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Shopping Express

Shopping Express (page 2 of 12)

2.7 from 228 reviews · View Statistics

Reviews

  • Product Quality
    3.3 (41)
  • Return Claim MadeYes (14) · No (33)
  • Shipping
    3.4 (34)
  • Warranty Claim MadeYes (9) · No (36)
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Johan Gules

Johan GulesSydney, NSW

  • 2 reviews
  • 2 likes

Very rude customer service including after sales and warranty

published

Praying for not having any kind of issue after purchasing from them or your nightmare would start. I don't really want to repeat how friendy or rude their staff is, Just remeber there would be a reason that they have such a low price

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Vvv

VvvSydney, NSW

  • 2 reviews
  • Verified customer

Delivered Broken ASUS Vivobook Laptop X509JA-EJ159R

published

Purchased the brand new Asus Vivobook X509A-E159R. Opened the unit and was unable to use as screen was showing random picture. Contacted the team and nightmare getting them response from them. Someone got back to me [name removed] from support and I provided all the details requested but having so much difficulty getting them either give me refund or replace the unit. I am lost what are my options to get them to do the fair thing. One unhappy & sad shoppingexpress buyer

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Michael

MichaelSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Easy, quick purchase

published

First time I've used Shopping Express as I normally buy local. Purchased on Sunday, received Wednesday 9am (N.S.W to Brisbane)
Paid for postage + insurance and product still cheaper then local stores

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M Huynh

M HuynhGreater Melbourne (Metropolitan), VIC

ASUS UX463 Purchase

published

I Purchased my ASUS from Shopping Express via eBay. The unit was delivered within 2 days. Great laptop. Easy to use and sturdy casing. I really enjoy using this for work.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Very poor after sales service

published

Shipped an item that was dead on arrival and now two weeks later have not shipped a replacement. Have had multiple emails asking them to send the ROA and took a long time to even get that.

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Incentivised ReviewNo
Return Claim MadeYes
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Mitchell

MitchellPerth, WA

  • 2 reviews

Fast safe delivery - exceeded my expectations!

published

I was sceptical about Shopping Express because they were cheap and I hadn't heard of them before, but they delivered my laptop safe and sound, and 2 days earlier than the expected date

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Ralph

Ralph

  • 2 reviews
  • 3 likes

ASUS Zenbook from Shopping Express

published

Asus ZenBook 14 UX434FLC 14" 1080p Touch i7-10510U 16GB 1TB SSD MX250 W10P Royal Blue Laptop. Best price offered for the ASUS Zenbook, great communication and fast guaranteed service.
Excellent product.

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Return Claim MadeNo
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Dennis

DennisSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Cost me $200- to shop through Shopping Express

published

Purchased an ASUS ZenBook laptop which carried a $200 cash back offer. This was a critical component of the decision to purchase.
Told to wait a week or two for the calim information to be provided.
Followed up via e mail with Shopping Express within two weeks - no response.
Followed up again and was told the promotion had finished - and now nobody wants to know.
Trust is a critical part of any decision to purchase online - and my trust in Shopping Express has been destroyed.
A warning to all potential and current customers of Shopping Express.

Incentivised ReviewNo
Return Claim MadeNo
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Karen

KarenWestern Australia

  • 4 reviews
  • Verified customer

I would happily shop with them again.

published

Shopping Express had the cheapest price for the Asus Zenbook I wanted. The transaction was simple and delivery was very fast.
I’m very happy with this company and also happy with my Zenbook. Asus had a promotion running at my time of purchase for a $100 e-gift card redemption, which was an added bonus.
Based on my experience, I would recommend Shopping Express.

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Terrible and can't go back

published

Been waiting over 3 weeks since paying for my purchase. Now I check up on the order and it has been cancelled with no email, no contact, no refund. This is not good. Now I've started searching for reviews and see this company is notorious.

I had spent > $1000 on computer parts. Pretty concerned at this point

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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  • Verified customer

Great product and quick response and perfect postage. Highly recommended

published

Asus 14" zen book laptop. Child friendly and light weight. Gen10 CPU. My son has used it for 2 days and is very excited to use it. Friendly service and helpful.

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  • Verified customer

Satisfied Customer

published

I found Shopping Express provided the best price for the purchase of my Asus Zenbook laptop. The online order process was straight-forward. The purchase was delivered safely and in a reasonable time .

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Great prices and safe shipping

published

Ordered my CPU and GPU from here due to their great prices and had no issues. Shipping was prompt. A bargain option for PC parts, but I haven’t had to deal with them re warranty so have no insight there.

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C R.

C R.Great Southern, WA

happy customer

published
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Brian G

Brian GIllawarra, NSW

  • 2 reviews
  • 10 likes

Keep Away

published

I purchased two 12TB hard drives through Shopping Express as they had advertised a free SSD if you purchased two hard drives between certain dates. I received my hard drives, however, they had post dated the invoice making me ineligible for the free SSD. Numerous emails and even sent them a copy of my bank statement showing the date of purchase but they refuse to supply what they advertised. I will never deal with them again.

Incentivised ReviewNo
Return Claim MadeNo
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Jerry D.

Jerry D.Perth, WA

I LOVE IT

published

I ordered a CPU. It was great! Arrived in 2 days and The product was in immaculate condition. Great company, will recommend!

Psssss: My experience was the opposite and I hated it but they paid me a lot anyway to do this.

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Doccortex

DoccortexSydney, NSW

  • 6 reviews
  • 13 likes

The Customer is Always Wrong

published

What started as a good purchase turned bad. I purchased a laptop, and the bonus was a USB security key.

I advised them I had received the laptop, but not the key. I searched the box 3-4 times, my wife verified the key was not present.

They then said a stocktake showed that it was sent.

So who is right ? I certainly don't have the item, which was supposedly in the box.

As it was a bonus, I am not particularly concerned, however, it does make me feel that if this had been a major and very expensive item, where would I stand.

All in all, 2/5

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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AlexU

AlexU

  • 2 reviews
  • Verified customer

5700 XT Graphics card Shipped within hours, received quickly- promo code provided promptly too

published

Bought a 5700 XT from their online site-cheapest price in the country by far
Bought 11am, shipped by 4pm
Received within a few days
Emailed support for the free game code and they responded quickly too (same day)
Highly recommended

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Atrocious Customer Service

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Incentivised ReviewNo
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Abbas

AbbasGreater Melbourne (Outer), VIC

  • 3 reviews
  • 4 likes

Worst place to ever go shopping online for Computer parts

published

Guys, Spoiler Alert on shoppingexpress.com.au. One of the worst online shopping stores for Computer spares i have worked with. I have had an SSD fail on my SkullNUC - which is under warranty. They keep passing the buck around between reps and never provide a response. Send them emails on mail@shoppingexpress.com.au and they claim they never receive our emails. Ask to escalate and they have no other email - just one email which is mail@shoppingexpress.com.au
Absolute disaster working with these guys. I would not recommend them and would advice anyone shopping online for computer or gaming parts to stay clear/away from these guys.

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Page 2 of 12
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Questions & Answers

Anwar A.

Anwar A.asked

James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.

Shocking customer services.

SWCT

No answers
traveller12010

traveller12010asked

Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010

2 answers
Dinodirect1
Dinodirect1

Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.

Grumpy
Grumpy

Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.

Daniel

Danielasked

2 questions
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?

1 answer
Honest
Honest

I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.

Get an answer from our members and Shopping Express representatives

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