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Shelta Australia

Shelta Australia

3.9 from 51 reviews · View Statistics
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Reviews

2.0
4 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(3)
  • Product Quality
    2.5 (4)
  • Return Claim MadeYes (1) · No (3)
  • Warranty Claim MadeYes (4) · No
  • Product Appearance As advertised (2) · Not as advertised (0)
  • Customer Service
    2.0 (4)
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Helena
HelenaMelbourne, Victoria
  • 4 reviews
  • 4 likes
  • Verified

Worst customer service ever

published

What was perceived to be a high quality umbrella broke well within the warranty period after only been used a a handful of times. Shelta no longer have an office in Victoria, so getting any resolution was almost impossible. The retailer we bought the umbrella from did everything they could, but it still took Shelta 3 months to agree to have the umbrella repaired. I would NOT recommend buying a Shelta product.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationOutdoor Elegance Braeside Victoria
Dennis Frawley
Dennis FrawleySouth East Queensland, QLD

Great service !!

published

I purchased a Shelta Outdoor Umbrella and the 4 section water filled base. Upon assembling the base and filling then with water, I noticed that one of the base sections had a tiny pinhole and was leaking water. I contacted my place of purchase who in turn contacted Shelta, and within an hour I had Shelta on the phone asking my address to send me a new section, of course - no charge. That’s what I call Customer Service. Thanks Again.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationOutdoor Elegance at Aspley QLD

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0.0
(1,234)

Disgusting warranty repair

published

I purchased a Savannah umbrella from an outdoor furniture company and after 11 months it snapped. Waited 4 months for repair and the local service company has told me that they were sent the wrong replacement part 3 times.

This is apparently a very common problem with Shelta and its very poor after sales service and support.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
m s
m smid north coast nsw australia
  • 20 reviews
  • 16 likes

Outdoor dining chairs breaking down after normal usage outdoors

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationHarvey Norman furniture Forster
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Questions & Answers

alex2001
alex2001asked

Hi
All the very positive reviewers are first timers for product review whilst the less than positive reviewers have a bit of a track record of other reviews for other products. Is George still self promoting?

1 answer
Gary
Gary

Alex2001, i did not do a product review - I did a service review! Not certain what your concern is, but I had a very positive experience.

Barbara C
Barbara Casked

Finding our cantilever shelter umbrella is hard to wind up and down. Can you please advise what can be done?

2 answers
Disappinted
Disappinted

You shouldn't have bought a shelta umbrella they are all junk and their customer service is non existent. They are an awful company to deal with.

JuneR
JuneR

hi
Never had an issue with winding the umbrella up and down....it's just the awful fabric they use.

Get an answer from our members and Shelta representatives

Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedOutdoor
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