things they punish you but demanding back their so called courtesy car
AVOID AVOID
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MFG
MFG3 posts
 

Avoid at costs

Promise promises promises , if you are intending to get your car repaired at croydon branch, make sure you get everything in writing . Promise the world and fail to deliver . Just because I decided to question certain things . And ask for a complaint process to be investigated, they punish you the customer “ by demanding their loan car back . Also forgot about sheen as a whole in regards to their customers service department at head offfice. Always side on the franchise side
Ted
Ted31 posts
 

Looks new

I couldn’t have been happier with the repair job Sheen applied to my cars more than once. My car came back looking brand new. The professionalism shown at sheen is like no other. Highly recommend! Show reply
Max W.
Max W.Greater Melbourne (Inner), VIC
 

Excellent job from Sheen

Chris & the team from Sheen Tooronga provided excellent service & skills in the repair of my car. The finish & workmanship was top quality. The friendly service & communication was first class. The car was sparkling clean inside & out at pickup. I cannot thank you all enough for your efforts. Well done.
Max Show reply
Beverley
BeverleyGreater Melbourne (Outer), VIC
 

Excellent work

Have had my toyoto corolla repaired by Sheen panels at Reservoir, Both Travis and Michael were most helpful, the repairs have made my car look new again. I am very pleased with the result. Show reply
Gill K.
Gill K.Greater Melbourne (Inner), VIC
 

Efficient friendly service

Chris at Sheen Malvern was friendly and caring keeping me in the loop while I was waiting for my car to be assessed and fixed. He communicated with me through the process, I didn't have to chase him! Thank you! Show reply
Cheryl
CherylGreater Melbourne (Outer), VIC2 posts
 

Totally unaccaptable

My husband and I had our Toyota Yaris at Sheen about 12 months ago. It needed painting of roughly half the car and the bumper bar to be fixed. The painting was in a word shocking. It started to peel roughly 6 months after initial work was done. When we approached the company they were willing to fix it but charge us another $800. This is not good service and not good practice. In addition the car took nearly 1 month to get back to us. Not good enough just not good enough
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Marcus E.
Marcus E.
 

Great repairs Tullamarine

Met with Richie for the 3rd time, as usual service and quality of workmanship was outstanding, highly recommended. Car was presented as brand new condition finishings were highly professionally preformed. Show reply
Gloria
Gloria2 posts
 

Sheen Tullamarine

Absolutely fabulous service. The staff went way beyond my expectations to make me feel comfortable and to repair my car. I had just had skincancer surgery and they were incredibly kind and supportive. Five star all the way Show 2 replies
Stan
Stan
 

Excellent work Sheen Tullamarine

Friendly staff and good quality work and on time Highly recommend boys are very Friendly Which was very helpful in the process made the process smooth and easy Will definitely come back Show reply
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C White
C WhiteGreater Melbourne (Inner), VIC
 
Pissed
Pissed
 

Promised lots delivered nothing

Big deal over nudge bar but fitted grungy number plate covers and glued camera on rather than get new bracket, just so disappointing after promising so much. Maybe you consider
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Robyn
RobynGreater Melbourne (Metropolitan), VIC
 

Thankyou Rob Scott

A big thankyou to Rob Scott, south Melbourne for touching up the scratches on the drivers door after we lent the car to our youngest daughter. He spoke with his painter who promptly came out with the matching colour and when I asked him how much he said all good!!! That is service with a smile! Would highly recommend and will be back if the car needs further work Show reply
J Cole
J Cole
 

Amazing Job - Tullamarine!

Ritchie at Tullamarine was great, he provided me with full details of works that needed to be done and made sure I understood the process and what was going to happen, The car came back better then before the accident, the team at Tullamarine did an amazing job on the repair work and gave the car a great clean inside and out. Very highly recommended. Appreciate the great job that was done! Show reply
Kimberley C.
Kimberley C.3 posts
 

Car repair

My car was fixed beautful and Richie from sheen panel Tullmarine.helped me with claim! So it took all the hassle from me, I would always use there services and tell friends about them too
deanvickie
deanvickieGreater Melbourne (Metropolitan), VIC2 posts
 

Not very happy with the service at Malvern East Sheen

My wife was told the car can be fixed in 2-3 days. On the day bring the car to fix she was told will take a week to fix small damage. As I called up just a few days before picking up and I was told it would take another week !!!! For a small damage , it took 2 weeks to fix !!!! If I delivered my car and I was told taking 1 week to fix then I would not leave my car there. It was a mistake that my wife made .... Personally, not recommended as not very reliable
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Hi Dean - we are sorry to hear about your experience with Malvern and want to ensure we fully understand your disappointment. Please call James at Head Office on 94271666 to discuss. Thank you - James

Luke A
Luke AGreater Melbourne (Outer), VIC
 

Phenomenal!

Rod at Campberfield was phenomenal! Not only does my car look like new, they went above and beyond with the little things such as polishing my old headlight so it looked like the new one. Highly recommended. Show reply
Tuan Lam
Tuan LamVictoria
 

Do not come here unless you got nowhere to go

It was nice and quick taking your car and then Poor customer services, poor communication they never let you known what happens unless you call them and find out yourself.
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Kevin
KevinGreater Melbourne (Metropolitan), VIC2 posts
  Fair Incentive

Not happy customer seevice

Been accident not at fault, came to see Mark but been 3 weeks haven’t heard anything from him.i had to go different panel shop, i tried to call up but they said just wait .
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Liz T
Liz TAU3 posts
 

Great job Fab at Eltham

The team at Eltham have always gone above and beyond to make a bad situation good. Fab recently sorted out a situation at their own expense just to keep me happy. Can't thank them enough Liz Show reply
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Jill Dawkins
Jill Dawkins
 

Wonderful Service

I’ve just received excellent service from Sheen Panel Services Burwood Rd Hawthorn.Without exception all staff I dealt with were professional helpful and polite .The repair was done to a very high standard and I could not be happier Thank you. Show reply
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Natalia B.
Natalia B.Greater Melbourne (Outer), VIC3 posts
 

Body of Car looks like new

Car looks like what it did when i bought it almost 3 yrs ago. Was worried as my last experience with having panel beating work done was satisfactory..peop could see what panels were repaired but not this time. Im so glad I choose Sheen Croydon with my fav car Show reply
Chazunguza
ChazunguzaGreater Melbourne (Outer), VIC2 posts
 

Excellent Customer Service

Besides A1 customer service and a courtesy car, the team at Sheen Panel Service Reservoir did an exceptional job on my Corolla.I will definitely recommend you to my friends and relatives. Guys thanks for a job well done. Show reply
Kevin O
Kevin OGreater Melbourne (Inner), VIC
 

Some real personal service

I dealt with a couple of people at the Malvern office and each one was terrific to deal with. Chris is a real gentleman and offered lots of advice and tips about maintaining aspects of the car. He was so generous and helpful to me it left me quite taken aback. He was first class and definitely went the extra mile. Couldn't recommend the team at Malvern highly enough. Show reply
John Rigby
John Rigby
 

Sorted

After an inconvenient run-around with another would be repairer Ritchie and Team Sheen Tullamarine came to the rescue. Top job and courtesy car without hassle. Very highly recommended for the best service and workmanship.
Chris
ChrisGreater Melbourne (Outer), VIC
 

Excellent Service

Excellent Service-Sheen Panels Croydon 19th Feb 2019 by Chris M The next day after my accident I was given a loan car which I really appreciated !! I loved the fact that only genuine parts for my car were used !!!! When I picked up my car ,it looked like new,as if it had been detailed. I’m absolutely thrilled,so happy. Thankyou Steve and Ron and all your wonderful staff .You have all been my angels ,so caring and supportive . I will recommend you highly to everyone.
Pam.R.
Pam.R.Greater Melbourne (Outer), VIC5 posts
 

Great Job Great Service

After 2 accidents close to each other I took my car to Sheens Croydon. They were great, job was well done, communication was excellent, car had been cleaned when I collected it, I was very happy. I really appreciated the loan car. I would recommend this panel company.
Jen
Jen
 

Sheen Panels Tullamarine- Excellent Service!

My car was rear ended and I originally went with my insurer’s repair shop. However, the job was done poorly so I looked to Sheen Panels Tullamarine to get it done properly. Richie sorted me out properly, doing a great job with the colour match and repairing my rear bumper. He also handled all the insurance claims so everything was smooth sailing!
I would recommend Sheen Panels Tullamarine to anyone and everyone, due to the impeccable service, meticulous workmanship and friendly staff. The bag of goodies that you get along with your repaired car is also a bonus!
Thanks again for making my car brand new! Show reply
Blake R.
Blake R.Greater Melbourne (Metropolitan), VIC3 posts
 
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louiz
louizAU8 posts
 

Excellent works and services

Dealt with Graeme Cuthbert, which is part of Sheen group I believe, in Box Hill twice before. Very happy both time, both with the works and services.

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Jo .H
Jo .H2 posts
 

Perfect service

I cannot speak highly enough to commend Sheen service. Wonderful customer service, staff could not have been more helpful, car repaired in the time I required, perfect workmanship on replaced car door, car beautifully repaired, cleaned and shining brightly! Thank you so much Zane and staff for an excellent outcome ....

A silver lining in a very dark, beginning cloud of my car being damaged by a non identified driver. I could not be happier!

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Sabina
Sabina
 

Very bad service

I went to reservoir Sheen as I heard they good company asking for quote for my damaged car

The manager there took my details and said it takes 2 days . But it’s been 12 days now and still waiting. Every time I call they said tomorrow but never happened. Very bad company wouldn’t recommend it to anyone

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Hi Sabina - thank you for taking our call last week and resolving this issue. Please continue to chat to Tony to ensure your repairs run smoothly. Thanks, James

Andrea
AndreaMelbourne2 posts
  Verified

Sheen Panel Tullamarine

Just wanted to give a shout out to Chris at Tullamarine for his thoroughly courteous and efficient service. He fully explained the process and options open to me and followed through in a timely manner, Very professional!

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Kesh Parvat
Kesh ParvatTullamarine
 

Sheen Panel TULLAMARINE - Best among the Best 10/10

I cannot be more Thankful to Richard (Or as people lovingly call him Ritchie) for the amount of professionalism and care he had in repairing my 3 Yr old Toyota Camry which was hit from behind by an impatient Tradie. Ritchie speaks customers language. He was very courteous in keeping me up to date with the repairs and dealt with the insurance company himself. I was given a equivalent loan car for the whole time which didn't affect my routine. I was very happy with the Repair and Body work on my car as it looks brand new. it was cleaned inside out before returning. I recommend Sheen Tullamarine any day as they are best in the business and give you the service you deserve. Thanks Ritchie for making my repair experience pleasant.

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