Reviewer Photos & Videos
sent the money via credit card now denighs it
watch out you do not get stung this guy trades under many titles. purchased APC UPS from him have the bank receipt he says no no money so no goods.
Parts shipped the day after, parts arrived earlier than expected. I had to ask customer support for some AMD codes. The store has competitive prices, would buy from here again.
misleading advertising/terrible customer service/Horrible company
Kai Seng Computer Solution
All this are same company operating as different entity. I have purchased a laptop through shopping express ebay store, which was advertise as touch screen, but when i got the product i wasn't. when i asked them to replace the unit with as advertise they said we will only refund as this was incorrect advertising. then i purchased from another seller on ebay (Kai Seng Computer Solution) and when i got the laptop from them it was the exact same (even serial number same) laptop which I...got from Shopping express. when i called them up the customer service person was acting so arrogant and not even accepting their mistake, they way he spoke was this what it is and thats your fault to have purchased with us. also refund was still pending for previous purchase which was returned 2 weeks back. now i have paid almost 3k to this guys and not getting the product which they have advertised and i have paid for twice.
Decent turnaround and overall positive experience
Bought a thermaltake fully modular 650w 80+ gold rgb psu and gskill flarex ram on the sunday during black friday sales, arrived today (exactly two weeks later). Parts came as they wouldve if I bought from more reputable retailers, no damage to the packaging and most of the delay was because of auspost. Very good deals, my pc wouldve cost about $70-100 more if I hadnt bought from shopping express.
Horrible company/customer service
Bought a misting fan from these guys a while back it stopped working after about a month.
They said at first yes we will send you a new one just discard of the old one.... Well I did and then a week after I did they said they needed it returned to be able to replace it.
Needless to say it was already gone. Even with the proof of the email saying dispose of it they refused to do anything.
Deleted account and moving on.
Good Value And Great To Deal With.
I have been purchasing items from Shopping Express for over a year and have always found them to be the best value for the items I purchased. Once I had a problem with a motherboard and they were very helpful.
Sometimes they might be a little slow on delivery but to me that is a minor concern.
I highly recommend Shopping Express to purchase computer hardware.
- Verified customer
Great price and fast turn around.
I bought an LG 34 Inch Ultragear from them recently and shipped within the 24 hour of my order so got it day after.
Very happy with the price and the quick turnaround.
- Verified customer
They sell the best SSD's
On Tuesday 6th August 2019 somebody purchased a Crucial MX500 2TB SSD for $338.30 without me knowing also it was sent to the wrong address so I disputed it with PayPal and they refunded me my money back.
On Friday 9th August 2019 Marcus signed for it and then he ripped the box open and he replaced it with a Crucial MX500 1TB SSD before he returned it to sender.
On Monday 16th September his sister returned the Crucial MX500 2TB SSD back to Shopping Express but I have no idea with happened in between him receiving the SSD until his sister returned it.
- Verified customer
Huh, my return was alright
At the risk of sounding like I was paid to write this, my refund went without a hitch. Got a DOA motherboard, sent an email off about getting a refund and was responded to same day. Sent some more info and a pic, got a return label, off it went. Refund about 12 days later. Maybe I was lucky, I don't know.
Crap Customer Service
Our item was faulty but they refuse to refund our postage cost; if the item is faulty we should get a full refund of our costs. More reputable retailers around.
Customer service useless
Wont ever reply and help with a problem i have, they just said to me to stop replying as i was not going to receive any refund. Waste of time
Lousy customer support
I made the mistake of buying a computer part from them. It did not work, and they did everything possible to make it difficult for me to return it and get a refund. After a couple of weeks of wasted time I simply gave up and let them keep the money.
Terrible customer support!
So i ordered 6 computer parts and i paid for auspost shipping i got fastway somehow
my ram i ordered was out of stock do they delayed the dispatch by 1 WEEK! without warning me
they only told me when i contacted them.
However i did get all my parts in working condition and i didn't pay much for the parts as well! cheap parts
- Verified customer
Good range, prices, products, shipping costs
I've purchased all sorts of things from Shopping Express-- going back to 2014. Each item arrived in decent time, intact, with reasonable shipping charges. Many items have free shipping- so hard to beat that one. Unlike some others posting here, I always got notification when the item shipped. Never have had any issues at all.
Completely satisfied with shopping express. After reading reviews here I was a bit worried if I have chosen the right seller, BUT I did. Ordered laptop (1400$) on 1.1.19 and already writing this review on new computer. And I live in far north Queensland. I am also satisfied with services of Fastways! Delivery was 1 day delayed but just judging by current weather situation, was expecting it much later.
Communication with support team from SE was as well fast and professional.
I believe that some people had trouble with this company but be honest with yourself guys, are you always 100%? We are all just people.
Have a good day.
Unorganized and unprofessional
After spending $500 on their website and various amounts of other websites, this one in particular didn’t send any email notification about my order and what state it was in. I then emailed them about the issue asking for details about my order and they didn’t respond so I decided to call them only to find out that one of the sellers was on vacation, which I am fine with but at least they should email me about the current state. Prices are good but lack in notifying
- Verified customer
Ordered and paid for a gaming screen on 18 Oct and its now 17th Dec. Fast Ways the couriers have not delivered and Shopping Express have not returned any of my calls. Not likely to use this ever again. someone is dodgy somewhere along the supply chain. Next time I'll pay more and collect it myself. Asked for immediate delivery and even then no assurances.
Very good customer service
Bought some DDR4 memory new, unfortunately one of the memory sticks had a fault. Called the Shopping Express phone line and was pleasantly surprised to talk to real Australian people with good English and phone mannerism. They timely provided an RMA and item was returned and refund provided. Would use again!
Very happy user of Shopping Express
I was shocked to see the low rating of this website. I have bought many computer parts from shopping express and not had a single issue once. Delivery is fast and it is always the first place I come to look due to their low price and great sales. A very happy customer here.
Ordered an almost complete system built around a specific Vega 56 card. Emailed them after a few days to check on the order and they said they were waiting on just the case. After a few more days of waiting, I called and found out the Vega wasn't in stock and they don't know when they'll get more stock from the supplier. They did offer another Vega 56 they had in stock (which is inferior and with a blower) so I cancelled the whole order.
Not great at all in updating me, wasted more than a week.
Questions & Answers
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
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