Reviewer Photos & Videos
Very fast service and products as described
Surprised by the efficiency of this service. I purchased multiple items and most were above expectations. I needed to return a couple of things and the return process could not have been easier. The prices are very low and I was very impressed with the quality of the items I selected. The running leggings are the best I have ever purchased and by far the cheapest.
Top was great for the price, but it was shorter than expected and a tiny bit see through. I got the biggest size, which was 11-12yrs and it fit well. if you are looking for something longer, try looking at the teens section.
Extremely happy with my purchases!
All items as pictured. Sized up to ensure perfect fit (usually medium & got large) & quality better than expected. Affordable fashion items. Tracking awesome. Quicker than expected!
- Verified customer
Quality swimwear at a great price!
Bought 3 sets of bikini swimwear for last summer and they are still in amazing condition this year around. Worn a number of times and still lots of life left in them. Vibrant colours, quality material and well packaged. Shipping took a little while, but worth the wait! Would buy from them again and keen to see if the same high quality continues across other product ranges.
refund never processed and no way to follow up
Claims to have a simple return system however my items were sent to Sydney 3 weeks ago
And no refund or contact. You cannot contact anyone in regards to this. Poor service
Sizing wrong sheer flimsy material
Bought 2 short play suits for over swim wear in Size XL and the waist is too close to the bust, not enough length. Would be ok but then crouch cuts into you. So not enough length. Made for extra short ppl as I’m 157cm.
Both sheer but the pink one is also flimsy but ok with swimwear I suppose.
Postage to and fro would be over $20 so I’ll keep them and give to some lucky charity.
Terrible customer service and shipping service.
The shipping time was much slower than promised. Customer service is terrible. "Store points" is offered for the delay, but they are only valid for a certain period of time. Thanks but no thanks. As if I would shop with you again. A refund of shipping fees would have been a fair outcome.
Disappointed refund services
I ordered clothes and unfortunately all are wrong sizing, i want to return them but “ My orders “information on their website isn’t showing up. I don’t know where to contact them now.
I received my items and had to return 4 items due to wrong sizing. I tracked the parcel and it had said it arrived at warehouse but when I went to my shein account to check the refund info they have deleted all the info and it now comes up with an error. I have tried contacting them but they have no customer service and don’t reply to the emails and I still haven’t been refunded. I have read that this has happened with other people as well. Avoid buying from this so called company.
They're fairly good
They're fairly good. Personally for me being 6'1 it's really hard to find clothes, I mean then everything is good ok but the pants are really short. Some of the sizing is off. I ordered a pair of shorts and they were supposed to be too big for me, they were to small.
Meh, kinda ok
The material was ok but apparently my order was canceled? I’m so confused, it was being shipped and my mum told me not to click on any links they provide as it could be a scam to steal our money. DISAPPOINTED
Whole order received with wrong items!
If i could give this company 0 stars i would. I have ordered 3 times with SHEIN and never received an order that was exactly what i asked for.
The first time my items arrived damaged. The second time they forgot to ship my items and when i asked about it 4 items were out of stock so I didnt get the whole order. This time - 3rd try - my WHOLE order was incorrect - not a single item i bought was delivered AND now all items are out of stock.
Seriously the WORST company!
- Verified customer
Clothes ill-fitting and online service times inaccurate
Just tried on a bunch of my new order and a lot of it was ill-fitting. Went online to try and chat to someone about returning it and it says offline, even though it's within the time period it says the chat service is available.
Ordered sth for my girlfriend, was smaller in size thus returned for a refund. Never received a refund even after they received the item on their end as the tracking was showing delivered.
I’m really happy with my products ordered
Although the post took a while (understandably due to covid), I was quite pleased with my items. Surprised with some of the quality of material. I bought mainly winter items and all were warm and thick. I will buy again. Thanks Shein!
No communication with customers
I do sometimes shopping with them.
It's not expensive company. Product are ok.
I do having problems with delivery.
They use Toll .
And it's a nightmare for me.
One of my orders was a divide in small groups and every time I need to travel to pick up my parcel.
I don't want that.
I was trying to contact Shein but I get automatic reply and Toll offer me to bring my parcel to work.
I don't like it.
I hate it....
Terrible cheap quality. Not worth the money.
I purchased a few things a coat, lingerie and sleepwear and when they arrived they looked and felt like a really cheap made, like they were hand/home sewn and just put together, (maybe they were!) that when you wear it, it will tear and fall to pieces. The materials used were cheap and nasty like the coat felt like it was made from cardboard. However, they look really good on the images. It's a complete waste of money. Lesson learned you can't expect cheap to be good quality. I wouldn't recommend buying here. I'd be donating to all St Viinnies.
Got the order in 2 weeks which was good, although didn't get any tracking information. Build quality is below average, looks very home made, very thin material. This was my first time buying from Shein, and most probably the last.
Questions & Answers
I have just received this email an hour ago and I am in Perth
It is a pity that your order GSHMBX008000C8R tracking number 33564881453 delivery has attempted failure.The main reason is due to insufficient address/phone number/no one at home when delivery etc.Please kindly contact your local carrier to get the parcel soon in case it return to sender. We are always at your service if you need any help.
Please follow the local carrier notice if you have received it in advance.
Please ignore this message if you have got the parcel already.
SHEIN Customer Service
My question is where can I pick up my oder?
Check SHEIN website go to your order and click on "TRACK". There'll be a tracking number like: Tracking NO. 33XHABCDE123499885083A <- This is normally AUSPOST. You can copy that number at the auspost website.. https://auspost.com.au/mypost/track/#/search. Then call AUSPOST to update your details.
Courier is TOLL If the tracking number looks like this TOLL Tracking NO. 57890123456879. Go to https://www.tollgroup.com/toll-tracking to check your parcel details. Then contact TOLL customer service to update your details.
I received my package from HK is Ok to wear now. Dued to the covid19 just curious
According to the tracking details, SHEIN has a cleaning and disinfection stage "Order Placed - Package disinfection and processing completed, awaiting shipping." before sending your package to your doorstep. Your package would take days before you receive it so there's only a few hours/days period the virus would survive on the plastic or package.
If you are still hesitant, you can disinfect the package and clothes and wait for a week before wearing them.
I normally disinfect the clothes before wearing them once I receive the package.
I have sent some things back that I brought but were to small or didn’t look like the picture. Can anyone please tell me how long it takes to get a refund please.
I haven't received my refund yet and it's been a month already. I took into consideration the holidays so perhaps it is on its way. I sent mine on 7th of Dec. until now still pending.
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$45.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Clothing Type||Children, Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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