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SheIn Australia
Zhanna V.South East Queensland, QLD
- 2 reviews
- 1 like
- Verified customer
Desperate and disappointed.
Please see the updates under!
***
My first time with Shein was perfect. Nice and fast delivery, comfort size and good quality of items, no drama. But the second time is truly a disaster, I am trying to stay calm but it is impossibly since management doesn't pay any attention to obvious problems with the crappiest delivery company in the whole Australia. Ordered on February 25, the parcel was here on March 9, but at the moment when the delivery company in Australia got it to their hands, it became a horror story. No one trying to deliver my parc...Read more
5 comments
Hi. I answered them immediately and kindly asked them to leave the parcel in a local pickup point like they did previous time (Woody Point news, 4/58 King St, Woody Point QLD 4019) if they can't make ... Read more
it to my house for some reason. They didn't answering my phone calls or emails either. If you somehow could convey this to Toll, I would be happy. Because in the end of the day I still want my order to arrive. I am just running out of options.Alice L.SHEIN
Hi dear Zhanna, so for the concerns it caused you. In such condition, how about we issuing your full refund amount back as the compensation? Here we can see that parcel is still held up awaiting instr... Read more
uctions in Toll office. For some reason we also unable to request them to modify your address. Hope you would accept refunding. Thanks.Similar opinion? Write a review on ProductReview.com.au!
Sheree C.Darling Downs, QLD
- 7 reviews
- 1 like
Decently pleased with my purchase.
I bought a few items from Shein online store. Delivery was very extremely fast and prompt considering it was shipped from overseas. One thing that I was not pleased with was the quality of the Cami top and tights. Yes I did only pay $18 for those but the quality and finishings should be worth $18. You can get a nice pair of crop top and leggings from target for less than $18. Overall I am pleased with my purchase. Definitely read the item description before you purchase items from Shein.
4 comments
Alice L.SHEIN
Hello, dear Sheree C.
I'm sorry to hear that our products' quality failed your expectation, and we would be glad to assist you if there is a need to return them.
Firstly could you please send us your... Read more
Alice L.SHEIN
Hello, Hope you are doing great. I was wondering if you got a chance to review my previous message. Please suggest if there is any update for us.
Hi alice my order number is GSHM560090000GM. Only just found the notification for this in my spam.
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Mana FQueensland
You Get What You Pay For
Delivery was ultra fast! One week of waiting time and my dresses were here. Quality of fabric s average. But what do you expect for 100% polyester. The fit is ok. I ordered a size bigger than what I normally wear and they fitted fine. No stretch in the fabric but it does say non stretch in the description so nothing to complain about there. All in all you get what you pay for.
2 comments
Alice L.SHEIN
Hello, Mana. Thanks for sharing your shopping experience. We will improve our item quality to provide better service. :)
Alice L.SHEIN
Hello, Hope you are doing great. I was wondering if you got a chance to review my previous message. Please suggest if there is any update for us.
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Find out how SheIn Australia compares to other Clothing Shops & Brands
Know better, choose better.
You get what you pay for.
Positive: I received my order of a few blouses for work. Order arrived quickly, sizes fit because I measured myself.
Negative: One of the tops shrank after a gentle cold machine wash.
BEWARE: Shein only publish positive reviews on their website (I'm thinking 4-5/5 star reviews). I wrote a neutral review one of the blouses and it wasn't published. My other positive reviews were.
2 comments
Alice L.SHEIN
Hello. Sorry for any inconvenience. Would you please provide us with the order number if there is any issue with our products? We'll offer a proper solution for you asap.
Alice L.SHEIN
Hello, Hope you are doing great. I was wondering if you got a chance to review my previous message. Please suggest if there is any update for us.
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EmiliaSydney, NSW
- 5 reviews
- 1 like
- Verified customer
It was OK for me.
What is good about this website is the ample variety of product and the prices. Of course paying such low prices one knows that materials and manufacturing will not be 100 percent, but I was pleasantly surprised. Also the process of my purchase was reasonably quick. So, not eveeybody has a horror story.
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AMOGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Where is my order?
I tracked my ordered items and it appeared that it was delivered to port melbourne which is not my address. Also appeared consignee not home but in fact I am here at the house the whole day of 31 OCT. How will I get my order?
7 comments
Alice L.SHEIN
Hello there, glad to help. Please send me your order number, we'll help you with it. Waiting for your reply.
HLB85492
Alice L.SHEIN
Dear, Our team has sent an email from Dispute@Shein.Com regarding your order. We hope to hear from you soon.
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Jessy N.Greater Melbourne (Metropolitan), VIC
Delivery
I ordered more than a week ago. I have paid but I haven't received any confirmation. I tried to track it but cant. My order no is CXP84733 and YAY84630. And I ordered 6 items.
1 comment
Alice L.SHEIN
Dear, Jessy. Our team has sent an email from Dispute@Shein.Com regarding your order. We hope to hear from you soon.
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MadeleineGreater Melbourne (Outer), VIC
- 4 reviews
- 4 likes
- Verified customer
Okay Quality - Research what you buy!
The online store was easy to navigate and filter with your criteria, with a huge range of styles and types of clothing.
The sizing however is hit and miss, two of the dresses fit me really well and the other is not really true to size. One of the buttons has also been sewed into the side of the dress making it bunch and not sit correctly.
4 comments
Alice L.SHEIN
Hello, Madeleine. Sorry for any inconvenience. Would you please provide us with the order number if there is any issue with our products? We'll offer a proper solution for you asap.
Alice L.SHEIN
Hello Madeleine, glad to help. Please send me your order number, we'll help you with it. Waiting for your reply.
Hi Alice,
Please see my order number as follows: ACC80502
Thanks
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I received part of Item only
I ordered 21st September and i received it today.I'm Happy with the Delivery period.Good Product if i receive complete thing .I didn't receive whole thing.Even though delivery time is ok and product is good i can't rely on Shien.
4 comments
Alice L.SHEIN
Hello, Kay. We will follow up this issue if you can provide me the order number. Thanks for your kind help.
Alice L.SHEIN
Hello. May I know if the issue has been solved now?
I solved it and already wore it.Thanks
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The reviewer stated that an incentive was offered for this review
Find out how SheIn Australia compares to other Clothing Shops & Brands
Know better, choose better.
Not the smoothest but okay
EDIT:*****I now have the package, it was delivered to a news and lottery shop that I've never had anything delivered to before, I only found out it was there because an employee there called me, it had been there a week.. No note was left and it was not at my local post office as they use a courier service so I would have had no way of knowing where it was. If you're going to order from shein definitely leave a phone number. In terms of quality the items are fine, I agree with reviews that say to read the descriptions of fabric and sizes carefu...Read more
lly and stick to cotton and rayon blend fabrics, I had the best luck with those, the one 100% polyester top I got was the one that mainly differed from the photos**** I ordered several items. After checking the tracking, the status of the ordered says 'delivered to alternate location- port Melbourne' but no card was left in the mail box. The tracking has said this for almost a week now. I contacted shein on facebook and was told to collect it from my local post office which is in reservoir, they do not have it. I hope I am not expected to collect it from port Melbourne, that's no where near my house and I would have no idea what address to go to. Order NO.BBC783401 comment
Alice L.SHEIN
Dear, thanks for your feedback. Our team has sent an email from Dispute@Shein.Com regarding your order. We hope to hear from you soon.
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AnonymousGreater Melbourne (Inner), VIC
Not too bad for the price
I got my goods..some colors too bright and some material a bit transparent but not too bad for the price.
The problem is they dont show you how long it will take to deliver.
2 comments
Alice L.SHEIN
Hello, there. We will follow up this issue if you can provide me the order number. Thanks for your kind help.
Alice L.SHEIN
Hello. So sorry to bother you. May I know if you received the parcel now?
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EmieGreater Melbourne (Metropolitan), VIC
Updates for my Order
I placed orders on 22nd and 23rd of Aug. My orders on 22nd had been processed and I received tracking number a day after. But, my ordered on the 23rd, haven't heard a thing even after a few emails asking for updates or order status, and its now 5 days pass.
Can someone from Shein tell me what happened with my order? Order #AAA75553. If you guys can't send it yet because you are waiting for more items for the order, I can live with that! It's just nice if you guys notified me or send me updates.
Thanks in advance.
Emie
2 comments
Alice L.SHEIN
Hello, Emie. We apologize for the inconvenience caused. Your order AAA75553 is confirmed on our side, but it takes 3-7 business days to prepare orders for shipping. We have urged our Logistics Departm... Read more
ent to prepare and ship it for you as early as possible. It can be shipped out within 2 days. Once it is shipped out, we will inform you via e-mail and you will find shipping details under “My Orders”.Thankyou kindly for the quick response.
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casey13Western District, VIC
- 14 reviews
- 13 likes
Disapointed my items didnt arrive
I ordered 2 items that never arrived thanks to customs. Shein gave me a full refund. I was able to wear a friends costume wich she ordered from Shein. I loved the long line lace gown it looked amazing with a matching white two piece underneath. I want to re order what I didn't get but how will I know if customs will hold it again.
5 comments
Alice L.SHEIN
Hello, we apologize for the inconvenience this time. Would you please provide us your order number to solve the issue better? Waiting for your feedback later.
Alice L.SHEIN
Hello, there. We will follow up this issue if you can provide me the order number. Thanks for your kind help.
Alice L.SHEIN
Hello, so sorry to bother you. May I know if you received your packages now? We will appreciate your feedback about the items you received. Look forward to hearing from you! Have a great day!
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Questions & Answers
Bina puriasked
Hi , my parcel returned back to the sender
How will i get it back?
1 answer
It was undeliverable if returned to sender so it might have been a mistake with the delivery address? I’d double check your receipt details and contact customer service or your delivery service. Haven’t had this happen to me so I’m not much help, sorry!
Mia M.asked
Are clothing sizes in au size?
No answers
Riyaasked
it does ask for your credit card details and im abt to pay 60 dollars, so pleaseee tell me if its a scam or not
1 answer
Not a scam honestly I have bought all my maternity wear from here and I will buy all my clothes from here afterwards also I am happy with sizing and quality of clothes and I have spent roughly $350 on around 20+ items of clothes and their maternity jeans are no lie so comfortable and better than mu jeans West jeans for a quarter of the price. I was sketchy at first too so I get It.
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $45.00 |
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | None |
Clothing Type | Children, Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Alice L.SHEIN
Hello. We apologize for the inconvenience caused. We have checked courier customer service emailed you on 3/18 to make new delivery arrangements, but hasn’t replied yet. Would you please contact Toll ... Read more
13 15 31 to arrange the delivery? Or we would like to refund you if the package cannot be delivered. The reply will be appreciated.