It is very difficult to navigate the website for return and refunds. unclear instructions and also have to wait for a period of time for the return label to be generated. no phone number to call. no chat to engage simple response. I am happy with half of my purchase however the other half are not accurate. Will not shop with them again as cost doesn't not justify the time spend chasing orders.

Purchase 4 maternity items, size S, and only 1 is wearable. Material and design very poor. Don't waste your money.

Found the pricing more than reasonable but was very disappointed when the products arrived.

The sizing was way off with skirts all being way to big, material cheap, thin and don't look like photos.
They all also fit awkwardly with sips making weird dents and no consideration of a waist.
The bikini was too small even though I followed size charts. I'm size 10-12 ordered L and XL... a large ( including measurements) is a not what they said it would be, instead it should be a generous size 6-8

Do not shop here unless you want to shop at a place that sizes incorrectly or provides noticeably cheap and unflattering clothing.

Their business model based on fraud.
-Terrible quality (forget the item's photo online - nothing to do with the reality)
-missing items from the parcel
- wrong size
- they don't have consumer service. You won't have back your money!

DON'T BUY ANYTHING FROM THEM!

Ordered 3 items, all poor quality and not as described, 1 I may wear around the house. Tried to return and contact customer service, site goes around in circles, so I was very disappointed.

Not happy with my product. First time buying online from Shein and I wasted 60$
Now trying to return but It is harder than I thought
Definitely not recommend to anyone

came late, destroyed and horrible! Material was crap quality and so atrocious! I wasted 100 dollars on some crap! Never buy there stuff ever it’s 1000% not worth it and so BAD!

this was a terrible purchase, the jeans i bought were 2 sizes to big and the quality of the products is unbelievably bad. 100 dollars that i won’t get back DON’T RECOMMENDED

Terrible quality of product.
Returns system that simply won’t work.
Appalling customer service, who won’t provide any help.
Please, DO NOT use this company.
I may as well have just thrown $60 in the bin.

Today I recieved my package for my daughter. I was so disappointed with the quality tops. Washed out clothing that looked like it was washed a million times.
If it was for me, I would through everything out into the garbage. But because it's my daughters I will leave it.
Now I still need to buy nice looking clothes for her

Shein use Fastway couriers and not Australia Post. Fastway couriers are so bad. They don't leave a calling card and their drop off point is a chemist (Waverley) in Bronte miles away from where I live. The chemist sent a text advising they had my parcel and Fastway record this as being delivered. Shein has no knowledge of this and keep saying its been delivered. Shein need to change their courier to Australia Post!
I Purchased t-shirts in January that was the wrong size and returned them for a smaller size and thats when the nightmare began. Shein said the items had been delivered but I never received them. I'm now waiting on my refund confirmation that's been over a month.

I want to chat with a real person as I need to change the size of the returned items. Is there anyone who can help me? I’m not happy with the measurements provided as they’re not accurate. The material is not good as well. I’m in Australia and I want a phone number to call. Thanks

I have been waiting over 4 months for the items I have purchased. They have sent me incorrect items twice and refused to send me my items until I returned the wrong package they sent! Eventually they sent me two out of 4 of my original items but in the wrong size and I had to drive an hour to the depot of their chosen delivery company to pick up the wrong items! The customer service is a joke. I’m now considering this theft and I will be contacting the police re: theft and fraud!
Do not purchase from this company! The stress is not worth it!

I returned 2 dresses due to being too big and poor quality in November 2019 still waiting for the refund. Have sent numerous messages with a screenshot stating my refund was being processed on December 4th and have had the same generic response.

Hi,

I made first purchase recently online with Shien Australia and was very disappointed. The quality was very poor and size was terrible.The products are over priced and not up to Australian standards, however, the after sales support is very good. When I raised my complaint, SHEIN's representatives took the matter with professionalism and arranged the return process and finally I got the refund back to my account.

Zay

Processed the order thru Afterpay last Dec 7 but until now Im still waiting for it and they cant provide a tracking number .. this is my first and the last transaction with SHEIN ...

They say they do returns but their exclusion list is so long that almost anything you buy you can't return. Also their website is not fully complete. Things missing from it. These companies pop up, smash the market then leave and rebrand to do it again and again.

Terrible quality everything misshaped looks nothing like the online photos, I was supposed to get a free gift that didnt arrive with the order. I Wont buy from here again.

Popped in to purchases through a facebook ads and was surprised at how cheap the clothes are. However, the delivery timeframe was ridiculous. Sizes were inconsistent, dresses are see through and made with thin material. Does not look the same as photos. The refund process is even more ridiculous, took ages after you sent back the items. Never order from you again.