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Shelta Australia

Shelta Australia

4.0 from 57 reviews · View Statistics
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Reviews

4.0
57 reviews
  • Product Quality
    1.8 (6)
  • Return Claim MadeYes (0) · No (6)
  • Warranty Claim MadeYes (3) · No (3)
  • Product Appearance As advertised (2) · Not as advertised (0)
  • Customer Service
    1.4 (7)
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Helena
HelenaMelbourne, Victoria
  • 4 reviews
  • 4 likes
  • Verified

Worst customer service ever

published

What was perceived to be a high quality umbrella broke well within the warranty period after only been used a a handful of times. Shelta no longer have an office in Victoria, so getting any resolution was almost impossible. The retailer we bought the umbrella from did everything they could, but it still took Shelta 3 months to agree to have the umbrella repaired. I would NOT recommend buying a Shelta product.

Product Quality
1/5
Customer Service
1/5
Jeremy
Jeremy
  • 3 reviews
  • 2 likes

No instructions - makes for a lousy customer experience

published

I'm not going to bother rating the cover I bought. This is the second time I have purchased a Shelta product. And the second time there is no instruction manual. There won't be a third opportunity. It's not an acceptable customer experience when you have to guess how the damn thing works or how to assemble it.

Customer Service
1/5
Incentivised Review No

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0.0
(1,234)
Paul
PaulBrisbane
  • 4 reviews
  • 1 like

Shelta Umbrella Stainless Steel and Granite Base

published

Purchased Shelta stainless steel and granite base.

The Photo attached is 9 months outdoors.

The base is 'stainless' steel yet is coated in lacquer from the manufacturer to protect it, but it has still rusted within 9 months outdoors. The photos show the base and handle.

Can not recommend this base as it has not lasted even one year before looking quite rusted. Very low quality stainless steel.

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Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Ben
BenCanberra 2600, ACT

My umbrella cover fell apart. No replacement provided.

published

I called Shelta to a replacement. I never heard back from them. Not worthwhile spending money on their umbrellas as no customer service exists in my opinion. Shops told me that replacement covers are available, but when I asked them to get one they did not assist either. I was not able to get a replacement cover. I will need to find a brand who offers me customer service, also after sales service.

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Product Quality
1/5
Customer Service
1/5
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Barbara
BarbaraBrisbane
  • 8 reviews
  • 3 likes

Resin Wicker outdoor chairs

published
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Incentivised Review No
Frangipani D.
Frangipani D.Perth, WA
  • 5 reviews
  • 3 likes

Bad customer service

published
Product Quality
4/5
Customer Service
2/5

Disgusting warranty repair

published

I purchased a Savannah umbrella from an outdoor furniture company and after 11 months it snapped. Waited 4 months for repair and the local service company has told me that they were sent the wrong replacement part 3 times.

This is apparently a very common problem with Shelta and its very poor after sales service and support.

Product Quality
3/5
Customer Service
1/5

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m s
m smid north coast nsw australia
  • 20 reviews
  • 16 likes

Outdoor dining chairs breaking down after normal usage outdoors

published
Product Quality
1/5
Customer Service
1/5

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0.0
(1,234)
FainaJ
FainaJNew South Wales, 2017
  • 3 reviews

Couldn't get worse.

published

After skin cancer operation I've decided to buy 50+ Shelta umbrella from Cancer Council store. Turned out to be the worst umbrella I'd ever had. Unbelievable. The $5 variety stores umbrellas are much better quality than this one, and for the hefty price of $35 too. Well, never again obviously.

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Disappinted
DisappintedGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Don't buy the Outdoor Umbrellas and Base.

published
JuneR
JuneRCairns

Warning....Don't Buy the Outdoor Hazel Octagonal Umbrella

published

We live in Cairns, and purchased the 2.7m Hazel Octagonal Outdoor umbrella in 2016 and after 16 months - the fabric is literally disintegrating! This has now happened twice now - the first time it happened, it was within the 12 mth warranty so we were able to return it and be given a replacement., Now the second one is falling apart, so we will NEVER buy another Shelta outdoor umbrella again. The fabric is just rubbish and does not withstand the weather, even though we always collapsed it when it rained. It looks good when it's new, but with a 'shelf life' of just over 12 months, it's hardly worth the money! Buy another more sturdy and durable brand!

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0.0
(1,234)

Sun umbrella

published

I brought this fold up sun umbrella to help protect me from the sun me whilst out and about, trouble is they are not sturdy and blow inside out with the slightest puff of wind. So really of no use especially walking along a beachfront as you are fighting it the whole time to keep it from blowing inside out.

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Shelter - Poor shading loose Olefin weave.

published
Chris 2125
Chris 2125Sudney
  • 2 reviews

Shelta short lifespan

published
paul
paulSydney
  • 4 reviews
  • 2 likes

Shelta Wicker Furniture

published

i had shelta umbrellas etc before
Purchased a shelta outdoor wicker setting and
was very surprised at the quality control...or lack thereof
cushions were sewn in a very unsatisfactory manner
first two table tops had been damaged due to incorrect
packing at factory
cushions have been only used minimally but are showing signs of compacting
spoke to shelta and were very aware of production problems
but were not overly concerned that i had problems
they have replaced each item but i was amazed at the lack of quality control
wouldnt buy shelta products again

Questions & Answers

alex2001
alex2001asked

Hi
All the very positive reviewers are first timers for product review whilst the less than positive reviewers have a bit of a track record of other reviews for other products. Is George still self promoting?

1 answer
Gary
Gary

Alex2001, i did not do a product review - I did a service review! Not certain what your concern is, but I had a very positive experience.

Barbara C
Barbara Casked

Finding our cantilever shelter umbrella is hard to wind up and down. Can you please advise what can be done?

2 answers
Disappinted
Disappinted

You shouldn't have bought a shelta umbrella they are all junk and their customer service is non existent. They are an awful company to deal with.

JuneR
JuneR

hi
Never had an issue with winding the umbrella up and down....it's just the awful fabric they use.

Get an answer from our members and Shelta representatives

Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedOutdoor
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