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Ignores good customers, no vision
For my new company I need to invest 60'000$ in hardware and started simply with a Synology 920+ and 4 WD Red Plus 12 TB drives. All in all 2500 $, but a great product. I usually buy these at another supplier, but now wanted to give Shopping Express a try. Tagged for 32'000 other products on their website. Should have read the reviews here first.
A few hours after I ordered the above server and drives, I got an email that from now on there was an action of 10% rebate on exactly my configuration. This would have been an advantage of 250 $ had I w...
Failure to provide promised refund
Returned a product to them. They said they'd check it out and if truly faulty would refund the product cost and postage. Took a long while to get product refund, and then over a month for them to respond on the postage cost refund. They said ok, and that the refund was booked to be processed. But over a week later, it's still not through and again they're not responding to emails. NEVER do business with this mob again.
Over a week before shipped, brand new (?) Hard drive failed within 3 months. Only went with them because it was cheaper
Do not recommend
Heard nothing until I contacted them, where they told me they had run out of stock. Even tho the site said they had some
Awful Customer Service
Received my order and most parts were in perfect condition except for 1. It wasn't working and would be considered Dead on Arrival. Emailed them, they responded once asking for the serial number on the faulty product and now they have not responded in days, even after multiple emails requesting an update. Their phones aren't being manned either due to COVID, so just pray you don't need to communicate with their customer service team.
Scumbags selling over retail
Taking advantage of shortages and hiking up prices. Disgusting behavior. Do not buy from them. They are simply rorting the system at the moment
Bought 2k worth of items with insurance still didn't get express shipping wth are these people playing at?
Don't bother, i am tempted to get my items and send them back repurchase through amazon.
I usually don't leave bad reviews, but this time it's important to warn other people. Stay away from them!!!
Ordered a product and after paying for it I realised that the image and the description were different.
Contacted them, worst support ever, no answers for days. I tried to mediate the situation with them, they didn't even answer. Every time I had to open a new ticket to get an answer.
Despite of the fact they says "Dispatch in 24 hrs" after a week not even answers.
Cancelled the order, got a refund.
Stay away from them!
Worst IT supplier of the year goes to
Normally if I get bad service, I'll just take my business elsewhere, although this time I wanted to express a warning for others.... never order from this company.
A week after ordering, still no shipping advice to get an item from Sydney to Brisbane. Yeah, it's COVID and everyone is working from home, although other suppliers are able to ship overnight just fine, even from Melbourne.
Two weeks after receiving and following up with multiple emails, finally received some of what I ordered with no notification on partial shipping or what is ha...ppening with the other items. As for customer service, will can't call them, as everyone is working from home, and looks like they can't figure out how to forward a number. Email responses take days. This is one supplier who really needs to re-evaluate using express in their name.
Terrible process and customer service! Extremely slow and user unfriendly, unbelievable!
Made 2 purchases with duplicate items. Trying to reach out to the support to modify or cancel the order immediately. It takes ages for the support to respond, and when they do, they are not helpful at all, even if the items are still in their warehouse and I state clearly I am 100% going to return the wrong items. They still sent all the items to me. I am sitting here and cannot do anything about it! Very frustrating. And due to its slow response and bad process, I had to hold on all my other purchases to wait for a clear response t...
The reviewer stated that an incentive was offered for this review
ASUS laptop start up failures ( 3wks old). ... Upon seeking a fix to the problem was handballed to ASUS, with no intention from SHOPPING EXPRESS to assist further. DO NOT BUY FROM HERE
Refused to replace item. Issued refund then told us to rebuy item at $250 higher price.
Bought a TP Link AX6000 wifi router. Item had niggling problems from the start, but after one of the ports went, and a few months later the router stopped working it was time to claim on the manufacturer’s 3 Year warranty. TP Link issued an RMA, and told us to contact the seller. Seller was issued with their own RMA and we have email confirmation going both ways that a replacement item was what we we wanted. Item was shipped (at our expense ($30)) to seller.
With no communication from Shallothead/Shopping Express, a refund was issued. Seller h...as stock of this item and is still selling them on Ebay and through their Shopping Express online store. When we contacted the seller we were told to repurchase the item if we wanted a new one. The item is now $250 more expense than when we bought it. At present the manufacturer is pointing at the seller. We will be approaching consumer affairs next. This is a blatant attempt to make an additional $250 off us, not including the postage we had to wear to return the item to them.
Poor communication, inability to cancel an order without hassle
I ordered a pc part via the ebay linked provider futu online. I realised within 5 minutes I had ordered the wrong variation and I sent a cancellation request, which was not responded to until after the item had been sent. I was told to decline on delivery. As a result, I declined to accept the item on delivery, which was then returned to the dispatch address. However, now I am told they cannot find the item, and never received it. Australia post records clearly show it has been delivered. If you need to return stuff, good luck.
I just wanted to cancel my order...
20 minutes after i ordered a cpu from the site i realised i didnt need the part and went to cancel the order (this was on a Saturday). 2 days later they get back to me asking "am i sure" and then i get an email saying it has been posted that afternoon (the following Monday).
So i asked them to redirect the postage so that we dont waste time and i can refund the order, they say i have to contact aus post to redirect, so i did, Australia post said to me the person who sent the item can only re direct. I let them know they were wrong and that they...
incomplete product provided and will only offer a return if I pay for postage
Their product offered a free game with purchase of their product, after emailing them they were unable to provide the promised redeemed product as they say it is a redemption with a third party. After liasing with both companies they managed to provide me a redemption of the completely wrong (unwanted) product. Annoyed with the month of correspondence email I have requested a refund instead, but they claim my refund is based only of a change of mind so I am not entitled to the full amount refunded and I would have to pay for my own postage.
I ...don't doubt there have been some issues with the third party site not living up to their promises however the only reason I bought their Galax Geforce 2060 was for the promotion Shopping Express advertised for a free game download. If you advertise it as part of a deal and do not honor the product I feel cheated, I understand some companies make mistakes but to be completely unempathetic and reject the claims for a full refund or also ask for postage after having made very expensive purchases seems completely unethical.
Very rude customer service including after sales and warranty
Praying for not having any kind of issue after purchasing from them or your nightmare would start. I don't really want to repeat how friendy or rude their staff is, Just remeber there would be a reason that they have such a low price
Delivered Broken ASUS Vivobook Laptop X509JA-EJ159R
Purchased the brand new Asus Vivobook X509A-E159R. Opened the unit and was unable to use as screen was showing random picture. Contacted the team and nightmare getting them response from them. Someone got back to me [name removed] from support and I provided all the details requested but having so much difficulty getting them either give me refund or replace the unit. I am lost what are my options to get them to do the fair thing. One unhappy & sad shoppingexpress buyer
Very poor after sales service
Shipped an item that was dead on arrival and now two weeks later have not shipped a replacement. Have had multiple emails asking them to send the ROA and took a long time to even get that.
Cost me $200- to shop through Shopping Express
Purchased an ASUS ZenBook laptop which carried a $200 cash back offer. This was a critical component of the decision to purchase.
Told to wait a week or two for the calim information to be provided.
Followed up via e mail with Shopping Express within two weeks - no response.
Followed up again and was told the promotion had finished - and now nobody wants to know.
Trust is a critical part of any decision to purchase online - and my trust in Shopping Express has been destroyed.
A warning to all potential and current customers of Shopping Express.
Terrible and can't go back
Been waiting over 3 weeks since paying for my purchase. Now I check up on the order and it has been cancelled with no email, no contact, no refund. This is not good. Now I've started searching for reviews and see this company is notorious.
I had spent > $1000 on computer parts. Pretty concerned at this point
Questions & Answers
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.
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