Reviewer Photos & Videos
Do not buy
Ordered 11 items, took forever to arrive, only received 10, 6 were completely incorrect, the rest incorrect sizing. Will not provide address for refund and will only offer $25 store credit even after numerous requests for refund.
Have also gone through the bank to get refund and they appear on credit card as a tech company so you have go through hoops to try getting refund. Still ongoing issue
Don't ever buy from this site!!
Sent me broken products and then had to fight with them to do anything about it. Charged me $12.95 for delivery and can't even bubble wrap item or send it in a box so it doesn't get damaged. The clothes are just cheap crap material. Don't waste your money!! I will never buy from here again.
Will not touch with a barge pole! Trash!
The products received were definitely not as described not even the same type of fabric, the sizing was extremely disproportionate, the quality is very poor, the customer service is shocking and it costs more than the garment to exchange if you get a dud sizing. They only partially refunded me for one order as they charged me for the shipping and then the garments to buy to replace had 'gone up' in price so I had to pay more to get those. I am so angry because on latest order I purposely checked every item I had in my wishlist to see if it was ...100% cotton, I've purchased and now gone back to check the description again and it's changed to 100% Polyester. I do not buy polyester because it's too hot in the climate I live in. This is definitely a scam and I will be reporting them. It definitely said cotton! It's the worst quality of polyester I have ever seen.
Sizing wrong sheer flimsy material
Bought 2 short play suits for over swim wear in Size XL and the waist is too close to the bust, not enough length. Would be ok but then crouch cuts into you. So not enough length. Made for extra short ppl as I’m 157cm.
Both sheer but the pink one is also flimsy but ok with swimwear I suppose.
Postage to and fro would be over $20 so I’ll keep them and give to some lucky charity.
My original review wasn’t good because I found their checkout and tracking bad.
My original review wasn’t good because I found their checkout and tracking bad. I tried to cancel within an hour after ordering and there wasn’t an option to.
But in fairness, they were the only online seller that had the product I wanted and it arrived within a week from overseas and I am happy with the product.
My advice would be, only buy after checking their return policy, it’s not the easy return policies that Amazon, EBay Plus and many small online boutiques have. But my experience in the end was good.
waste of time SMH
Found the pricing more than reasonable but was very disappointed when the products arrived.
The sizing was way off with skirts all being way to big, material cheap, thin and don't look like photos.
They all also fit awkwardly with sips making weird dents and no consideration of a waist.
The bikini was too small even though I followed size charts. I'm size 10-12 ordered L and XL... a large ( including measurements) is a not what they said it would be, instead it should be a generous size 6-8
Do not shop here unless you want to shop at a place that sizes incorrectly or provides noticeably cheap and unflattering clothing.
Terrible customer service and shipping service.
The shipping time was much slower than promised. Customer service is terrible. "Store points" is offered for the delay, but they are only valid for a certain period of time. Thanks but no thanks. As if I would shop with you again. A refund of shipping fees would have been a fair outcome.
Item missing no refund - scam!!
I ordered a 3 product parcel. They shipped it to me with an item missing... it is virtually impossible to prove an item is missing thru photos. Do not order from these scumbags - they advertise trendy clothing for cheap but they‘re corrupt and untrustworthy. Ignore this brand.
Questions & Answers
I have just received this email an hour ago and I am in Perth
It is a pity that your order GSHMBX008000C8R tracking number 33564881453 delivery has attempted failure.The main reason is due to insufficient address/phone number/no one at home when delivery etc.Please kindly contact your local carrier to get the parcel soon in case it return to sender. We are always at your service if you need any help.
Please follow the local carrier notice if you have received it in advance.
Please ignore this message if you have got the parcel already.
SHEIN Customer Service
My question is where can I pick up my oder?
Check SHEIN website go to your order and click on "TRACK". There'll be a tracking number like: Tracking NO. 33XHABCDE123499885083A <- This is normally AUSPOST. You can copy that number at the auspost website.. https://auspost.com.au/mypost/track/#/search. Then call AUSPOST to update your details.
Courier is TOLL If the tracking number looks like this TOLL Tracking NO. 57890123456879. Go to https://www.tollgroup.com/toll-tracking to check your parcel details. Then contact TOLL customer service to update your details.
I received my package from HK is Ok to wear now. Dued to the covid19 just curious
According to the tracking details, SHEIN has a cleaning and disinfection stage "Order Placed - Package disinfection and processing completed, awaiting shipping." before sending your package to your doorstep. Your package would take days before you receive it so there's only a few hours/days period the virus would survive on the plastic or package.
If you are still hesitant, you can disinfect the package and clothes and wait for a week before wearing them.
I normally disinfect the clothes before wearing them once I receive the package.
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$45.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Clothing Type||Children, Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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