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Shelta Australia

Shelta Australia

4.0 from 57 reviews · View Statistics
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Reviews

4.0
57 reviews
  • Product Quality
    2.3 (7)
  • Return Claim MadeYes (0) · No (6)
  • Warranty Claim MadeYes (3) · No (3)
  • Product Appearance As advertised (1) · Not as advertised (0)
  • Customer Service
    1.8 (6)
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Reviewer Photos & Videos

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Replacement canopy

published

I couldn't find the canopy on the website but after calling the staff found the one I needed. It arrived quickly and was easy to fit, the only thing I would complain about would be the cost as it was more than half the price of the umbrella.

Product Quality
5/5
Customer Service
4/5
Helena
HelenaMelbourne, Victoria
  • 4 reviews
  • 4 likes
  • Verified

Worst customer service ever

published

What was perceived to be a high quality umbrella broke well within the warranty period after only been used a a handful of times. Shelta no longer have an office in Victoria, so getting any resolution was almost impossible. The retailer we bought the umbrella from did everything they could, but it still took Shelta 3 months to agree to have the umbrella repaired. I would NOT recommend buying a Shelta product.

Product Quality
1/5
Customer Service
1/5

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0.0
(1,234)
Paul
PaulBrisbane
  • 4 reviews
  • 1 like

Shelta Umbrella Stainless Steel and Granite Base

published

Purchased Shelta stainless steel and granite base.

The Photo attached is 9 months outdoors.

The base is 'stainless' steel yet is coated in lacquer from the manufacturer to protect it, but it has still rusted within 9 months outdoors. The photos show the base and handle.

Can not recommend this base as it has not lasted even one year before looking quite rusted. Very low quality stainless steel.

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Product Quality
1/5
Customer Service
3/5
Incentivised Review No
gillegan
gilleganSouth East Queensland, QLD
  • 25 reviews
  • 35 likes

Neat and super compact umbrella

published

I bought a Shelta umbrella as it would have to be the most compact umbrella on the market and fits neatly in a handbag. It’s also very lightweight and dries quickly.

Product Quality
4/5
Incentivised Review No
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Ben
BenCanberra 2600, ACT

My umbrella cover fell apart. No replacement provided.

published

I called Shelta to a replacement. I never heard back from them. Not worthwhile spending money on their umbrellas as no customer service exists in my opinion. Shops told me that replacement covers are available, but when I asked them to get one they did not assist either. I was not able to get a replacement cover. I will need to find a brand who offers me customer service, also after sales service.

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Product Quality
1/5
Customer Service
1/5
Barbara
BarbaraBrisbane
  • 8 reviews
  • 3 likes

Resin Wicker outdoor chairs

published
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Incentivised Review No

Disgusting warranty repair

published

I purchased a Savannah umbrella from an outdoor furniture company and after 11 months it snapped. Waited 4 months for repair and the local service company has told me that they were sent the wrong replacement part 3 times.

This is apparently a very common problem with Shelta and its very poor after sales service and support.

Product Quality
3/5
Customer Service
1/5

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m s
m smid north coast nsw australia
  • 20 reviews
  • 16 likes

Outdoor dining chairs breaking down after normal usage outdoors

published
Product Quality
1/5
Customer Service
1/5

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0.0
(1,234)
FainaJ
FainaJNew South Wales, 2017
  • 3 reviews

Couldn't get worse.

published

After skin cancer operation I've decided to buy 50+ Shelta umbrella from Cancer Council store. Turned out to be the worst umbrella I'd ever had. Unbelievable. The $5 variety stores umbrellas are much better quality than this one, and for the hefty price of $35 too. Well, never again obviously.

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Disappinted
DisappintedGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Don't buy the Outdoor Umbrellas and Base.

published
Chris 2125
Chris 2125Sudney
  • 2 reviews

Shelta short lifespan

published

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0.0
(1,234)

Questions & Answers

alex2001
alex2001asked

Hi
All the very positive reviewers are first timers for product review whilst the less than positive reviewers have a bit of a track record of other reviews for other products. Is George still self promoting?

1 answer
Gary
Gary

Alex2001, i did not do a product review - I did a service review! Not certain what your concern is, but I had a very positive experience.

Barbara C
Barbara Casked

Finding our cantilever shelter umbrella is hard to wind up and down. Can you please advise what can be done?

2 answers
Disappinted
Disappinted

You shouldn't have bought a shelta umbrella they are all junk and their customer service is non existent. They are an awful company to deal with.

JuneR
JuneR

hi
Never had an issue with winding the umbrella up and down....it's just the awful fabric they use.

Get an answer from our members and Shelta representatives

Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedOutdoor
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