Shopping Express (page 2 of 10)

I have asked S.E. to contact me directly as Ive spent well over $15,000 on their website. Multiple CPU's, GTX 2080Super, 3070 Master, AORUS Motherboards, 1TB 2TB SSDs both M.2 and SATA - you name it I have purchased. I have asked that they call me MULTIPLE TIMES and I highlight this in LARGE TRED CAPITAL Letters.
[Name Removed] does NOT return my calls. NOT ONCE.
Covid has been around since March 2020, that's 1.5 years and other companies are open and have staff like MSY for one, CX another. Why can't they call ? I find it very frustrating when I have technical questions to ask and want an answer immediately.

Purchased a laptop & was told they could not fulfil my order. Would not even offer an alternative or a raincheck.

James from shopping express facilitated a return for my order even though it was my fault as I ordered some 2 memory cards assuming that I have empty slots that I can install them into my ton find out there are no empty slots after I opened my laptop.
The order was delivered within time and in a very good condition and when I needed to return it I had no issues and James made it easy for me to return. I got refunded straight away after they've received the memory cards back.
Next time I want to buy I know where to go now.

Bought a monitor on their website. After a week I didn’t receive any updates, so I had to contact them by email. They said that they didn’t have stock anymore and they applied a refund.

It’s annoying that I had to contact them and ask. They should have proactively contact me to set my expectations early.

Great service from start to end with great prices. Recently purchased some Corsair Ram, realised after completing the order my delivery address was my old address. Quick email to the service desk, was answered and address updated both with the order and my account within 24hrs. Item was in my hands 3 business days later. Thanks Team

For my new company I need to invest 60'000$ in hardware and started simply with a Synology 920+ and 4 WD Red Plus 12 TB drives. All in all 2500 $, but a great product. I usually buy these at another supplier, but now wanted to give Shopping Express a try. Tagged for 32'000 other products on their website. Should have read the reviews here first.
A few hours after I ordered the above server and drives, I got an email that from now on there was an action of 10% rebate on exactly my configuration. This would have been an advantage of 250 $ had I w...

Shipped promptly and fast on an excellent deal for upgrading my computer. Ordered on sat night. Case was dispatched first on monday, and dispatch notice was released for that, 12 hours later the rest was dispatched. Sure enough, case came by the thursday and the rest followed the next day.

Returned a product to them. They said they'd check it out and if truly faulty would refund the product cost and postage. Took a long while to get product refund, and then over a month for them to respond on the postage cost refund. They said ok, and that the refund was booked to be processed. But over a week later, it's still not through and again they're not responding to emails. NEVER do business with this mob again.

Had 0 issue with company
Shipping was quick and communication was great. Changed a psu and they were cool about it’. Wanted to change a mobo but it was too late
The prices were really incredible
Very happy with the shopping express

Over a week before shipped, brand new (?) Hard drive failed within 3 months. Only went with them because it was cheaper

I bought a Gigabyte RX6800 XT Gaming OC graphic card from them when there was not a lot of supply availbe. the shipped it as advertised, withing 24 hours. the packaging was done very very very well safe (I mean box, bubble wrap, box again type of packaging). all together, good experiance

Ordered a new router (Archer AX11000) from Shopping Express. It was by far the cheapest online and delivery was fast and the item arrived undamaged and there were no issues.

Heard nothing until I contacted them, where they told me they had run out of stock. Even tho the site said they had some

Received my order and most parts were in perfect condition except for 1. It wasn't working and would be considered Dead on Arrival. Emailed them, they responded once asking for the serial number on the faulty product and now they have not responded in days, even after multiple emails requesting an update. Their phones aren't being manned either due to COVID, so just pray you don't need to communicate with their customer service team.

Taking advantage of shortages and hiking up prices. Disgusting behavior. Do not buy from them. They are simply rorting the system at the moment

Bought 2k worth of items with insurance still didn't get express shipping wth are these people playing at?
Don't bother, i am tempted to get my items and send them back repurchase through amazon.

I usually don't leave bad reviews, but this time it's important to warn other people. Stay away from them!!!

Ordered a product and after paying for it I realised that the image and the description were different.
Contacted them, worst support ever, no answers for days. I tried to mediate the situation with them, they didn't even answer. Every time I had to open a new ticket to get an answer.
Despite of the fact they says "Dispatch in 24 hrs" after a week not even answers.
Cancelled the order, got a refund.
Stay away from them!

Normally if I get bad service, I'll just take my business elsewhere, although this time I wanted to express a warning for others.... never order from this company.

A week after ordering, still no shipping advice to get an item from Sydney to Brisbane. Yeah, it's COVID and everyone is working from home, although other suppliers are able to ship overnight just fine, even from Melbourne.

Two weeks after receiving and following up with multiple emails, finally received some of what I ordered with no notification on partial shipping or what is ha...

Summary
Made 2 purchases with duplicate items. Trying to reach out to the support to modify or cancel the order immediately. It takes ages for the support to respond, and when they do, they are not helpful at all, even if the items are still in their warehouse and I state clearly I am 100% going to return the wrong items. They still sent all the items to me. I am sitting here and cannot do anything about it! Very frustrating. And due to its slow response and bad process, I had to hold on all my other purchases to wait for a clear response t...

ASUS laptop start up failures ( 3wks old). ... Upon seeking a fix to the problem was handballed to ASUS, with no intention from SHOPPING EXPRESS to assist further. DO NOT BUY FROM HERE

Shop with SE twice now. First time in 2019 just an RTX2070. No dramas there. 2nd time in September 2020, I purchase several PC parts valued 1300ish to upgrade my 10 yo PC to give wife for editing videos.

Did tons of research on parts and where to shop. Even checked out this product review before purchasing.

My honest opinion. There will always be a risk when purchasing the cheapest priced products online. Be it SE or other places. You need to factor in several things. Like the actual item (what are the odds it comes faulty), how long the co...

Bought a TP Link AX6000 wifi router. Item had niggling problems from the start, but after one of the ports went, and a few months later the router stopped working it was time to claim on the manufacturer’s 3 Year warranty. TP Link issued an RMA, and told us to contact the seller. Seller was issued with their own RMA and we have email confirmation going both ways that a replacement item was what we we wanted. Item was shipped (at our expense ($30)) to seller.

With no communication from Shallothead/Shopping Express, a refund was issued. Seller h...

I was on the hunt for an entry level graphics card for a new PC build. After checking all over the internet found Shopping Express to have the best price by far. I ordered an ASUS 1650 Super graphics card on Thursday night (17th Sept) and by COB Friday there was a tracking number and email from Australia Post stating it was at the Sydney Collection Centre. I received the card today (Tuesday 22nd) at my home in SEQ. I have had bad experiences with other computer vendors (I waited almost 8 weeks once for a monitor from a so called 'reputable' dealer) but am very happy to have found Shopping Express.....I will use again.

I ordered a pc part via the ebay linked provider futu online. I realised within 5 minutes I had ordered the wrong variation and I sent a cancellation request, which was not responded to until after the item had been sent. I was told to decline on delivery. As a result, I declined to accept the item on delivery, which was then returned to the dispatch address. However, now I am told they cannot find the item, and never received it. Australia post records clearly show it has been delivered. If you need to return stuff, good luck.

20 minutes after i ordered a cpu from the site i realised i didnt need the part and went to cancel the order (this was on a Saturday). 2 days later they get back to me asking "am i sure" and then i get an email saying it has been posted that afternoon (the following Monday).
So i asked them to redirect the postage so that we dont waste time and i can refund the order, they say i have to contact aus post to redirect, so i did, Australia post said to me the person who sent the item can only re direct. I let them know they were wrong and that they...