Worst customer service ever
What was perceived to be a high quality umbrella broke well within the warranty period after only been used a a handful of times. Shelta no longer have an office in Victoria, so getting any resolution was almost impossible. The retailer we bought the umbrella from did everything they could, but it still took Shelta 3 months to agree to have the umbrella repaired. I would NOT recommend buying a Shelta product.
Great service !!
I purchased a Shelta Outdoor Umbrella and the 4 section water filled base. Upon assembling the base and filling then with water, I noticed that one of the base sections had a tiny pinhole and was leaking water. I contacted my place of purchase who in turn contacted Shelta, and within an hour I had Shelta on the phone asking my address to send me a new section, of course - no charge. That’s what I call Customer Service. Thanks Again.
Questions & Answers
All the very positive reviewers are first timers for product review whilst the less than positive reviewers have a bit of a track record of other reviews for other products. Is George still self promoting?
Alex2001, i did not do a product review - I did a service review! Not certain what your concern is, but I had a very positive experience.
Finding our cantilever shelter umbrella is hard to wind up and down. Can you please advise what can be done?
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|Type of Furniture Offered||Outdoor|
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