2 photos
Shopping Express

Shopping Express

2.7 from 233 reviews · View Statistics

Reviews

3.3

36 reviews
  • Product Quality
    2.3 (8)
  • Return Claim MadeYes · No (16)
  • Shipping
    2.4 (8)
  • Warranty Claim MadeYes (2) · No (11)
Previous
Next
Raul A.
Raul A.Sydney, NSW
  • 2 reviews
  • 1 like

No order updates and no stock

published

Bought a monitor on their website. After a week I didn’t receive any updates, so I had to contact them by email. They said that they didn’t have stock anymore and they applied a refund.

It’s annoying that I had to contact them and ask. They should have proactively contact me to set my expectations early.

Incentivised ReviewNo
Return Claim MadeNo
hotkiwi
hotkiwiPerth, WA
  • 48 reviews
  • 30 likes

Ignores good customers, no vision

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Tony
TonyNew South Wales

Never again

published

Over a week before shipped, brand new (?) Hard drive failed within 3 months. Only went with them because it was cheaper

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedWd blue 1 tb 2 5" hdd
Electronics & Computing Shops

Find out how Shopping Express compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Anonymous
AnonymousGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes

Do not recommend

published

Heard nothing until I contacted them, where they told me they had run out of stock. Even tho the site said they had some

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchased27'' UltraGear 4K UHD Nano IPS 1ms 144Hz G-Sync Compatible Gaming Monitor
Neil
Neil
  • 3 reviews
  • 1 like

Scumbags selling over retail

published

Taking advantage of shortages and hiking up prices. Disgusting behavior. Do not buy from them. They are simply rorting the system at the moment

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Related Articles
Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next

Bad shipping

published

Bought 2k worth of items with insurance still didn't get express shipping wth are these people playing at?
Don't bother, i am tempted to get my items and send them back repurchase through amazon.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Chris L.
Chris L.South East Queensland, QLD
  • 2 reviews

Worst IT supplier of the year goes to

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedIT Goods
Johan Gules
Johan GulesSydney, NSW
  • 2 reviews
  • 2 likes

Very rude customer service including after sales and warranty

published

Praying for not having any kind of issue after purchasing from them or your nightmare would start. I don't really want to repeat how friendy or rude their staff is, Just remeber there would be a reason that they have such a low price

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Dennis
DennisSouth East Queensland, QLD
  • 2 reviews
  • Verified

Cost me $200- to shop through Shopping Express

published

Purchased an ASUS ZenBook laptop which carried a $200 cash back offer. This was a critical component of the decision to purchase.
Told to wait a week or two for the calim information to be provided.
Followed up via e mail with Shopping Express within two weeks - no response.
Followed up again and was told the promotion had finished - and now nobody wants to know.
Trust is a critical part of any decision to purchase online - and my trust in Shopping Express has been destroyed.
A warning to all potential and current customers of Shopping Express.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedASUS ZenBook 14 UM433DA
Electronics & Computing Shops

Find out how Shopping Express compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Terrible and can't go back

published

Been waiting over 3 weeks since paying for my purchase. Now I check up on the order and it has been cancelled with no email, no contact, no refund. This is not good. Now I've started searching for reviews and see this company is notorious.

I had spent > $1000 on computer parts. Pretty concerned at this point

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Brian G
Brian GIllawarra, NSW
  • 2 reviews
  • 10 likes

Keep Away

published

I purchased two 12TB hard drives through Shopping Express as they had advertised a free SSD if you purchased two hard drives between certain dates. I received my hard drives, however, they had post dated the invoice making me ineligible for the free SSD. Numerous emails and even sent them a copy of my bank statement showing the date of purchase but they refuse to supply what they advertised. I will never deal with them again.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchased12 TB Iron Wolf Hard Drive
Doccortex
DoccortexSydney, NSW
  • 6 reviews
  • 13 likes

The Customer is Always Wrong

published

What started as a good purchase turned bad. I purchased a laptop, and the bonus was a USB security key.

I advised them I had received the laptop, but not the key. I searched the box 3-4 times, my wife verified the key was not present.

They then said a stocktake showed that it was sent.

So who is right ? I certainly don't have the item, which was supposedly in the box.

As it was a bonus, I am not particularly concerned, however, it does make me feel that if this had been a major and very expensive item, where would I stand.

All in all, 2/5

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Ken K.
Ken K.Perth, WA

sent the money via credit card now denighs it

published

watch out you do not get stung this guy trades under many titles. purchased APC UPS from him have the bank receipt he says no no money so no goods.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Zafer Azad
Zafer AzadSydney, NSW

misleading advertising/terrible customer service/Horrible company

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP Probook 450 G4
Unhappy In Sydney
Unhappy In SydneySydney, NSW
  • 11 reviews
  • 10 likes

Lousy customer support

published

I made the mistake of buying a computer part from them. It did not work, and they did everything possible to make it difficult for me to return it and get a refund. After a couple of weeks of wasted time I simply gave up and let them keep the money.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Electronics & Computing Shops

Find out how Shopping Express compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Page 1 of 2
See all Shopping Express reviews

Questions & Answers

Anwar A.
Anwar A.asked

James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.

Shocking customer services.

SWCT

1 answer
hotkiwi
hotkiwi

How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.

traveller12010
traveller12010asked

Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010

2 answers
Dinodirect1
Dinodirect1

Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.

Grumpy
Grumpy

Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.

Daniel
Danielasked

2 questions
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?

1 answer
Honest
Honest

I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.

Get an answer from our members and Shopping Express representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.