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Shopping Express

Shopping Express

2.7 from 259 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

1.2
13 reviews
5
(0)
4
(0)
3
(0)
2
(2)
1
(11)
  • Product Quality
    1.6 (9)
  • Return Claim MadeYes (8) · No (1)
  • Shipping
    2.0 (6)
  • Warranty Claim MadeYes (11) · No
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Jase
Jase
  • 3 reviews
  • 5 likes

No after sales service don't risk it.

published

I suggest no one buy anything from Shopping Express. If you ever have to return something that is faulty you will lose your money as there is no after sales support. If you have to return faulty items even within 7 days or they are DOA they will not refund you.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Steven Street
Steven StreetSouth East Queensland, QLD

Wont buy with them again

published

Have purchased 3 laptops of this company over the years. Initially very satisfied with everything until there was a problem with one of them. Laptop was still under manufacturer warranty. Jumped through many hoops and answered many questions as per the request of shopping express. Of course you cant telephone them and their only contact method is via email which were ironically answered by "James" to start with but eventually we were met with dead silence (no reply) ever. The warranty has now expired after many months of perseverance.
Don't buy through this company because they do not even back the manufacturers warranty. Steve.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Mitch
MitchSydney, NSW

Complete lack of customer service borderline a joke

published

As many have stated, it all goes fine until you have an issue with your product. Then customer service is completely unresponsive. It takes weeks for "James" to respond to any emails. They have taken their phone number down almost 2 years ago citing "Covid" as an excuse, meanwhile, we are now 100% back to normal. If you do receive a response, it's a half-arsed response that addresses 1/3 of your questions. That tells me they are not even reading the support tickets thouroughly.

I will never purchase from these guys again. This was my 4th large ticket purchase and the way they treat customers is appauling. They need to have a really hard look ar their customer support policies and sort it out, or risk losing a lot more business.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Warranty Claim MadeYes
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Failed refund
Failed refundSydney Surrounds, NSW

Failure to provide promised refund

published

Returned a product to them. They said they'd check it out and if truly faulty would refund the product cost and postage. Took a long while to get product refund, and then over a month for them to respond on the postage cost refund. They said ok, and that the refund was booked to be processed. But over a week later, it's still not through and again they're not responding to emails. NEVER do business with this mob again.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Electronics & Computing Shops

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SHOPPING EXPRESS

published

ASUS laptop start up failures ( 3wks old). ... Upon seeking a fix to the problem was handballed to ASUS, with no intention from SHOPPING EXPRESS to assist further. DO NOT BUY FROM HERE

Incentivised Review No
Warranty Claim MadeYes
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Trinketts
TrinkettsGreater Melbourne (Outer), VIC
  • 4 reviews
  • 6 likes

Refused to replace item. Issued refund then told us to rebuy item at $250 higher price.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedTP-Link AX6000 Archer AX6000
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Johan Gules
Johan GulesSydney, NSW
  • 2 reviews
  • 2 likes

Very rude customer service including after sales and warranty

published

Praying for not having any kind of issue after purchasing from them or your nightmare would start. I don't really want to repeat how friendy or rude their staff is, Just remeber there would be a reason that they have such a low price

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
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Related Articles

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Abbas
AbbasGreater Melbourne (Outer), VIC
  • 3 reviews
  • 4 likes

Worst place to ever go shopping online for Computer parts

published

Guys, Spoiler Alert on shoppingexpress.com.au. One of the worst online shopping stores for Computer spares i have worked with. I have had an SSD fail on my SkullNUC - which is under warranty. They keep passing the buck around between reps and never provide a response. Send them emails on mail@shoppingexpress.com.au and they claim they never receive our emails. Ask to escalate and they have no other email - just one email which is mail@shoppingexpress.com.au
Absolute disaster working with these guys. I would not recommend them and would advice anyone shopping online for computer or gaming parts to stay clear/away from these guys.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Horrible company/customer service

published

Bought a misting fan from these guys a while back it stopped working after about a month.
They said at first yes we will send you a new one just discard of the old one.... Well I did and then a week after I did they said they needed it returned to be able to replace it.
Needless to say it was already gone. Even with the proof of the email saying dispose of it they refused to do anything.

Deleted account and moving on.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMisting fan
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Electronics & Computing Shops

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Crap Customer Service

published

Our item was faulty but they refuse to refund our postage cost; if the item is faulty we should get a full refund of our costs. More reputable retailers around.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Bon J.
Bon J.Sydney, NSW
  • 2 reviews
  • 2 likes

Customer service useless

published

Wont ever reply and help with a problem i have, they just said to me to stop replying as i was not going to receive any refund. Waste of time

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedAMD CPU
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Questions & Answers

Neehan T.
Neehan T.asked

I saw a good laptop with a good price, however, I am not sure whether to order from this website, due to the mixed reviews. Could someone tell me whether I should order from this website or not?

No answers
Anwar A.
Anwar A.asked

James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.

Shocking customer services.

SWCT

1 answer
hotkiwi
hotkiwi

How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.

traveller12010
traveller12010asked

Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010

2 answers
Dinodirect1
Dinodirect1
Grumpy
Grumpy
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