- Sign in
- Write a review
Notice to Reviewers: GetCapital has rebranded to Shift as of October 25, 2021.
Reviewer Photos & Videos
Highly Recommend - Great Friendly Service
Okhan was more than helpful and found the best product to suit my situation, his customer service skills are exceptional, and kept me in the loop for the whole process. His solution has really helped me out of cashflow pickle!!
- Verified
Fast, great service!
Approved in next to no time.
Easy.
Customer service is second to none I will highly recommend Cynthia at get capital, so much that I believe that she deserves a pay increase.
Review collected in partnership with Shift
- Verified
Great Help and Fast Service.
Great way of doing business simple, easy and fast. Highly recommend get capital finance. Steve at get capital was very help full and good support to setup my account. Thanks .
Review collected in partnership with Shift
- Verified
Very pleasant to deal with.
Steven was very helpful and informative. I would have no hesitation in recommending him.
Overall I had the $ within 2 days.
The new system using my phone was a piece of cake
Review collected in partnership with Shift
Find out how Shift compares to other Business Loans
Know better, choose better.
- 5 reviews
- 5 likes
- Verified
Flexible -great platform
My advice is to negotiate rates and get the best deal. Brilliant platform and excellent customer service. Compared to other business lenders they are markedly better.
We have been working with them for 3 years.
Review collected in partnership with Shift
- Verified
Fast and efficient service
When I called Steve from Get Capital he was straight onto my request and had it sorted it out. Highly recommend Get Capital and Steve to look after your finance
Review collected in partnership with Shift
Review of process
The application process via a broker was simple and relatively straight forward.
Finalisation of the contract was easily executed.
All contact with GetCapital team members was cordial and explanations were clear & easily understood.
Related Articles
- Verified
Good follow up and customer service
Steve was very good and was following up very frequently and very friendly and polite and guided me through the whole process would be happy to deal with him again .
Review collected in partnership with Shift
- 2 reviews
This is helpful
Very friendly and professional team to deal with. After finance was approved Steve Kurniawan called and talked me through how to access the funds which was most helpful. Our relationship with them is very good.
Find out how Shift compares to other Business Loans
Know better, choose better.
prompt and efficient
From the start of application to settlement took 48hrs. They contacted us on settlement to talk us through the final steps and made sure we knew how to use the service completely. Very satisfied with the rate as it is lower the the banks
Efficient and friendly
Very efficient and friendly staff.
Get problem solved straight way.
Loan product is quite comprehensive and solve our business problem.
Not much extra cost, customer service and relationship manager are quite helpful as well.
- 3 reviews
- 3 likes
People beware
Beware cons ringing you demanding bank details saying your account is in arrears wen you ask please email payment summary they threaten to default with no evidence they call again demanding instead do not not use this financial institution run by flogs
Find out how Shift compares to other Business Loans
Know better, choose better.
Steve gave me excellent service and good follow up
As above the service gave me was very professional and very good follow up yesterday and today.
Compared to last year they didn’t really want to know me.
Would recommend the company.
couldn't ask for better help
hi Steve couldn't help me more very happy with service was there to talk to when I was in need very quick in responding and get loan approval and quickly getting doc's to me to sign thanks
Get Capital and Peter Shenouda were fantastic. Highly recommend their service
Customer service is exceptional and Peter went over and above to help our company out.
Very transparent in everything and received the money quickly and timely.
Highly recommend Get capital
Service was quick & reliable
Get capital crew is very efficient and reliable.
New overdraft portal is a lot easier than before & user friendly. It is so nice to have one on one help and not having to explain what you want to a new person every time you call.
Hi Jackie, thank you for the great feedback!
great change
Best help ever very understanding and the new way of the overdraft is a lot easier than before. It is so nice to have one on one help and not having to explain what you want to a new person every time you call.
Thank you for your review!
- 3 reviews
- 1 like
Best Customer Service, prompt response
This is my 3rd year with Get Capital. Steve has been a fantastic relationship manager. They are always prompt to respond, easy to deal with. Very good customer service. Win hands down over the big banks. Will stay with them when we need business finance.
Hi WMB, Thank you for your review. Its always a pleasure hearing great feedback from our clients. Stay safe and have a great day!
Excellent Product and Service
Steve @ Get Capital has provided the best support from start to finish.
Without a doubt the simplest process for immediate and hassle free funding.
I would recommend Get Capital 100%
Hi Joe, thank you for your review and it has been a pleasure dealing with you! We hope to chat with you soon :)
Was good until corona virus
I have had 2 loans with get capital and didn't have an issue. Come the corona virus, I asked to stop payments and they still haven't. 2 emails and 1 phone call so far. Not good enough. Only offered an 8 week stop, but then didnt stop it. All other banks offering 6 months. I will be going to my bank to put a stop to the payments myself. Watch them ring me when that happens.
I Would Recommend Get Capital
Customer service was prompt. Very informative with all of my questions I needed answered.
Funding process was easy. The funds were deposited within 24hrs of settlement without any drama.
I would surely use Get Capital again in the future instead of going to the Big Banks.
- 6 reviews
- 7 likes
Affects credit rating with their poor policy and not being upfront
Approached them for finance and disclosed the purpose the the funds, they said no problem. Spent time and had a credit check done which affects my credit rating and then came back and said that they cant lend the funds for the reason I requested on the application. Had they said this from the start it wouldnt have affected my credit score.
Miss leading conduct on all accounts
They make every effort to miss-lead their clients into higher interest rates, they with hold information and every person you talk to at get capital has a different figure to state or a different explanation for how something works. They will make it that confusing and miss lead you into thinking your getting a better deal than you are, then they will blame you and take no responsibility for what was said in emails, or on the phone while they where conning you. If you work with them be very careful, they will do their absolute best to miss lead you and con you. Good luck.
- 3 reviews
Ethical business finance
Truly a pleasure to deal with Get Capital. The customer service is prompt and attentive. The interest rate is lower than the big banks and the funding process is seamless (unlike the big banks).
I highly recommend Get Capital.
- Verified
Good product and professional team
we have used getcapital for 2 loans and each time they have been excellent. We got the funds we needed. The process was simple and their relationship managers helpful. Happy to recommend.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi David, we are sorry to hear about the unsatisfactory service you have experienced. For us to better investigate the matter, please send us more information including your mobile number to: customer...
Read morecare@getcapital.com.au and we will look into the issue as soon as possible.