Fast delivery, only takes around 2 weeks. Verity items of clothing, most of them are pretty good quality with reasonable price. Can easily find what I am looking for. Good overall.

I have tried to return some dresses but that almost impossible. There is no customer service available to advise how I can do this. The 4 dresses I bought is so see through you might as well walk naked. Honestly poor quality.
I will not shop here again if it is going to be this hard to return items.

Recently I have bought an activewear leggings from Shein. Most of their products have quiet nice look and I trusted the reviews that have been provided on the product and bought this legging. The first time I put it on, it got ripped off due to very poor fabric quality. It was perfectly fit on me but the fabric they used is outworn because it didn't even tear from its seam but the actual fabric was ripped off. Additionally their customer service is not good at all as it is not easy to contact them when you face this kind of issue. Now I have to pay for product return postage to be eligible for a refund only for a product that had a terrible fabric quality. I should not have trusted the reviews and I won't shop from Shein anymore.

I returned 2 dresses nearly 5 weeks ago and still have not revieved my refund... shocking company, do not waste your money, delivery also takes forever... no customer service line so no one to speak to

It's been a month already. They authorised the refund, received the returned good but refuse to refund the money to my PayPal account as originally agreed. I will never buy from them again. Do not recommend.

I ordered a number of things (tops, dresses and skirts). My order arrived promptly as expected and I was kept informed of the delivery status. Some of the clothes didn't fit or weren't as I expected, however this is the nature of online shopping (this was no different to any other company I've shopped with, its the chance you take when online shopping). I kept four items and I'm happy with the quality and fit of these items. I contacted Shein to arrange a return and they were extremely helpful throughout the entire process. I received my refund promptly. I'm extremely happy with my Shein experience and will definitely shop with them again.

((EDIT: good outcome, customer service prompt to solve the problem. However website still needs to be fixed to make returns easier. Good outcome in the end though. ))

Clothes arent bad at all but the returns process? IMPOSSIBLE. None of the links work to submit a ticket, I cant contact them in any way shape or form so this is what Ive had to resort to. Im hoping someone from shein replies to this so I can return my unwanted items. Im so frustrated by their website and their lack of (non existent) customer service. My order number is YYZ82370.

For the last 9 days I have been attempting to have the return process information sent to me for a produce that doesn't fit properly.
I have provided all the information asked - Order number, email address, mobile number, copies of emails - and l still do not have the appropriate information on how l return an item.
The process is unnecessarily difficult and very frustrating.
I would not recommend purchasing from Shein given how terrible the return process is and how poor the customer service is.
Danielle

This company is a SCAM do not buy for them. I was promised a refund for something I spent $80 to return all the way to America, 3 months ago and still no reply. STAY AWAY

I ordered 2 items that never arrived thanks to customs. Shein gave me a full refund. I was able to wear a friends costume wich she ordered from Shein. I loved the long line lace gown it looked amazing with a matching white two piece underneath. I want to re order what I didn't get but how will I know if customs will hold it again.