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Shelta Australia
- 6 reviews
- 10 likes
- Verified
Worst customer service ever
What was perceived to be a high quality umbrella broke well within the warranty period after only been used a a handful of times. Shelta no longer have an office in Victoria, so getting any resolution was almost impossible. The retailer we bought the umbrella from did everything they could, but it still took Shelta 3 months to agree to have the umbrella repaired. I would NOT recommend buying a Shelta product.
- 4 reviews
- 3 likes
No instructions - makes for a lousy customer experience
I'm not going to bother rating the cover I bought. This is the second time I have purchased a Shelta product. And the second time there is no instruction manual. There won't be a third opportunity. It's not an acceptable customer experience when you have to guess how the damn thing works or how to assemble it.
Questions & Answers
Hi
All the very positive reviewers are first timers for product review whilst the less than positive reviewers have a bit of a track record of other reviews for other products. Is George still self promoting?
Alex2001, i did not do a product review - I did a service review! Not certain what your concern is, but I had a very positive experience.
Finding our cantilever shelter umbrella is hard to wind up and down. Can you please advise what can be done?
You shouldn't have bought a shelta umbrella they are all junk and their customer service is non existent. They are an awful company to deal with.
hi
Never had an issue with winding the umbrella up and down....it's just the awful fabric they use.
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Details
| Category | Physical Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Outdoor |
Extra Information
Contact info for Shelta Australia
It was like it was made especially for us!
The best bed in the house
Just love it!
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