No instructions - makes for a lousy customer experience
I'm not going to bother rating the cover I bought. This is the second time I have purchased a Shelta product. And the second time there is no instruction manual. There won't be a third opportunity. It's not an acceptable customer experience when you have to guess how the damn thing works or how to assemble it.
Bad customer service
The canopy for my 3.5 cantilevered umbrella perished in the sun after a few years and when I contacted Shelta to see if I could buy a replacement, they said they no longer made that canopy anymore, but might be able to retro-fit it to one of their newer models, IF it measured the same in a certain area. It didn't, so they said they cannot help. I asked them if they could tell me where I could find another canopy from a similar company or where I could go to get help after spending so much money with them and I have had no reply. I mean, this wa...s a $2000 outdoor umbrella that is cemented into my patio, so can't be removed easily and they zero options to help? Do they not think that customers would want to buy replacement canopies after they fade or tear over the years? No forethought at all it seems. I've had no reply since, which I find very rude. I would never buy anything from them again.
Warning....Don't Buy the Outdoor Hazel Octagonal Umbrella
We live in Cairns, and purchased the 2.7m Hazel Octagonal Outdoor umbrella in 2016 and after 16 months - the fabric is literally disintegrating! This has now happened twice now - the first time it happened, it was within the 12 mth warranty so we were able to return it and be given a replacement., Now the second one is falling apart, so we will NEVER buy another Shelta outdoor umbrella again. The fabric is just rubbish and does not withstand the weather, even though we always collapsed it when it rained. It looks good when it's new, but with a 'shelf life' of just over 12 months, it's hardly worth the money! Buy another more sturdy and durable brand!
I brought this fold up sun umbrella to help protect me from the sun me whilst out and about, trouble is they are not sturdy and blow inside out with the slightest puff of wind. So really of no use especially walking along a beachfront as you are fighting it the whole time to keep it from blowing inside out.
Find out how Shelta Australia compares to other Furniture Shops
Know better, choose better.
Shelter - Poor shading loose Olefin weave.
The Shelta 3.3m Octagonal umbrella in black looked great in the showroom but once out in the sun it was hot to sit under and the sunlight could easily be felt and one was left squinting as there was so much light beaming through. This was a $400 umbrella and we expected much better from Shelta which is commonly found in a lot of outdoor retailers. The umbrella also featured a nice tilt feature but the glare from the sun easily undid any benefits. We also noticed that in the breeze it could tend to wobble about due to clearance in the joint of t...he two pole system. The much touted Olefin material for improved longevity speaks for little if the basic premise of keeping the sun off you is not met! Perhaps Shelta has or their fabric supplier has driven down the cost so much by manufacturing a weave so loose that they have done themselves a disservice. We returned the umbrella back to the retailer and after much fuss in the shop we took a $50 hit to return it. Basically I would rate the fabric " not fit for purpose" ,it was so bad that our old polyester wooden umbrella of 9yrs (also Black) stopped more sunlight. One would wonder if this material really meets its claimed ratings? Buyer beware - take this one out in the sun before committing.
Shelta Wicker Furniture
i had shelta umbrellas etc before
Purchased a shelta outdoor wicker setting and
was very surprised at the quality control...or lack thereof
cushions were sewn in a very unsatisfactory manner
first two table tops had been damaged due to incorrect
packing at factory
cushions have been only used minimally but are showing signs of compacting
spoke to shelta and were very aware of production problems
but were not overly concerned that i had problems
they have replaced each item but i was amazed at the lack of quality control
wouldnt buy shelta products again
Questions & Answers
All the very positive reviewers are first timers for product review whilst the less than positive reviewers have a bit of a track record of other reviews for other products. Is George still self promoting?
Alex2001, i did not do a product review - I did a service review! Not certain what your concern is, but I had a very positive experience.
Finding our cantilever shelter umbrella is hard to wind up and down. Can you please advise what can be done?
Get an answer from our members and Shelta representatives
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Outdoor|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.