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Worse customer service ever
Never sent the product, didn't say why, took weeks to reply to emails about it, refuses to communicate. Terrible company, avoid at all costs.
5 days gone by still haven't sent the product, I've tried getting in contact but have heard nothing back terrible customer service.
Clarify which courier they will use to ship your order
Bought a 1080 ti GPU (paid almost $1,300) on the 12th of AUG 2017. Unfortunately, they used Fastway Couriers. I've had very horrible experiences with them before and a quick Google search will show you how terrible they are - cannot contact the driver, tracking shows false information, drivers don't actually attempt to deliver, etc.
Bought a $90 pair of head phones on the 14th AUG 2017. Received it today because they used AusPost.
So for an item worth almost $1,300, they use a courier that is now for not delivering, yet for an item <$100 a reputable company is used..
Order was never shipped, so I ended up cancelling.
When I placed the order, the website said that all parts were in stock and would be shipped by Aus Post Couriers and be with me within 3-5 days.
I sent an email at the 3 work day mark and got no response. I made a call at the 5 day mark and was told they had in fact not had the case in stock, but it had come in and they would package my order and it would be shipped. Still no contact 2 days later, so I made the call and was told the same thing, they had the part in stock and it would now be shipped.
Finally today I made the call again, wa...s told they would package it and send it today. I asked for confirmation of that as I had been told this before, I was not too certain that it would get done. (This was at 9:30 this morning). Having heard nothing at 1:30pm I called and cancelled the order. I instead went with a competitor that has shipped two orders to me in the time that I placed and never received the order from shopping express. They were the cheapest for the parts I was getting, but ultimately the customer service and lack of communication took its cost.
Waiting on product to arrive....now told not in stock
Promising a 3-6 day delivery I was expecting my order to arrive by the 7th day and then receive an email to say sorry we don't have that item in stock anymore we'll send you a refund, not idea on an ETA for stock supplies or any offer to swap it for something else just a straight refund, see you later.
Terrible customer service.
No communication, no order fulfillment, but happy to take the money
Parts to build a PC were ordered and fully paid for on a Sunday evening. All parts were shown as in stock so expected picking and shipping the Monday/Tuesday..
The order status still shows as requiring picking Friday lunchtime.
No communication about status, no reply to 2 emails requesting information, a help portal that can't be used to track issues as the store log on details don't work and there's no way to register for the task tracking.
Seeking a refund now through PayPal, but in the meantime no parts and they have my money.
Will never go near this business again.
Awful. Terrible customer support.
Bought a GPU in December and it was fault, so I enquired for my valid refund, and got it shipped. It's now in April, and they keep saying to wait until next week. Extremely disappointed.
Don't buy unless you want to lose money and go through hell
Lies and deceit!
Faulty item sent, claimed for refund, takes two month and will still not authorise.
Not worth it.
Futu Online ( Shopping Express)
Purchased a laptop off these guys and it was a DOA, They have no idea how to handle a DOA from Asus and just straight out give you the wrong information. Been told I will have to wait 3 weeks to get a refund.
Do not buy off these guys, go to a trusted seller
Delivery took one month for common computer parts
Do not buy from shopping express. The price may be OK but if you have a problem they will make absolutely no attempt remedy the situation. There is no customer service as such and no communication. The parts I bought were sent by train from Sydney to Perth and took 1 month. The total weight was approx 1 kg.
Beware they don't provide tracking number.
Placed an order 3 weeks ago,told me was dispatched on 28/11.
Obviously they didn't. Asking for the tracking number but no response.
Would not buy from again
Attracted by best combination of price and delivery. However, by way of a quick timeline:
- 21 November, ordered online the item which was advertised as available for shipping in 24 hours.
- 25 November, received notification that the item was despatched
- 03 December, courier tracking shows the parcel in Perth and a status of “Onboard - your parcel is ready for delivery.”
- 07 December, message sent to customer services
- 09 December, message sent to courier
- 12 December, item still not received and no response from customer service or from courier.
Extremely disappointed! Mistakes, errors or accidental damage can happen but no feedback is not acceptable.
No communication. No stock.
I ordered a Dyson vacuum cleaner for what was a good price. Paid up in full and then sat and waited for a week and half. Heard nothing during that time. Then a refund turns up. No explanation. No communications, nothing.
It's not so much that they did not have stock of what they said they could sell me but the fact that they never spoke to me at all.
Terrible service, can't do their jobs at all
I ordered various PC parts from here, after 10 days of waiting and told my items had no dispacted yet. I called and asked, the motherboard I had ordered was apparently "out of stock", despite me checking every single part beforehand and if they were in stock or not.
The only offer I was given to fix the problem was to "spend $30 to upgrade to the next motherboard up" after I had already spend 1.5k on the parts, and even then the customer service desk still couldn't answer my questions of when the other motherboard would come in, how long it ...would take to ship and whether or not the motherboard would fit my other items. Don't order from here, unless you want to deal with terrible customer service and dodgy/shady practices. One of the worst buying experiences I've ever had, and not even the cheapest around. Useless website, don't bother. Try somewhere else and save yourself the hassle and money.
Order not dispatched within 24 hours!
Ordered a SSD for which the product description claims "Dispatch from warehouse in 24 hours".
PayPal payment processed immediately, but after business 3 days still no sounds if the order has been dispatched. Don't be fooled by these claims.
Bad Choices Of Shopping Online
Merchants like HUGE BEST LTD from CHINA Who advertise items like DashCams and don't supply you
Directly, involve other Merchants like SALEs@JEWELRY-DIY.COM and other, send something that you didn't order, after waiting 4 weeks. The DashCam I ordered had GPS and DUAL LENSES..
The one I received NO GPS and a SINGLE LENSE and was totally different from what I had ordered. It is also amazing how delivery times vary, from one week to four weeks once you have paid your money.
Non existent tech support
Problem with the mouse, I bought from them. They still haven't reply to my tech support help request. Had to go through manufacturer for help. Lost the DOA period due to their slowness or negligence.
Poor Customer Service
I was thinking about building a new gaming computer system and was wanting to spend close to $4000 on parts to build this system. I came across some specials in the store and was prepared to buy from this place. Before making the purchase I needed to ask some questions about the part selections I was choosing as I wanted to make sure all the parts I selected were compatible and upgradeable for a future SLI modification for the graphics card. Anyhow I sent in an e-mail about a week earlier and did not get any replies... I followed...
Massive Discounts! Hurry Ends Quick! Oh wait...
Don't be fooled by the marked down prices showing a massive percentage discount. The prices on Epic Hour Sales are marginally better than finding the same product from an Online Retailer.
For example: LINK TO SCREENCAP: http://imgur.com/W4xW8ku
"Qnap TS-453 Pro 4 Bay NAS 2GB TS-453Pro-2G
10 units available, 1 per customer
Double charged on an order. Took ages to refund. NOT A SINGLE APOLOGY
Bought a few items from them last month. The price was good, honestly.
However, due to some 'glitches in their system', I ended up paying them twice. I immediately called them to resolve the issue and demanded a refund. After emailing them all evidence, they promised to refund the following week when the fund is cleared.
They NEVER DID. After 3 week waiting, I had to call them again and this time had to persuade them that I'm not scamming on them (Yes you read it right, they suspected me). After more than half an hour they finally found out ...
EPIC hour cheating
During epic hour on 28/03/16 between 10-11pm, they advertised WD 2TB portable hard drive for $109. I ordered one on 10:33pm and authorised payment through paypal. They didn't accept the order until 11:00:30pm and charged me $128. Since then I contacted them thrice on the phone and they agreed to pay refund but still didn't receive money. I think these guys are nothing else but cheap online retailers who got no ethics.
Quick to get your money
A month ago I paid by direct deposit after receiving invoice - nothing since. Have made two, same, enquiries without a response.
I was contacted the day after this review said they had no record of payment. Upon checking details I had sent direct payment to the wrong account number. I advised them of my effor and ate a big helping of humble pie.
Please don't buy anything from them!
I have purchased a laptop through eBay. It took 2 weeks to be delivered to me then 7 DAYS later the laptop died. After getting DOA claim number from ASUS, I sent them back to the company as they promised to send a new laptop. I understand it is not their fault that laptop was faulty but I had to email them to ask what was happening and it took them almost 4 weeks for them to tell me that laptop is out of stock. I was really disappointed at their low communication standard and slow postage. Please think twice before purchasing from here.
Do Not Buy From These Guys, Selling Things They Don't Have In Stock
It's been 2 weeks since I ordered and nothing has been sent. I rang them and they said they don't have any stock on my items and that I'd have to wait another 2 weeks to get the items. I said well this is pathetic. They offered me a $5 discount which I said jam it. Worst experience I've ever had.
Beware - this is a dodgy business
I ordered a solid state drive and memory card on 28/11/15. After a week and hearing nothing back I logged in to my account and saw the order had no tracking information. I sent many emails and finally got a response stating that the memory card was not available and that would send the drive and refund the $133 for the card. Still no tracking info and no response to emails a week after that so I log a paypal dispute. This gets their attention and they agree to refund me the money within two business days if I drop the dispute. OK so I drop the ...dispute and they send the drive but they still put the memory card on the invoice despite not sending it and still no refund. I send more emails that get no response. Eventually had to make a phone call where I was bounced from one employee to another and put on hold and then they refunded the money after I threatened to take it to the small claims court. Overall this was a very unpleasant transaction that took nearly a month to resolve. This company act in a very unprofessional manner and would clearly have kept my money if I hadn't pursued a refund. Avoid them at all costs. Beware of all their fake positive reviews on this site too.
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