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Advertising one price, and when you go to purchase you get a much higher price than advertised. This has happened twice. I went in store and they would not honour it either. Very unprofessional, disappointing and frustrating.
Not even a year old and very lightly used and this is what happened. I am so disappointed by the poor quality when I paid a decent amount of money for it.
Abbotson Linen sheets - terrible quality
I bought the Abbotson linen sheets (which are not cheap). Within 9 months the fitted sheet had worn through and rips began to appear. I always follow care instructions when laundering. Sent back to Sheridan whose quality team inspected it and said it was a manufacturing result and they issued me a replacement (which was good). Then almost 9 months later, the exact same issue appeared on new sheets. Contacted Sheridan, received email saying I could choose between credit or refund and that they cant guarantee I wont experience same issue again. L...ogged into my account to process the refund but couldnt. Contacted Sheridan only to be told that the email offering me a refund was an error and that theyd only give me a store credit!!! For the price they charge of their so called quality, definitely expect better service than that (like the refund option they accidentally offered in their previous email). Avoid the Abbotson Linen and Sheridan if you expect the service to match the price.
Better off at Kmart
We bought a few towels online and were really disappointed with the quality - not soft, fluffy, thick, OR absorbent. That extra price you pay is purely for the tag stating 'Sheridan', as I've had better quality at Kmart. We have also visited the Sheridan store multiple times for linen, blankets, robes, ect, thinking we just chose a bad product. Every single time we have gone, every item in the store has felt like terrible and thin material - nothing soft in the whole place. Won't be bothering shopping there again.
Towels useless dont dry you
We were encouraged to buy soft light towels over $100 worth, They are so useless as even after several washes they do not dry you.we are now back using our old towels.For over 80 year olds what a waste of money. Sheridan towels used to be good.
No customer service
Do not use Sheridan
So disappointed in their customer service
Made a purchase online and tried to organise express post
I called Sheridan and told them. They apologised and told me they would let there team know that the express post option didnt work but would not organise express for me. I asked for a manager and was told they werent in today but would return my call within the next 1-2 business days. I asked if they could call the warehouse. They said no, that even though my shipment had not left the warehouse that I couldnt change the...
Very poor quality.
Poor quality. Wore out quickly & tore. Expensive. Apparently made in China. Would like a refund. will never purhase again! Very disapointed. Sheridan is supposed to be a good brand. Aldi linen sheets third of price and excellent quality.
- Sheridan Online store
- Verified customer
I ordered a bath mat and 4 hand towels. The products are great quality and I got great discounts. The texture is soft and skin friendly to use. Really impressed.
I have bought HTC sheets for many years but will no longer do so because of the poor quality. The material wears through so that the sheets tear. Also the stitching on the last two sets of queen fitted sheets has started to come apart after the first two to three uses. They are very overpriced for a poor quality product that is made in China. There are far better quality products available at much more reasonable prices.
- Sheridan Online store
- Verified customer
Worst Customer Experience
I spent over $300 at the sheridan online store during their sale a month ago and i had encountered the worst customer service.
I was advised by a post tracking app that I should have received two packages on a Tuesday and one package on the Wednesday. I had rung sheridan customer service to advise then I had only received one of the packages not three and i had my company mail log to prove it.
I had to speak to six different callers repeating my story each time. One caller just hung up on me when I was asking what I should be doing as i haven...'t received all my merchandise. I asked them to launch an investigation and after a week of waiting, they just emailed the same conclusion that I should have my packages. They tried to delay me escalating to the manager by lying and saying on the phone the manager wasn't available for one to two days. Only when I informed the person on the phone I was going to consumer affairs the manager decided to take my call not long after informing me the manager wasn't available to assist in the matter. Do not bother about buying online! If anything happens they won't bother assisting. I read bad reviews before purchasing my towels....I wish in hindsight I took the reviews more seriously.
Expensive HTC Sheets Torn After A Year
I bought expensive HTC Sheridan sheets a year ago, have always washed and dried them according to the care instructions and already the fitted sheet is tearing. I bought the brand on the strength of their reputation for high quality, durable goods and was happy to pay the premium in the belief that that's what I would get. My experience has been anything but and now there's zero chance I'd trust Sheridan again. Seems from numerous other comments here that the days of their quality reputation are long over. Beware.
UPDATE 11/9/19 - Sheridan got...in contact with me and sent a new set of sheets at no charge. Maximum points for proactive service there. As above, I’ll follow the care instructions to the letter. Here’s hoping for improved durability
- Verified customer
I have previously loved Sheridan towels, with the Ryan range being my product of choice. I recently purchased 2 sets of Ultra Light Luxury Bath Towels. Very very disappointed with the items. They are very thin and feel almost like something I might purchase at a discount store. They do appear soft however. Unsure if I will purchase Sheridan towels again. My linen cupboard is full of Sheridan and now I am not confident of making further purchases. Unsure what the change in product is. RRP for the set is listed as $89.95!
Beautiful product, quick.postage
Made 4 purchases from Sheridan Outlet online. All items arrived quickly. Ordered Sheets and towel sets. Beautiful quality.
One order was in correct but a phone call to customer service had it corrected quickly and politely. Only complaint is items are not packed nicely; ripped plastic bags or not folded nicely. I did buy discounted items from the Outlet which would atribute to this but that little extra care would have made my purchases perfect.
- Verified customer
Still soft fluffy towels!
One remembers growing up rugged and huddled up in these as a pup.
One cannot say enough about these warm fluffy softies.
One loves these 'Luxury Egyptian' and 'Quick Dry Nanospun' bathsheets, (photos below).
One puts them all through the washer and dryer all the time and they are as fresh and fluffy as the day one gets them, one certainly gets what one pays for!
Flybuy deal. Dont waste your points!
Used Flybuy rewards to purchase flannette sheet set, supposedily $199.00 on packaging. Obviously unable to sell. Followed manufacturer's instructions but pilled on the first night (only one person in the bed). So disappointing,
Worst quality ever :(
Misleading brand and unsympathetic customer service
Bought products through online click frenzy sale. When the delivery was made I realised it wasn't the same line of towels I was expecting. I took it to a Sheridan store only to be told Sheridan has 2 brands (outlet and boutique), and exchanges or returns could only be made at outlet stores which are far from where I live. When I contacted Sheridan outlet they informed me that the 30 day returns policy had passed, had no sympathy for the misleading brand and refused a return. You would think with companies getting held accountable for misleading customers that Sheridan would be more careful. The onus should NOT be on the customer to understand branding strategies, but on the company to make it clear what they are selling.
Unable to checkout after logging in - ploy to get more money!
For the past 8 months if I log into my account with Sheridan in order to receive free shipping it says my email address is invalid and I cannot progress to pay. I emailed Sheridan about this and they made up some rubbish about needing to delete cookies to progress. I tried this on multiple devices and it didn't work. Items are overpriced and service is terrible.
Goods not fit for general use!
I purchased new towels from Sheridan at 1/2 price - $45 each. After washing and using we have noticed bleach marks on the Sheridan towels. I don't use bleach, so contacted Sheridan only to be told it's my own fault and we shouldn't have used normal washing powder!! WT..? For some reason i thought Sheridan was a high quality brand and didn't research the product first...more fool me. Their customer service is appalling and so are the products. This is yet another company more worried about the $$$'s than product quality or keeping their customers happy.
Two Orders Cancelled for same item while site says "In Stock" - Dodgy Practice
I ordered the same item @ $140 during 2 sale events, 1 month apart. To get free shipping (>$150), I ordered a second item on each order. Both times I got notification that the second item had shipped, then then next day I received notification that the main item was "Out of Stock". I checked 3 days after the second order and the item was "In Stock" on the website.
Called Sheridan twice, was told that there is limited stock returned to the ware houise, but when you order it they have to conform stock, so can take 1-2 days. Hmm, not really how an online stock system works.!! Seems to me like they are trying to move older stock by offering popular items at just below the free shipping price!! Dodgy!!
Faulty sheets and terrible customer service!
I am honestly so disgusted with not only the customer service at fashion spree in Liverpool, but also my horrible faulty sheets! This is my fourth time going into the store! Not only did no one apologies that I had to come in four times but I was also told that it was my fault the sheets were faulty because I sleep on them and have caused them to fluff up and tear :/ .. appalling! I will never shop from Sheridan again and I will share the photos and the horrible experience I had dealing with this company to everyone I know!
I am a customer of over 7+ years and I’m so disappointed!
Questions & Answers
My delivery / order incomplete.
missing an item. order #8301776596
Item missing is ALL SEASONS QUILT.
Haven't brought Sheridan in years due to cost. However after buying multiple sheet sets in the past couple of years all on sale and all originally over $100 . 5 cotton (2 organic) all sets are crap and have shrunk or got balls on them. Way too thin. Thought I go back to Sheridan who we all knew as the best or so I thought. So where to now. Maybe I should save up to go to Europe seen as Australia only sells crap these days. Europeans don't buy rubbish including the so called Linen made in China. Or is there someone else. Kmart would be on my list but I have a mega queen mattress. Please help????
Where are you?
Why are you not in here even ATTEMPTING to defend your brandname?
As one has stated in my review on here, just have a look at all these reviews, SEE how your brandname is 'going to the doghouse'.
Again, don't see anyone in here from Sheridan answering questions or even bothering to take time out to explain themselves...
This is everything one has put in one's review, and sadly, EVEN MORE.
SHAME, SHAME, SHAME.
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