Reviewer Photos & Videos
WORSE CUSTOMER SERVICE TEAm
I had ordered twice from shein and was very satisfied with their service but on my third order i was shocked i did not got my 2 items which were not so expensive but i have paid price for those product.
I contacted in facebook page shein australia and they were very polite in replying as they said me to wait for a week and they will get back to me. After 8th day i did not got any response and i messaged them and they replied me saying they checked the video and all the items were included in packaging.
I am shocked what are they trying to say that i am lying them for the product i didnot received which is paid.
Unethical and unsocial attitude.
Shame on you people.
cheap thin fabric, doesnt look like product photos
i bought several items from the store. they arrived today and are terrible quality. the fabric is cheap polyester and feels like costume material. a dress i bought is too sheer and scratchy to even wear, it was so pretty on the website but in person it looks like a child’s princess costume. the only thing of good quality is a resell from the brand Simplee. just dont buy from this store. when even the 5 star reviews say their products are hit-and-miss, you know its bad
- Verified customer
Poor Quality, Refund Time Takes Years!
I never checked this product review but now I know the truth.
1. It is true, the fabric of their dress is so thin and the quality is not really good at all
2. Do not be fooled by their coupons, advertising, flashy website, free delivery and coupons = it is now what you expect it to be, they are so good at presenting their product enough to have even fool me
3. Lastly, refund is too slow, I brought my item in the parcel point on 24th of November and after checking today, it is still in transit.
4. I asked where is this warehouse, based on the r...
Quality of dresses is poor!!
I have tried to return some dresses but that almost impossible. There is no customer service available to advise how I can do this. The 4 dresses I bought is so see through you might as well walk naked. Honestly poor quality.
I will not shop here again if it is going to be this hard to return items.
Zero Customer Service
Purchased clothes from these guys quite often lickily never needed to return anything until now and they have shown their true colours! The strap was broken I emailed 2 different places. Messaged them on Facebook all totally ignored. They have lost a customer.
Very poor fabric quality
Recently I have bought an activewear leggings from Shein. Most of their products have quiet nice look and I trusted the reviews that have been provided on the product and bought this legging. The first time I put it on, it got ripped off due to very poor fabric quality. It was perfectly fit on me but the fabric they used is outworn because it didn't even tear from its seam but the actual fabric was ripped off. Additionally their customer service is not good at all as it is not easy to contact them when you face this kind of issue. Now I have to pay for product return postage to be eligible for a refund only for a product that had a terrible fabric quality. I should not have trusted the reviews and I won't shop from Shein anymore.
The products look very elegant and nice on the website and app, however, when you receive the postage - it’s highly evident that the material utilised is cheap. I honestly felt as though I was wearing a rag. I do understand the prices are cheap so i shouldn’t have expected much but the material was awful. I paid around $14 AUS for shipping in total with $1.40AUD for shipping guarantee. I thought to myself, does that mean for the $13.00 standard shipping it’s not guaranteed to come here? Anyway, i wanted a refund but the policy stated that they ...will deduct a flat rate of $6.95AUD and that was fine but when i posted it to return i had to pay an extra $20 to ship it back for a refund. The shipping and the shipping guarantee isn’t included in the refund so overall I had to pay around $40 for shipping it to here and from here (which was more expensive than the clothes i bought). However, the shipping did come earlier than the expected time which i was very happy about. but overall I am really unhappy about my purchase and my experience with shein but i hope it’s better for you.
Terrible Terrible job. Unpleasant experience
I was not satisfied at all. The fact that i didnt get what i was shown is very poot job on keeping customer service high. Will bot recommend to a friend. The product was terrible. The strap broke on my first fitting and the hook for the strap came off too. The stitching of the waist line also started to come out.I am in two minds,either alter the dress or return the dress. Tough decision as my year 12 graduation is in a week. Unpleasant experience and will not use Shein again.
The reviewer stated that an incentive was offered for this review
Don't do it girls
One wash on 5 hoodies and destroyed. Everything sticks to them. Don't waste your money. No valve for money at all. Kmart has better. And cheaper. Won't be shopping with Yous again
Don't Waste Your Money
Don't waste your time on Shein. Their clothes are hit and miss and it's not as nice as pictured. 2 of my products stained the whole bathtub blue and brown and they are of the same type. Disgusting. It went straight in the bin. How sad that they both looked beautiful, too. Shein's products are PREGNANT with fake dye, especially the glittery tops and dresses. I didn't bother with the refund because it was not worth returning. Also they both went in the bin. NEVER buying from them again. Made in China. Rubbish. It has 2000 times the amount of formaldehyde than the legal amount in Australian made clothing.
Bad quality product-- Babydoll Dress SKU: swdress03200512618
I brought Swiss Dot Button Front Babydoll Dress SKU: swdress03200512618 . And its not like the picture . The inner layer is smaller than outer layer. and the down part of the dress twisted and can not wear at all. please make sure you are sending good products to customers . I was so disappointed about your product
Poor quality product
Extremely disappointed. Poor quality product, seams on pants came apart after 2 hours of wear. Night wear so no obvious strenuous wear or tear. Would not recommend buying from this company at all
I ordered my shein order on the 22nd of March and my sister ordered hers on the 29th. She received her this morning and she ordered 5 days after me! Where is my order? My shipping number is 555928769712
The reviewer stated that an incentive was offered for this review
Certainly unimpressive that's for sure
I brought a shirt, and after one wash, on a gentle cold cycle and top put in wash bag, the stencil lettering of the shirt had stuck together and began to peel.
Will I buy again, certainly not!!! Quality is extremely poor and as I attempted to apply for a refund on the shein refund page ( which by the way is practically impossible to find,- the webpage contains no information on how to apply the refund process, and I literally had to google it.) After spending my time up loading info and photos I was redirected to a page saying your request has been rejected!!!! Urggggggghhhhh!
This is very bad business SHIEN and BTW you have lost a customer from ME!!!
The clothes are really nice, if they show up!
I did my first order earlier in the year and it turned up within a week and the clothes were great. I was really happy so I did another order. For the past week the delivery has apparently been attempted to be delivered according to the Shein website however according to the dates and times I was home every time. This is frustrating, I have been waiting for a week for a parcel that obviously isnt coming and I have wasted my money. Stay away!!!
Shrunk after one wash!!??
I was super exited about the dress and it looked so cute. After just one wash (with no heat whatsoever) my dress turned into a short sleeved shirt??? Very bad quality
- Verified customer
False Advertising On Website- Terrible Customer Service- Still waiting for refund- Would not recommend!
The info stated on website for materials was incorrect for many of the items i purchased.
For example socks saying 100% cotton have arrived full of synthetics. A top I purchased due to it being cotton and it arrives and it's actually 100% polyester! I specifically wanted to buy these items due to natural fibres. Am getting the run around with a refund. First they say their policy is they don't refund socks and will only refund some of items. These are unopened packets and unworn and like I explained their website is misleading/false. Now they w...
dont get your refund for returns
I returned 2 dresses nearly 5 weeks ago and still have not revieved my refund... shocking company, do not waste your money, delivery also takes forever... no customer service line so no one to speak to
Quality of fabric is terrible
Wanted to give this company an opportunity as there have been mixed reviews.
Two dresses for $50. The quality of the fabric is really poor. I would recommend not purchasing from this company.
Questions & Answers
Hi , my parcel returned back to the sender
How will i get it back?
it does ask for your credit card details and im abt to pay 60 dollars, so pleaseee tell me if its a scam or not
Not a scam honestly I have bought all my maternity wear from here and I will buy all my clothes from here afterwards also I am happy with sizing and quality of clothes and I have spent roughly $350 on around 20+ items of clothes and their maternity jeans are no lie so comfortable and better than mu jeans West jeans for a quarter of the price. I was sketchy at first too so I get It.
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$45.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Clothing Type||Children, Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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