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Don't buy an umbrella with their name on. I bought one from BBQ's Galore & tried to get a new copy for it due to UV damage, they didn't reply to my email , then when I rang was told that the model I have was container stock supplied to BBQ"s Galore & no parts are available. So what they probably mean is that it is cheap crap from China.
No instructions - makes for a lousy customer experience
I'm not going to bother rating the cover I bought. This is the second time I have purchased a Shelta product. And the second time there is no instruction manual. There won't be a third opportunity. It's not an acceptable customer experience when you have to guess how the damn thing works or how to assemble it.
My umbrella cover fell apart. No replacement provided.
I called Shelta to a replacement. I never heard back from them. Not worthwhile spending money on their umbrellas as no customer service exists in my opinion. Shops told me that replacement covers are available, but when I asked them to get one they did not assist either. I was not able to get a replacement cover. I will need to find a brand who offers me customer service, also after sales service.
Bad customer service
The canopy for my 3.5 cantilevered umbrella perished in the sun after a few years and when I contacted Shelta to see if I could buy a replacement, they said they no longer made that canopy anymore, but might be able to retro-fit it to one of their newer models, IF it measured the same in a certain area. It didn't, so they said they cannot help. I asked them if they could tell me where I could find another canopy from a similar company or where I could go to get help after spending so much money with them and I have had no reply. I mean, this wa...s a $2000 outdoor umbrella that is cemented into my patio, so can't be removed easily and they zero options to help? Do they not think that customers would want to buy replacement canopies after they fade or tear over the years? No forethought at all it seems. I've had no reply since, which I find very rude. I would never buy anything from them again.
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Questions & Answers
All the very positive reviewers are first timers for product review whilst the less than positive reviewers have a bit of a track record of other reviews for other products. Is George still self promoting?
Alex2001, i did not do a product review - I did a service review! Not certain what your concern is, but I had a very positive experience.
Finding our cantilever shelter umbrella is hard to wind up and down. Can you please advise what can be done?
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