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Shopping Express

Shopping Express (page 2 of 5)

2.7 from 243 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    1.7 (21)
  • Return Claim MadeYes (12) · No (17)
  • Shipping
    1.6 (19)
  • Warranty Claim MadeYes (8) · No (22)
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Reviewer Photos & Videos

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Terrible and can't go back

published

Been waiting over 3 weeks since paying for my purchase. Now I check up on the order and it has been cancelled with no email, no contact, no refund. This is not good. Now I've started searching for reviews and see this company is notorious.

I had spent > $1000 on computer parts. Pretty concerned at this point

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Brian G
Brian GIllawarra, NSW
  • 2 reviews
  • 10 likes

Keep Away

published

I purchased two 12TB hard drives through Shopping Express as they had advertised a free SSD if you purchased two hard drives between certain dates. I received my hard drives, however, they had post dated the invoice making me ineligible for the free SSD. Numerous emails and even sent them a copy of my bank statement showing the date of purchase but they refuse to supply what they advertised. I will never deal with them again.

Incentivised Review No
Return Claim MadeNo

Atrocious Customer Service

published
Incentivised Review No
Abbas
AbbasGreater Melbourne (Outer), VIC
  • 3 reviews
  • 4 likes

Worst place to ever go shopping online for Computer parts

published

Guys, Spoiler Alert on shoppingexpress.com.au. One of the worst online shopping stores for Computer spares i have worked with. I have had an SSD fail on my SkullNUC - which is under warranty. They keep passing the buck around between reps and never provide a response. Send them emails on mail@shoppingexpress.com.au and they claim they never receive our emails. Ask to escalate and they have no other email - just one email which is mail@shoppingexpress.com.au
Absolute disaster working with these guys. I would not recommend them and would advice anyone shopping online for computer or gaming parts to stay clear/away from these guys.

Product Quality
1/5
Incentivised Review No
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Ken K.
Ken K.Perth, WA

sent the money via credit card now denighs it

published

watch out you do not get stung this guy trades under many titles. purchased APC UPS from him have the bank receipt he says no no money so no goods.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Zafer Azad
Zafer AzadSydney, NSW

misleading advertising/terrible customer service/Horrible company

published
Product Quality
1/5
Shipping
1/5

Horrible company/customer service

published

Bought a misting fan from these guys a while back it stopped working after about a month.
They said at first yes we will send you a new one just discard of the old one.... Well I did and then a week after I did they said they needed it returned to be able to replace it.
Needless to say it was already gone. Even with the proof of the email saying dispose of it they refused to do anything.

Deleted account and moving on.

Product Quality
1/5
Incentivised Review No

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Crap Customer Service

published

Our item was faulty but they refuse to refund our postage cost; if the item is faulty we should get a full refund of our costs. More reputable retailers around.

Product Quality
1/5
Shipping
1/5
Bon J.
Bon J.Sydney, NSW
  • 2 reviews
  • 2 likes

Customer service useless

published

Wont ever reply and help with a problem i have, they just said to me to stop replying as i was not going to receive any refund. Waste of time

Product Quality
1/5
Shipping
1/5
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Unhappy In Sydney
Unhappy In SydneySydney, NSW
  • 11 reviews
  • 10 likes

Lousy customer support

published

I made the mistake of buying a computer part from them. It did not work, and they did everything possible to make it difficult for me to return it and get a refund. After a couple of weeks of wasted time I simply gave up and let them keep the money.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Torbvvv
TorbvvvBunbury
  • 2 reviews

Unorganized and unprofessional

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After spending $500 on their website and various amounts of other websites, this one in particular didn’t send any email notification about my order and what state it was in. I then emailed them about the issue asking for details about my order and they didn’t respond so I decided to call them only to find out that one of the sellers was on vacation, which I am fine with but at least they should email me about the current state. Prices are good but lack in notifying

Darren
DarrenGold Coast
  • Verified

Very Disappointing

published

Ordered and paid for a gaming screen on 18 Oct and its now 17th Dec. Fast Ways the couriers have not delivered and Shopping Express have not returned any of my calls. Not likely to use this ever again. someone is dodgy somewhere along the supply chain. Next time I'll pay more and collect it myself. Asked for immediate delivery and even then no assurances.

Electronics & Computing Shops

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Andy
AndyPerth, WA
  • 4 reviews
  • 8 likes

False Sales

published

On more than one occasion I have bought an item and a week later they refunded my money with no explanation.

  • Verified

Incompetent with inaccurate information on their own stock

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I spent a few weeks making sure I had the right parts for my order, (especially the BIOS being upgraded to be compatible with CPU) Customer service reassure it's updated, when I receive the order the motherboard is still on the release F1 Bios, and it's nearly bricked. Didn't acknowledge they screwed up.

  • Verified

Stop using Fastway!

published

Shopping Express is a good site/store, I bought what I wanted easily, website is easy to use and love your cheap prices. Would be a 5 star review but I Gave 1 star because they use a crappy postal service. Fastway is a joke, please switch to Aus post. Fastway advertises "am pick to pm delivery" in Sydney. My parcel was picked up within the same day, but according to their online tracking it was delivered between 3 Sydney depots over 3 days. So, I was forced to call them on the fourth day and they finally put in a request for urgent delivery. I ordered the same PC piece from PC case gear and it came from Melbourne faster than my delivery with Fastway.

Banjo Pete
Banjo Petecanberra
  • 2 reviews
  • 2 likes

Good Price and Product BUT!!

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The product and price were great; however, after the abysmal service from their FASTWAY courier - 8 days delay from consignment in Sydney to attempted delivery in Canberra - I would buy elsewhere in future.

Thieves.

published

Totally agree that they are incompetent, not to mention blatant thieves. They will steal 15% off you if you want to return an item. 15%. For what. Illegal and immoral. They should be put out of business immediately.

Just Read My Review

published

Nightmare to deal with, Do not touch!

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Bought a brand new phone with them, had no reception, took five months couldn't fix it. I was then issued a refurbished unit as replacement in accordance with their "Company Policy". Don't risk it!!!! Just don't!

Nic
NicSydney
  • 2 reviews
  • 3 likes

Hopeless.

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SSD Hard drive was dead on arrival. Said I have to wait 2 weeks so they can check if it's faulty. No follow up. No response to calls. Useless.

James
JamesBrisbane
  • 2 reviews
  • 7 likes

Don't trust them or their couriers!

published

Not only does it take 2 weeks for you to get something that is meant to come within 5 days (I ordered on a weekend so they had 10 working days to process and deliver) but the company they ship with left my box of computer parts on my front door even though it says signature required.
I would not recommend to anyone. Go local or to other companies as paying a little more is worth getting sooner and making sure it doesn't get taken or destroyed while sitting on your front step.

Craig
CraigSydney
  • 4 reviews
  • 6 likes

Thieves

published

Do not trust this company. If you ever have to return a product, they will take 15% of your refund without warning. This could amount to a large sum of money. It is a scam. It is illegal and it is totally immoral.
They will only accept returns by mail. Obviously, so that they don't have to personally take responsibility for their blatant theft.
I will never use Shopping Express again.

Aufo8mycat
Aufo8mycatMetropolitan Adelaide, SA
  • 2 reviews
  • 3 likes
  • Verified

Useless, slow never again

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Worse customer service ever

published

Never sent the product, didn't say why, took weeks to reply to emails about it, refuses to communicate. Terrible company, avoid at all costs.

Order

published

5 days gone by still haven't sent the product, I've tried getting in contact but have heard nothing back terrible customer service.

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