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No after sales service don't risk it.
I suggest no one buy anything from Shopping Express. If you ever have to return something that is faulty you will lose your money as there is no after sales support. If you have to return faulty items even within 7 days or they are DOA they will not refund you.
Wont buy with them again
Have purchased 3 laptops of this company over the years. Initially very satisfied with everything until there was a problem with one of them. Laptop was still under manufacturer warranty. Jumped through many hoops and answered many questions as per the request of shopping express. Of course you cant telephone them and their only contact method is via email which were ironically answered by "James" to start with but eventually we were met with dead silence (no reply) ever. The warranty has now expired after many months of perseverance.
Don't buy through this company because they do not even back the manufacturers warranty. Steve.
Lost my trust
Used them several times over the years. No problem... only when things go well.
Recently I bought a power supply from them, but only got to installing it after 2 months. It turned out to be defective, and I had to pay the return postage because it was outside of 30 days. They sent me a replacement - this time I tested it immediately and it was defective (again). They paid the return postage and refunded me, but I had to chase them up for my refund.
At this point, their service is rather unprofessional, but ok.
So I bought from them again - a ...few expensive items which were split into two deliveries. One was delivered in good time, but the other was acknowledged as lost by Auspost after a month of waiting. I emailed Shopping Express who got a refund from Auspost. Shopping Express agreed in writing to refund me, but they have not. I have sent them multiple emails and all have been ignored. It has now been 5 weeks. They have ghosted me. Now I'm hoping to get the refund through consumer protection or my bank... however long that takes. Shopping Express is dishonest and have lost my trust. Is the cheaper price worth the risk? Maybe if it wasn't so much $ at stake. I definitely won't be buying anything expensive from them in future.
Zero after care/ service. Stay away.
Three week, 15 odd email, still no reply, not even an automatic response. Zero after care. Do not waste your time with these jokers. Their service is truly non existent. The small saving isn't with the issues you will face.
I bought with 30 day money back guarantee, and ended up needing to swap a item, but they don't reply....at all!
Failure to provide promised refund
Returned a product to them. They said they'd check it out and if truly faulty would refund the product cost and postage. Took a long while to get product refund, and then over a month for them to respond on the postage cost refund. They said ok, and that the refund was booked to be processed. But over a week later, it's still not through and again they're not responding to emails. NEVER do business with this mob again.
I usually don't leave bad reviews, but this time it's important to warn other people. Stay away from them!!!
Ordered a product and after paying for it I realised that the image and the description were different.
Contacted them, worst support ever, no answers for days. I tried to mediate the situation with them, they didn't even answer. Every time I had to open a new ticket to get an answer.
Despite of the fact they says "Dispatch in 24 hrs" after a week not even answers.
Cancelled the order, got a refund.
Stay away from them!
Terrible process and customer service! Extremely slow and user unfriendly, unbelievable!
Made 2 purchases with duplicate items. Trying to reach out to the support to modify or cancel the order immediately. It takes ages for the support to respond, and when they do, they are not helpful at all, even if the items are still in their warehouse and I state clearly I am 100% going to return the wrong items. They still sent all the items to me. I am sitting here and cannot do anything about it! Very frustrating. And due to its slow response and bad process, I had to hold on all my other purchases to wait for a clear response t...
The reviewer stated that an incentive was offered for this review
Refused to replace item. Issued refund then told us to rebuy item at $250 higher price.
Bought a TP Link AX6000 wifi router. Item had niggling problems from the start, but after one of the ports went, and a few months later the router stopped working it was time to claim on the manufacturer’s 3 Year warranty. TP Link issued an RMA, and told us to contact the seller. Seller was issued with their own RMA and we have email confirmation going both ways that a replacement item was what we we wanted. Item was shipped (at our expense ($30)) to seller.
With no communication from Shallothead/Shopping Express, a refund was issued. Seller h...as stock of this item and is still selling them on Ebay and through their Shopping Express online store. When we contacted the seller we were told to repurchase the item if we wanted a new one. The item is now $250 more expense than when we bought it. At present the manufacturer is pointing at the seller. We will be approaching consumer affairs next. This is a blatant attempt to make an additional $250 off us, not including the postage we had to wear to return the item to them.
Poor communication, inability to cancel an order without hassle
I ordered a pc part via the ebay linked provider futu online. I realised within 5 minutes I had ordered the wrong variation and I sent a cancellation request, which was not responded to until after the item had been sent. I was told to decline on delivery. As a result, I declined to accept the item on delivery, which was then returned to the dispatch address. However, now I am told they cannot find the item, and never received it. Australia post records clearly show it has been delivered. If you need to return stuff, good luck.
I just wanted to cancel my order...
20 minutes after i ordered a cpu from the site i realised i didnt need the part and went to cancel the order (this was on a Saturday). 2 days later they get back to me asking "am i sure" and then i get an email saying it has been posted that afternoon (the following Monday).
So i asked them to redirect the postage so that we dont waste time and i can refund the order, they say i have to contact aus post to redirect, so i did, Australia post said to me the person who sent the item can only re direct. I let them know they were wrong and that they...
incomplete product provided and will only offer a return if I pay for postage
Their product offered a free game with purchase of their product, after emailing them they were unable to provide the promised redeemed product as they say it is a redemption with a third party. After liasing with both companies they managed to provide me a redemption of the completely wrong (unwanted) product. Annoyed with the month of correspondence email I have requested a refund instead, but they claim my refund is based only of a change of mind so I am not entitled to the full amount refunded and I would have to pay for my own postage.
I ...don't doubt there have been some issues with the third party site not living up to their promises however the only reason I bought their Galax Geforce 2060 was for the promotion Shopping Express advertised for a free game download. If you advertise it as part of a deal and do not honor the product I feel cheated, I understand some companies make mistakes but to be completely unempathetic and reject the claims for a full refund or also ask for postage after having made very expensive purchases seems completely unethical.
Delivered Broken ASUS Vivobook Laptop X509JA-EJ159R
Purchased the brand new Asus Vivobook X509A-E159R. Opened the unit and was unable to use as screen was showing random picture. Contacted the team and nightmare getting them response from them. Someone got back to me [name removed] from support and I provided all the details requested but having so much difficulty getting them either give me refund or replace the unit. I am lost what are my options to get them to do the fair thing. One unhappy & sad shoppingexpress buyer
Very poor after sales service
Shipped an item that was dead on arrival and now two weeks later have not shipped a replacement. Have had multiple emails asking them to send the ROA and took a long time to even get that.
Worst place to ever go shopping online for Computer parts
Guys, Spoiler Alert on shoppingexpress.com.au. One of the worst online shopping stores for Computer spares i have worked with. I have had an SSD fail on my SkullNUC - which is under warranty. They keep passing the buck around between reps and never provide a response. Send them emails on firstname.lastname@example.org and they claim they never receive our emails. Ask to escalate and they have no other email - just one email which is email@example.com
Absolute disaster working with these guys. I would not recommend them and would advice anyone shopping online for computer or gaming parts to stay clear/away from these guys.
Horrible company/customer service
Bought a misting fan from these guys a while back it stopped working after about a month.
They said at first yes we will send you a new one just discard of the old one.... Well I did and then a week after I did they said they needed it returned to be able to replace it.
Needless to say it was already gone. Even with the proof of the email saying dispose of it they refused to do anything.
Deleted account and moving on.
Questions & Answers
I saw a good laptop with a good price, however, I am not sure whether to order from this website, due to the mixed reviews. Could someone tell me whether I should order from this website or not?
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I w...as given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once...the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
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