Reviewer Photos & Videos
I was having trouble working out what model of outdoor umbrella I had. I sent photos, and within a couple of days, I received an email with the model type and how much to replace the canopy. I ordered it the same day and it arrived a few days later, even with Covid causing delivery delays. Super impressed with the service and speedy delivery.
Without knowing the type of shade, we sent photos of the winder mechanism to George at Shelta, who then arranged next day delivery of the sorely-needed winder handle. Now I can retrieve my 13mm ring spanner from my daughter. Cheers for all your help.
Quick efficient delivery and followup
Attention to detail in ensuring we were accurately sourcing the correct part (new rotating bearing for an 11 year old 4m canterlever umbrella) before ordering, with delivery from Melb to Hunter Valley a few days later. George was instrumental in a seamless operation - many thanks George!
Great Customer Service!!!!
Great customer service and easy to communicate with!!! I’ve been looking for this canopy replacement for a year and I’m glad I contacted shelta Australia who helped me find the perfect canopy!
Great follow-up service
After 5 years, our Shelta umbrella stopped locking and kept sliding down the main shaft. Service was impressive - quick confirmation of which part we needed (knob and brake pad), posted and received quickly.
Replacement umbrella canopy
The only reason we needed a new canopy was because we hadn’t kept the cover over it so our bad. Shelters repairs co-ordinator George was fantastic to deal with. He was extremely helpful and got our canopy delivered (once it arrived at their depot )within a few days from NSW to Geelong even during these covid restriction times.
Thanks George :)
Shelta - Excellent after service
Our Shelta umbrella/canope has provided the excellent shelter from Perth's strong sun for over 10 years.
The umbrella itself is still as sturdy as it was the day we purchased it. Unfortunately the canope has had to withstand some hot sun strong winds whilst up and shading us, therefore we have had it replaced.
I have been dealing with one of the most sincere and caring after care staff at Shelta, who has been incredibly helpful in helping us select the perfect new canope. We look forward to this summer when we may enjoy the outdoors by the pool again. Big thanks to George.
Great after sales service
After 10 years of hard usage we needed to replace the canopy of our outdoor umbrella. The repairs department were in touch quickly after my email query was sent, they helped me identify the correct canopy and arranged shipment in no time.
End product was high quality and hopefully lasts another 10 years!
Thanks for the great after sales service.
appreciated customer service
David first received my enquiry and was fast to pass it on to George. George was very helpful in ensuring I ordered the correct replacement shade and following up my backorder. A pleasure to deal with.
Spare part sent promptly
Found spare part to our cantilever umbrella on the Sleta website, the part was posted promptly and received the next day
Grateful to replace shade cover ,saving the environment
Thank you George for your help and prompt service. We assembled the new cover for our shade umbrella easily and the quality of product was good
Great service from George, especially in COVID times. Care taken to ensure I received the correct canopy replacement. Despatched quickly and was easy to instal. Thanks so much
Replacement part for Shelta umbrella
I found the Shelta web site quite easily and appreciated the care George went to ensure the correct replacement part was being sent.
Easy to put together nice colour Mocha canopy replaced quick deilivery very helpful person George in Repairs all done over the phone Very Happy thank you
Fast efficient and communicated well
They delivered the right part from just a photo and easy to assemble
Great service would buy from them again!
Questions & Answers
All the very positive reviewers are first timers for product review whilst the less than positive reviewers have a bit of a track record of other reviews for other products. Is George still self promoting?
Alex2001, i did not do a product review - I did a service review! Not certain what your concern is, but I had a very positive experience.
Finding our cantilever shelter umbrella is hard to wind up and down. Can you please advise what can be done?
Get an answer from our members and Shelta representatives
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|Type of Furniture Offered||Outdoor|
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