No order updates and no stock
Bought a monitor on their website. After a week I didn’t receive any updates, so I had to contact them by email. They said that they didn’t have stock anymore and they applied a refund.
It’s annoying that I had to contact them and ask. They should have proactively contact me to set my expectations early.
Ignores good customers, no vision
For my new company I need to invest 60'000$ in hardware and started simply with a Synology 920+ and 4 WD Red Plus 12 TB drives. All in all 2500 $, but a great product. I usually buy these at another supplier, but now wanted to give Shopping Express a try. Tagged for 32'000 other products on their website. Should have read the reviews here first.
A few hours after I ordered the above server and drives, I got an email that from now on there was an action of 10% rebate on exactly my configuration. This would have been an advantage of 250 $ had I w...
Over a week before shipped, brand new (?) Hard drive failed within 3 months. Only went with them because it was cheaper
Do not recommend
Heard nothing until I contacted them, where they told me they had run out of stock. Even tho the site said they had some
Scumbags selling over retail
Taking advantage of shortages and hiking up prices. Disgusting behavior. Do not buy from them. They are simply rorting the system at the moment
Bought 2k worth of items with insurance still didn't get express shipping wth are these people playing at?
Don't bother, i am tempted to get my items and send them back repurchase through amazon.
Worst IT supplier of the year goes to
Normally if I get bad service, I'll just take my business elsewhere, although this time I wanted to express a warning for others.... never order from this company.
A week after ordering, still no shipping advice to get an item from Sydney to Brisbane. Yeah, it's COVID and everyone is working from home, although other suppliers are able to ship overnight just fine, even from Melbourne.
Two weeks after receiving and following up with multiple emails, finally received some of what I ordered with no notification on partial shipping or what is ha...ppening with the other items. As for customer service, will can't call them, as everyone is working from home, and looks like they can't figure out how to forward a number. Email responses take days. This is one supplier who really needs to re-evaluate using express in their name.
Very rude customer service including after sales and warranty
Praying for not having any kind of issue after purchasing from them or your nightmare would start. I don't really want to repeat how friendy or rude their staff is, Just remeber there would be a reason that they have such a low price
Cost me $200- to shop through Shopping Express
Purchased an ASUS ZenBook laptop which carried a $200 cash back offer. This was a critical component of the decision to purchase.
Told to wait a week or two for the calim information to be provided.
Followed up via e mail with Shopping Express within two weeks - no response.
Followed up again and was told the promotion had finished - and now nobody wants to know.
Trust is a critical part of any decision to purchase online - and my trust in Shopping Express has been destroyed.
A warning to all potential and current customers of Shopping Express.
Terrible and can't go back
Been waiting over 3 weeks since paying for my purchase. Now I check up on the order and it has been cancelled with no email, no contact, no refund. This is not good. Now I've started searching for reviews and see this company is notorious.
I had spent > $1000 on computer parts. Pretty concerned at this point
I purchased two 12TB hard drives through Shopping Express as they had advertised a free SSD if you purchased two hard drives between certain dates. I received my hard drives, however, they had post dated the invoice making me ineligible for the free SSD. Numerous emails and even sent them a copy of my bank statement showing the date of purchase but they refuse to supply what they advertised. I will never deal with them again.
The Customer is Always Wrong
What started as a good purchase turned bad. I purchased a laptop, and the bonus was a USB security key.
I advised them I had received the laptop, but not the key. I searched the box 3-4 times, my wife verified the key was not present.
They then said a stocktake showed that it was sent.
So who is right ? I certainly don't have the item, which was supposedly in the box.
As it was a bonus, I am not particularly concerned, however, it does make me feel that if this had been a major and very expensive item, where would I stand.
All in all, 2/5
sent the money via credit card now denighs it
watch out you do not get stung this guy trades under many titles. purchased APC UPS from him have the bank receipt he says no no money so no goods.
misleading advertising/terrible customer service/Horrible company
Kai Seng Computer Solution
All this are same company operating as different entity. I have purchased a laptop through shopping express ebay store, which was advertise as touch screen, but when i got the product i wasn't. when i asked them to replace the unit with as advertise they said we will only refund as this was incorrect advertising. then i purchased from another seller on ebay (Kai Seng Computer Solution) and when i got the laptop from them it was the exact same (even serial number same) laptop which I...got from Shopping express. when i called them up the customer service person was acting so arrogant and not even accepting their mistake, they way he spoke was this what it is and thats your fault to have purchased with us. also refund was still pending for previous purchase which was returned 2 weeks back. now i have paid almost 3k to this guys and not getting the product which they have advertised and i have paid for twice.
Lousy customer support
I made the mistake of buying a computer part from them. It did not work, and they did everything possible to make it difficult for me to return it and get a refund. After a couple of weeks of wasted time I simply gave up and let them keep the money.
Questions & Answers
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.
Get an answer from our members and Shopping Express representatives
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