Reviewer Photos & Videos
Difficult to return items, takes way too long to arrive compare with similar website like Asos, iconic
It is very difficult to navigate the website for return and refunds. unclear instructions and also have to wait for a period of time for the return label to be generated. no phone number to call. no chat to engage simple response. I am happy with half of my purchase however the other half are not accurate. Will not shop with them again as cost doesn't not justify the time spend chasing orders.
waste of time SMH
Found the pricing more than reasonable but was very disappointed when the products arrived.
The sizing was way off with skirts all being way to big, material cheap, thin and don't look like photos.
They all also fit awkwardly with sips making weird dents and no consideration of a waist.
The bikini was too small even though I followed size charts. I'm size 10-12 ordered L and XL... a large ( including measurements) is a not what they said it would be, instead it should be a generous size 6-8
Do not shop here unless you want to shop at a place that sizes incorrectly or provides noticeably cheap and unflattering clothing.
Their business model based on fraud.
-Terrible quality (forget the item's photo online - nothing to do with the reality)
-missing items from the parcel
- wrong size
- they don't have consumer service. You won't have back your money!
DON'T BUY ANYTHING FROM THEM!
Ordered 3 items, all poor quality and not as described, 1 I may wear around the house. Tried to return and contact customer service, site goes around in circles, so I was very disappointed.
Poor Quality, Super Super big size
Not happy with my product. First time buying online from Shein and I wasted 60$
Now trying to return but It is harder than I thought
Definitely not recommend to anyone
came late, destroyed and horrible! Material was crap quality and so atrocious! I wasted 100 dollars on some crap! Never buy there stuff ever it’s 1000% not worth it and so BAD!
AVOID AVOID AVOID!!!!
Terrible quality of product.
Returns system that simply won’t work.
Appalling customer service, who won’t provide any help.
Please, DO NOT use this company.
I may as well have just thrown $60 in the bin.
Today I recieved my package for my daughter. I was so disappointed with the quality tops. Washed out clothing that looked like it was washed a million times.
If it was for me, I would through everything out into the garbage. But because it's my daughters I will leave it.
Now I still need to buy nice looking clothes for her
The reason why it wasn't delivered
Shein use Fastway couriers and not Australia Post. Fastway couriers are so bad. They don't leave a calling card and their drop off point is a chemist (Waverley) in Bronte miles away from where I live. The chemist sent a text advising they had my parcel and Fastway record this as being delivered. Shein has no knowledge of this and keep saying its been delivered. Shein need to change their courier to Australia Post!
I Purchased t-shirts in January that was the wrong size and returned them for a smaller size and thats when the nightmare began. Shein said the items had been delivered but I never received them. I'm now waiting on my refund confirmation that's been over a month.
No real customer service
I want to chat with a real person as I need to change the size of the returned items. Is there anyone who can help me? I’m not happy with the measurements provided as they’re not accurate. The material is not good as well. I’m in Australia and I want a phone number to call. Thanks
Do not order from these guys
I have been waiting over 4 months for the items I have purchased. They have sent me incorrect items twice and refused to send me my items until I returned the wrong package they sent! Eventually they sent me two out of 4 of my original items but in the wrong size and I had to drive an hour to the depot of their chosen delivery company to pick up the wrong items! The customer service is a joke. I’m now considering this theft and I will be contacting the police re: theft and fraud!
Do not purchase from this company! The stress is not worth it!
Refund incorrect amount. Stop stealing my money Shein
I purchased x2 pants. They were so big even though i followed the size chart. I sent it back at my expense and received a SHORT REFUND, now i dont have any products but still have a outstanding balance. How rudeis this shein?
Attached is evidence of my purchase and amounts, evidence of refund which is incorrect and short. So i now owe $9 on afterpay for nothing. No items. No product.
How can you do this to customers?
Look how many times ive vented and voiced myself. Its like they've targeted me and every single purchase is a mission and so pai...
I returned 2 dresses due to being too big and poor quality in November 2019 still waiting for the refund. Have sent numerous messages with a screenshot stating my refund was being processed on December 4th and have had the same generic response.
Terrible Experience with the product - Very good after sales support
I made first purchase recently online with Shien Australia and was very disappointed. The quality was very poor and size was terrible.The products are over priced and not up to Australian standards, however, the after sales support is very good. When I raised my complaint, SHEIN's representatives took the matter with professionalism and arranged the return process and finally I got the refund back to my account.
- Verified customer
Terrible Company Cant provide Tracking number ...
Processed the order thru Afterpay last Dec 7 but until now Im still waiting for it and they cant provide a tracking number .. this is my first and the last transaction with SHEIN ...
Yeah avoid this shop. They won't do returns.
They say they do returns but their exclusion list is so long that almost anything you buy you can't return. Also their website is not fully complete. Things missing from it. These companies pop up, smash the market then leave and rebrand to do it again and again.
Dont waste your money
Terrible quality everything misshaped looks nothing like the online photos, I was supposed to get a free gift that didnt arrive with the order. I Wont buy from here again.
Awful products and refund process slow and not transparent
Popped in to purchases through a facebook ads and was surprised at how cheap the clothes are. However, the delivery timeframe was ridiculous. Sizes were inconsistent, dresses are see through and made with thin material. Does not look the same as photos. The refund process is even more ridiculous, took ages after you sent back the items. Never order from you again.
Questions & Answers
I have just received this email an hour ago and I am in Perth
It is a pity that your order GSHMBX008000C8R tracking number 33564881453 delivery has attempted failure.The main reason is due to insufficient address/phone number/no one at home when delivery etc.Please kindly contact your local carrier to get the parcel soon in case it return to sender. We are always at your service if you need any help.
Please follow the local carrier notice if you have received it in advance.
Please ignore this message if you have got the parcel already.
SHEIN Customer Service
My question is where can I pick up my oder?
Check SHEIN website go to your order and click on "TRACK". There'll be a tracking number like: Tracking NO. 33XHABCDE123499885083A <- This is normally AUSPOST. You can copy that number at the auspost website.. https://auspost.com.au/mypost/track/#/search. Then call AUSPOST to update your details.
Courier is TOLL If the tracking number looks like this TOLL Tracking NO. 57890123456879. Go to https://www.tollgroup.com/toll-tracking to check your parcel details. Then contact TOLL customer service to update your details.
I received my package from HK is Ok to wear now. Dued to the covid19 just curious
According to the tracking details, SHEIN has a cleaning and disinfection stage "Order Placed - Package disinfection and processing completed, awaiting shipping." before sending your package to your doorstep. Your package would take days before you receive it so there's only a few hours/days period the virus would survive on the plastic or package.
If you are still hesitant, you can disinfect the package and clothes and wait for a week before wearing them.
I normally disinfect the clothes before wearing them once I receive the package.
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$45.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Clothing Type||Children, Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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