??!
1 photo
Shiels Online store

Shiels Online store (page 2 of 5)

4.2 from 86 reviews

Reviews

4.2

86 reviews
5
(66)
4
(4)
3
(1)
2
(1)
1
(14)
  • Product Quality
    4.4 (64)
  • Return Claim MadeYes (13) · No (64)
  • Shipping
    4.3 (48)
  • Warranty Claim MadeYes (4) · No (69)
Previous
Next

Reviewer Photos & Videos

  • More
Nay

NaySouth East Queensland, QLD

  • 4 reviews
  • 4 likes

Wrong decision

published

Purchased a baby bracelet for a first birthday gift online. It was my first time to buy a jewelry online and I have learned my lesson: never again. The diamond in the bracelet is such bad quality, it is dull and has a hint of yellow. The bracelet itself felt weak and I’m not sure if it would do well on an active toddler. They need more accurate descriptions and pictures of the product.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Pinky

PinkySydney

  • 12 reviews
  • 6 likes

Online Customer Service is Amazing

published

I needed to chase up my online order as needed it for a gift. Spoke to Alex, who told me she'd call me back after she went to see if my ring was in a delivery that had arrived at the warehouse. She called me back within 10 minutes to tell me that my ring was there and she was shipping it out today. Got an email that evening with tracking details. Such great customer service. Thank you very much Alex.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Hi Pinky,
Thank you for leaving our team and Alex in particular such a kind review, I will pass it along to her
Ellie :)

Sherre

SherreSouth East Queensland, QLD

so good fast service and product is amazing

published

every is fantastic
we are so happy with the ruby ring,
the order came so fast and it was in a lovely box,which made it so much more special so thankyou

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Hi Sherre,
Thank you for leaving us such a great review!
Ellie

Jewellery Shops & Brands

Find out how Shiels Online store compares to other Jewellery Shops & Brands

Know better, choose better.

Compare all
Jaz

JazPerth, WA

Online customer service

published

Alexander from customer service is amazing and was the biggest help, she was able to help me with my order and she went above and beyond helping me with my order !

Product Quality
Shipping
Warranty Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Hi Jaz,
Thank you for the kind review, Alex is our superstar
Ellie :)

Margaret

MargaretSydney, NSW

Beautiful products.

published

Wow!! I ordered 2 products yesterday 6th May online, I got an email to say they had been dispatched that same day. Today the 7th May both of my products have been delivered by Aust Post. To say I'm impressed is an understatement both the efficiency and quality of my products is astounding. Thankyou

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Hi Margaret,
We are so glad to hear that you loved our service, we look forward to seeing you next time!
Ellie :)

Extremely happy customer

published

I sincerely appreciate the help Janina from customer service gave me yesterday. Not only was she bubbly and gracious throughout our conversation but she listened and proceeded to go out of her way to try and assist and that she did. Employees like Janina are very seldom, especially in customer service rolls. I cannot thank her enough.
What a great asset !
Tip: Although I love the earrings that I purchased I would like to suggest that maybe you could have models wearing them so as the customer could see the true size.
Very Very happy first time customer and I will definitely be shopping here again.
Mandy

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Hi Mandy,
Thank you so much for leaving us great feedback. I will pass it along to Janina
Ellie :)

Meg E

Meg ESydney, NSW

Loved my Sterling Silver Chain

published

I purchased a 45cm sterling silver chain online. It is my first purchase from Shiels. I was impressed with the look of the chain and the discounted price was great. It looks very dainty and has a nice shine. I'm looking forward to ordering a black pearl pendant next time around.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Hi Meg,
Thank you for your kind review. I am very glad to hear you love it
Ellie :)

so cute and good price

published

these were exactly what I was looking for and good quality
I thought the price was really good, considering how good the silver quality is
the whole process was very professional and satisfactory :)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Hi Scout,
Thank you for leaving the review. We are very glad to hear you love your purchase
Ellie :)

The reviewer stated that an incentive was offered for this review

SweetCath

SweetCathSydney, NSW

AMAZING ...Customer Service is WORLDCLASS

published

Alexandra from customer service is simply outstanding. I cannot thank her enough. I fell in love with a stunning ring online and sent it back for resizing which I thought would be a hard task...It was not. Alexandra made everything so seamless and the communication is great.
I will only ever buy from her moving forward.

What a great asset !

Very happy :-)

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Hi SweetCath,
Thank you for leaving such a lovely review. I have passed this along to Alex!
Ellie

Jewellery Shops & Brands

Find out how Shiels Online store compares to other Jewellery Shops & Brands

Know better, choose better.

Compare all

Beautiful watches

published

Very beautiful and stylish watches and affordable as well , I am so pleased with the product.the packaging was beautiful and the product was in excellent condition, quick delivery, can't wait to wear it !!!

Product Quality
Return Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Thank you for the kind review Pinky - Glad you love your purchase
Ellie

The reviewer stated that an incentive was offered for this review

Bernadette

BernadetteGoldfields, WA

  • 2 reviews

Beautiful Jewellery

published

Always impressed with my purchases 100% . Super fast delivery, amazing customer service & beautiful jewellery. I do not shop anywhere else ! Very happy customer & will continue to shop with Shiels always .

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Thank you for leaving us such a lovely review Bernadette!
Ellie

Terry

TerrySouth East Queensland, QLD

Great place to shop online for quality watches.

published

Product arrived fast and as described. Quality item as expected. Definitely value for money comparing to other retailing stores and online retailers, even oversea online stores. Still have to do your home work for comparison.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Thank you for the lovely review Terry
Ellie

FairyFlower

FairyFlowerSouth East Queensland, QLD

  • 3 reviews

Very friendly customer service !

published

I love Sheils! Beautiful jewellery, my orders are always delivered promptly, and
customer service are very friendly and helpful. I have ordered multiple times through Sheils and never had any issues.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Thank you for the kind review!

Karen D.

Karen D.Greater Melbourne (Outer), VIC

Delighted

published

Love my new purchases. Quality and value for money was excellent. Service, support, advise and speedy despatch provided by Alexandra was exceptional. Will only shop at Shiels for any jewellery in the future. Highly recommend.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Sharon

SharonSouth East Queensland, QLD

Highly recommend

published

Have bought a few watches online and could not be happier. Top quality, fabulous prices and the staff are wonderful to deal with too. Can highly recommend buying from Shiels!

Return Claim MadeNo
Warranty Claim MadeNo
Jewellery Shops & Brands

Find out how Shiels Online store compares to other Jewellery Shops & Brands

Know better, choose better.

Compare all
Lou

LouWide Bay-Burnett, QLD

Now that I’ve discovered Shiels Online, I can’t stop shopping!

published

There are so many beautiful, high quality pieces to choose from & they’re so well priced. I couldn’t be happier with each & every one of my purchases. Delivery time is excellent also.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Hi Lou,
Thank you for the great feedback
Ellie

Naomi

NaomiNorth Queensland, QLD

The staff are amazing and friendly, they go out of there way to help

published

I can't fault anything about Shiels
the products are amazing, if you have any problems at all, they listen and are there to help in every way possible
the staff are also amazing
20 out of 10 for this company

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Hi Naomi,
Thank you so much for leaving our web team such a lovely review. I will pass along the feedback
Ellie :)

Max

MaxNorthern Region, NSW

Absolutely excellent customer service

published

My purchase delivery was time sensitive due to a birthday date and the gift arrived as promised with days to spare. I was extremely pleased with the attention given to my purchase.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Hi Max,
Thank you for leaving such good feedback for our online team, they work incredibly hard!
Ellie :)

Sas

SasMetropolitan Adelaide, SA

Amazing products and customer service

published

I am a huge fan of Shiels and the online service i recieve.
I always get quality service and email updates on a regular basis.
Cant thank Shiels for there customer service and stock , ill be a customer for life

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Shiels
Shiels JewellersShiels

Thank you for leaving our online team such a lovely review Sas!
Ellie :)

Cherie

CherieIllawarra, NSW

  • 2 reviews

Beautiful Silver Pendant, Chain & Ring. Quality is wonderful. I will buy all my jewellery there in the future..

published

Prices were excellent, absolutely no extra costs in fact I received a $20 voucher with my order which was delivered in great time in lovely packaging and also well packaged.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Shiels
Shiels JewellersShiels

Hi Cherie,
Thank you so much for leaving us such a lovely review. We look forward to packing your next order
Ellie :)

See all Shiels reviews

Questions & Answers

Jane

Janeasked

Online store

Hi I ordered some huggie hoops online recently & was wearing them when one of the earings broke. The little post that clicks In snapped Off. Can you please advise me where to send to to be repaired or replaced . Thanks Jane

1 answer
Shiels
Shiels JewellersShiels

Hi Jane,
I am very sorry to hear about this. Please send a picture of the fault and your order number to service@shiels.com.au and they will direct you on next steps
Thanks
Ellie

Prue W.

Prue W.asked

Online store

I want to return an item I bought online
Order #000107746 as it is faulty.
Please advise as to how to do this

1 answer
Shiels
Shiels JewellersShiels

Hi Prue,
Please see our returns process
https://www.shiels.com.au/returns
Ellie :)

Get an answer from our members and Shiels representatives

Other Jewellery Shops & Brands

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.