The ordering process was so easy, and delivery was great. But products were disappointing. Im so frustrated, this has never happened to me before, i cant get through to customer service to see if I can get refunded.

Very happy with this purchase. I ordered 14 products from shein and they were all amazing quality. It came about a week earlier than if was meant to. Be careful on sizing. For some products, i wish I had gone down a size as I am an 8 but needed a 6.

I had ordered with them. Some of items were really poor quality so I did create return. I had printed label , send from chosen parcel point . It’s been few days and I haven’t heard from Shien..”
No money back, no email that they received my parcel. I was trying to contact them on chat and I had email them. Still not respond.
Poor service . With Asos, U got my money back, just after I dropped my parcel to post office.

I’m pretty disappointed with my order I spent over $300 and got over 20 items which is very cheap. But a lot of the garments are made out of those static thin silky materials. I will never purchase anything from this company again.

Had to return items due to wrong sizing however never received my refund nor was I ever contacted apart from to acknowledge the receipt of my returns. Very disappointed indeed.

I purchased several outfits from shein,

Which all arrived in a timely manner,

But EVERY SINGLE ITEM is such poor quality, Kinda like it’s been purchased from Wish.

But the packaging was amazing and high end. Which makes me even more angry, y’all need to set your priorities straight.

The shoe straps broke as soon l tried them on! Package arrived today and the strap broke within 10minutes, very disappointed. I asked for a refund on their website it states that l need to cover the shipping cost which isn’t fair, it was not my fault that the item is damaged so why l have to lose money to return it? It should be free returns for damaged items.I want to be compensated with the full refund and not have to pay to send the broken shoe back. There is no real customer service contact number or email, and there is no help section on their website for me to dispute this issue so im hoping writing on here will get through to Shein and will make other consumers think twice before shopping with Shein. This was my purchase with Shein

I returned two items and didn't even receive the full refund. One item was $42.95 and the refund was supposed to go to my SheIn wallet. I only received $29.56??????? why where is my full refund.

my other item was $26.95 and the refund was supposed to go to my PayPal, I only received $15 why??

I ordered this dress and unexpectedly it is exactly the same as shown in picture! I am satisfied! And this green is my favourite one..I love shopping with Shein! I feel like prices are really affordable

I Purchased 5 dresses from SHEIN. all of them are perfect and looks exactly same as shown on their app. Highly satisfied
Only negative thing is delivery.
Thank you SHEIN

When I first asked for a return the shein agent replied by asking for photo evidence that the item was larger than what was suggested on the size chart. However, after replying back that I wasn’t sure how to measure some areas of it, she sent me a return ID. I really appreciate how they were able to work around the issue.

Never used this shein website and probably won't again, I had to wait one month for the pants I ordered. On try to contact Shein on there customer service website no one replied. On contacting the Fastway couriers service who deliver the parcel had to keep ringing them to get someone to locate my parcel. A lot of work to do to find your parcel would not recommend this company or the Fastway couriers they use, as when I finally got my parcel they threw it on my wet lawn I was not told the day they were delivering it from Fastway as I was promised poor service all round. Do not recommend this place beware.

Great range of clothes but all shirts bought are see-through. I wore my corduroy skirt first time today and it split from behind, just lucky it happened when I arrived home (was not even a tight fit, if that’s what some of y’all are thinking). Still what you pay is what you get I guess

Website is easy to use. Good variety of products including larger sizing. Good prices and reasonable shipping. Afterpay is offered which is a bonus! Size charts are provided for 'regular' sizing and for the 'curvey' range! The curvey range are more generous in sizing (0XL being an 18AU).

Terrible material, horrible customer service. It is truly Chinese company, no honour refund policy. A great Cheater. I ordered online, did not receive good products, returned immediately but never got refund.

I bought 10 tops at the Black Friday Sale - The first time I have bought from Shein. None were wearable. They were made of cheap nylon material, some see-through. The designs were fine but the cut poor. They looked like they had been made in a sweat shop in a third World country. Granted they were cheap but they looked worse than cheap. Wasn't worth sending them back - gave them to the Salvos and was embaressed doing that. Would never buy again.

Both my daughter and i were extremely apprehensive to order with so many harsh reviews but i have to be honest we were very happy. My two items arrived within 8 days they were two jumpsuits which were nice quality but thes style for both were quite blousey on top and didnt suit me. At the time of writing this review they have been returned and i was able to track this and waiting for refund. My daughter bought 3 items one a particularly stunning dress for $20!!!! which she wore to a wedding last week and got countless compliments. We will definitely order again.

After reading the reviews on-line and after I had placed my order, I was really nervous.
I ordered 4 dresses just last week and everything arrived today!
Okay, so, some of the fabrics aren't amazing and the workmanship not great, BUT for the prices paid I am really satisfied with my products and will be able to wear everything well.
The brand seems pretty true to size as I ordered a couple of mediums rather than small as I thought they might be too small but I probably could have gotten away with my normal size - small.
All items were exactly as advertised and I have found the whole experience much, much more pleasurable than many of the reviews led me to believe I would.
I am a young at heart 62 year old woman living in Western Australia.

I bought three items and all three did not look as advertised. They were also the incorrect size and made of bad quality. I advise against shopping with them and I will not be in the future. They also make you pay to return items even if the issue was not your fault.