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Shelta Australia

Shelta Australia

4.0 from 57 reviews · View Statistics
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Reviews

5.0
5 reviews
5
(5)
4
(0)
3
(0)
2
(0)
1
(0)
  • Product Quality
    5.0 (4)
  • Return Claim MadeYes (0) · No (5)
  • Warranty Claim MadeYes · No (5)
  • Product Appearance As advertised · Not as advertised (5)
  • Customer Service
    5.0 (5)
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Jose
JoseSouth East Queensland, QLD

Fast efficient and communicated well

published

They delivered the right part from just a photo and easy to assemble
Great service would buy from them again!

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Kristyn Bedford
Kristyn BedfordSouth East Queensland, QLD

New canopy. George from parts was great

published

Wanted a new canopy, website wasn’t very good, but when I spoke to George in parts he knew exactly what I needed, was very helpful & answered emails straight away. From when I made the decision on what colour canopy, George handled invoice and delivery. Wonderful service from George. Thank you

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNSW

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0.0
(1,234)
Ben
BenSydney, NSW

Great service and helpful

published

George from parts was very helpful and ensured I ordered the right things. There is a reason that Shelta is a trusted brand. Delivery was vey quick, ordered by lunch on the doorstep the next morning.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOnline Sydney store

Replacement Canopy

published

While the part and range of options were difficult to find on the Web site the staff quickly identified what was required and posted it out quickly. It was simple to fit and went together without any problems. Great job thanks.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOnline
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Ken
KenSouth East Queensland, QLD
  • Verified

Poor umbrella repairs.

published

Shelta Repairs made sure I had the right part. George guided me by telling me what indentification photographs to email. Quick and efficient to deal with. Goods arrived next day.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSydney

Questions & Answers

alex2001
alex2001asked

Hi
All the very positive reviewers are first timers for product review whilst the less than positive reviewers have a bit of a track record of other reviews for other products. Is George still self promoting?

1 answer
Gary
Gary

Alex2001, i did not do a product review - I did a service review! Not certain what your concern is, but I had a very positive experience.

Barbara C
Barbara Casked

Finding our cantilever shelter umbrella is hard to wind up and down. Can you please advise what can be done?

2 answers
Disappinted
Disappinted

You shouldn't have bought a shelta umbrella they are all junk and their customer service is non existent. They are an awful company to deal with.

JuneR
JuneR

hi
Never had an issue with winding the umbrella up and down....it's just the awful fabric they use.

Get an answer from our members and Shelta representatives

Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedOutdoor
Visit official website

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