Reviewer Photos & Videos
Worst customer service ever
What was perceived to be a high quality umbrella broke well within the warranty period after only been used a a handful of times. Shelta no longer have an office in Victoria, so getting any resolution was almost impossible. The retailer we bought the umbrella from did everything they could, but it still took Shelta 3 months to agree to have the umbrella repaired. I would NOT recommend buying a Shelta product.
Shelta Umbrella Stainless Steel and Granite Base
Purchased Shelta stainless steel and granite base.
The Photo attached is 9 months outdoors.
The base is 'stainless' steel yet is coated in lacquer from the manufacturer to protect it, but it has still rusted within 9 months outdoors. The photos show the base and handle.
Can not recommend this base as it has not lasted even one year before looking quite rusted. Very low quality stainless steel.
My umbrella cover fell apart. No replacement provided.
I called Shelta to a replacement. I never heard back from them. Not worthwhile spending money on their umbrellas as no customer service exists in my opinion. Shops told me that replacement covers are available, but when I asked them to get one they did not assist either. I was not able to get a replacement cover. I will need to find a brand who offers me customer service, also after sales service.
Resin Wicker outdoor chairs
Buyer beware ... read the swing ticket smaller print carefully before making your selection ... unlike what I did! I bought eight comfortable SHELTA resin wicker chairs for outdoors some seven years ago at considerable expense with the intention of keeping them for many years. The chairs have had very limited use. The swing ticket states prominently that they are OUTDOOR furniture. To me, OUTDOORS means OUTDOORS, as in not under cover. However it is not until one reads the inside of the swing ticket that it is obvious that they may only be used...consistently outdoors if there is very limited contact with the sun. The salesperson unfortunately did not alert me to this fact. Mine were on a covered deck; however the sun shines onto the deck. The resin wicker on the horizontal surfaces on four of the chairs (at this stage) has not only split, but on the top of the backrests, it has also shrunk up to three centimetres in length. Shelta suggested gluing the sections together; however with three centimetres of wicker missing, this is not a possibility. Incidentally, I am told by Shelta that in excess of 23,000 of this particular chair have been sold, and that if there were any faults, the company would have known prior to this. I guess I am the only person to have made the inappropriate decision to buy these chairs for my unsuitable situation. SHELTA's website also does little to indicate that the chairs must have very limited contact with sunshine. Two images display resin wicker chairs clearly out in the open. This seems to be misleading advertising. Be wary of these website images.
Disgusting warranty repair
I purchased a Savannah umbrella from an outdoor furniture company and after 11 months it snapped. Waited 4 months for repair and the local service company has told me that they were sent the wrong replacement part 3 times.
This is apparently a very common problem with Shelta and its very poor after sales service and support.
Outdoor dining chairs breaking down after normal usage outdoors
We bought a beautiful 7 piece outdoor dining suite for our deck area. It has the modified timber look slats on the chairs. This modified wood is supposed to be made especially for our Australian harsh summers. After only two years, nearly all the slats are breaking and cracking when we sit on the chairs. I spoke to their customer service team member who said I could buy replacement slats for $ 15 each. I don't believe that a $1000 dining suite, made for our harsh weather, should be breaking down after such a short time. I asked them to provide...the slats free of charge but they refused. They seem to know that the modified timber really doesn't last as long as it should, otherwise they wouldn't be on selling slats for $15 each....... Obviously this modified timber is not made for our harsh summers.
Couldn't get worse.
After skin cancer operation I've decided to buy 50+ Shelta umbrella from Cancer Council store. Turned out to be the worst umbrella I'd ever had. Unbelievable. The $5 variety stores umbrellas are much better quality than this one, and for the hefty price of $35 too. Well, never again obviously.
Don't buy the Outdoor Umbrellas and Base.
Product is crap and expensive. Customer service is worse.
I purchased two Padua umbrellas from Heat and Grill in Richmond, Melbourne, Victoria.
These are supposed to be the top of the line outdoor umbrellas. They don't even have ties so when they are down they flap about in the wind and tip over. The base was recommended because it's the heaviest. It allows so much movement the umbrella blows over. I called them and emailed them and was told they would send out a strap to tied up the umbrella with and a new shaft for the base. Which they...
Shelta short lifespan
It seems Shelta is the dominant brand in Sydney. I was not pleased with a past experience with Shelta but was talked into another 3 units, a Seville 4.0m timber centre-pole Jan2012 and 2 Chelsea 3.5 cantilevers Oct2014. The Saville was discarded May2016 because the canvas rotted at frayed at the crest, and as we removed it from the stand the centre post broke as it was apparent that it too had rotted because the base has no drain hole and it soaked in water. A Chelsea unit failed to wind at 4 months. Shelta took a week to respond to my call, bu...t in the meantime the retailer collected it. It was returned in working order after 4 weeks, but looked like it has slid around on a truck floor with little paint left, perhaps not of Shelta’s doing but indicative of the service. I will get sunburned and wet before I buy this brand again.
Questions & Answers
All the very positive reviewers are first timers for product review whilst the less than positive reviewers have a bit of a track record of other reviews for other products. Is George still self promoting?
Alex2001, i did not do a product review - I did a service review! Not certain what your concern is, but I had a very positive experience.
Finding our cantilever shelter umbrella is hard to wind up and down. Can you please advise what can be done?
Get an answer from our members and Shelta representatives
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Outdoor|
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