Do not recommend
Heard nothing until I contacted them, where they told me they had run out of stock. Even tho the site said they had some
Awful Customer Service
Received my order and most parts were in perfect condition except for 1. It wasn't working and would be considered Dead on Arrival. Emailed them, they responded once asking for the serial number on the faulty product and now they have not responded in days, even after multiple emails requesting an update. Their phones aren't being manned either due to COVID, so just pray you don't need to communicate with their customer service team.
Poor communication, inability to cancel an order without hassle
I ordered a pc part via the ebay linked provider futu online. I realised within 5 minutes I had ordered the wrong variation and I sent a cancellation request, which was not responded to until after the item had been sent. I was told to decline on delivery. As a result, I declined to accept the item on delivery, which was then returned to the dispatch address. However, now I am told they cannot find the item, and never received it. Australia post records clearly show it has been delivered. If you need to return stuff, good luck.
The Customer is Always Wrong
What started as a good purchase turned bad. I purchased a laptop, and the bonus was a USB security key.
I advised them I had received the laptop, but not the key. I searched the box 3-4 times, my wife verified the key was not present.
They then said a stocktake showed that it was sent.
So who is right ? I certainly don't have the item, which was supposedly in the box.
As it was a bonus, I am not particularly concerned, however, it does make me feel that if this had been a major and very expensive item, where would I stand.
All in all, 2/5
Terrible customer support!
So i ordered 6 computer parts and i paid for auspost shipping i got fastway somehow
my ram i ordered was out of stock do they delayed the dispatch by 1 WEEK! without warning me
they only told me when i contacted them.
However i did get all my parts in working condition and i didn't pay much for the parts as well! cheap parts
Unorganized and unprofessional
After spending $500 on their website and various amounts of other websites, this one in particular didn’t send any email notification about my order and what state it was in. I then emailed them about the issue asking for details about my order and they didn’t respond so I decided to call them only to find out that one of the sellers was on vacation, which I am fine with but at least they should email me about the current state. Prices are good but lack in notifying
Ordered an almost complete system built around a specific Vega 56 card. Emailed them after a few days to check on the order and they said they were waiting on just the case. After a few more days of waiting, I called and found out the Vega wasn't in stock and they don't know when they'll get more stock from the supplier. They did offer another Vega 56 they had in stock (which is inferior and with a blower) so I cancelled the whole order.
Not great at all in updating me, wasted more than a week.
Good Price and Product BUT!!
The product and price were great; however, after the abysmal service from their FASTWAY courier - 8 days delay from consignment in Sydney to attempted delivery in Canberra - I would buy elsewhere in future.
Good prices but everything else lacking
Good prices but it ends there really.
Sensitive products shipped loose in a box banging around - why not 50 cents of bubble wrap?
Emails ignored even when trying to do a bulk order of something (doesn't give me confidence if anything went wrong).
Just Read My Review
I waited a week until having to contact Shopping Express myself to find that even though they had committed to an order, they were unable to deliver. By calling their number, I spoke with a girl who always had to ask someone else something on all questions asked by myself. Shopping Express needs a new person on the end of the phone to handle customer service and to be able to manage orders better. Emails also took a phone call or two to be able to get a response. A total of 2 weeks had passed and I decided to purchase the model up and EVGA 1080...ti Black edition for $1180 initial price ($1189) and was offered a discount of a whole $9. My initial purchase $850 + $9 shipping. They offered a $9 discount which only covered shipping which in theory I had already paid in my first order so thus, no discount for the time they have wasted. Once the order for the 1080 ti was through, the postal service was great and there tracking was on point. The EVGA card, once I got it, is absolutely exceptional and performance is great. I'm sure that if you order a product and its shipped that day or next, I would recommend Shopping Express. If you have to deal with the Customer Service, get a refund.
Slow to ship.
Ordered parts totaling $1250 late Sunday. All items were shown as being in stock and stated that they would ship in 24 hours. My order shipped on Thursday after emailing them the day before asking what was going on.
+1 star for being cheap.
Let's see how long it takes for Fastway to deliver (even though the delivery method selected was "Auspost, courier", very ambiguous)?
Very slow service
Takes a long time to receive an order. They appear to be very slow in processing an order. It would seem around
2 days before it leaves their premises.
No response, hasn't posted item
Advertises to post 'Next Business Day', but one week later still hasn't posted and zero response to communications. Opening dispute with eBay shortly.
Promise FREE SHIPPING but charge you anyway
Made purchase of Samsung 960 PRO NVMe M.2 512GB SSD because good price and offered free shipping but they charge shipping anyway. 3 days later they mention in packing slip free shipping voucher which many people would not spot. I can use it next time but not what I signed up for. Never heard further from them on this matter but did get another promo offering free shipping. Can I rely on it.
Shopping Express normally good prices and delivery times but this is annoying.
Zero Customer Support/After Sales Service.
Bought an HP Roar Bluetooth Speaker which was DOA. Returned same with the promise of either a working replacement or refund. That was weeks ago and still waiting. After sales service/customer support is just awful. Communications practically non-existent... every time I wanted an update on the situation I had to initiate contact myself. Each time the same old promises with nothing actually happening. I've now placed the matter in the hands of Consumer Affairs.
Massive Discounts! Hurry Ends Quick! Oh wait...
Don't be fooled by the marked down prices showing a massive percentage discount. The prices on Epic Hour Sales are marginally better than finding the same product from an Online Retailer.
For example: LINK TO SCREENCAP: http://imgur.com/W4xW8ku
"Qnap TS-453 Pro 4 Bay NAS 2GB TS-453Pro-2G
10 units available, 1 per customer
The promised FREE SHIPPING did not happen
I bought my first item from Shopping Express, a Micro SD card. Over Xmas there was a promo offering free shipping. When I checked out the shipping cost wasn't set to $0. I went through with the transaction, given there was no one in their office until 11/01/16, then emailed them, thinking they could refund that portion. Waited weeks for a response, then was told they won't refund the shipping cost - you can only get a store credit. I did get the product in a reasonable timeframe but won't use them again.
Great Product with a Defect - Slow Warranty Process - If Any
OK so I thought I'd take a chance on a small laptop from Toshiba at a great price from Shopping Express ("SE"). It was delivered after Easter so I cannot say how timely the delivery was as it traversed the country and 2 public holidays.
However; Australia Post Tracking goes from "picked up from sender" to "Delivered" with no other info for 9 days - Whats the point of that.
Anyway laptop arrived well packed and on opening seemed fine. I installed all the software I wanted and started work. I was only then using MSWord (with a white scree...n) that I found a small scratch (on the inside/underside of the glass) on the glass screen. I contacted SE and a obviously overworked man asked me to send images of the defect and the packaging to ensure it was not damaged in transit - so the claim could be submitted to the claims team. That was two weeks ago. In the mean time I have decided I can live with the defect as my need for the laptop is greater than the need to have it perfect. It has a 3 year warranty (Manufacturer) so I may leave it for now as it is documented in images and emails. Suffice to say if i need to have it fixed I will lose everything I had done and possibly have no laptop for 2 - 3 weeks. What has this experience told me ? SE are fine if there are no defects otherwise the returns process is not as slick as the sales process. Don't gamble a large purchase, especially it it was for business purposes.
So my first order with this online store was made on the boxing day sale. Just a small item to test the waters, a $14 microsd card with free shipping, I received that in 3 days... excellent.
Order number 2 : January 4th 2015, several SanDisk usb drives, all in stock and all to be dispatched between 1-2 days of payment. January 9th 2015, status? Still in PICK.
I just really hate it when stores have an item displayed as IN STOCK when they obviously don't. Sometimes you require items before a certain date, and would rather pay that little e...xtra for reliable service. Not going to bother emailing shoppingexpress about my order after reading all these reviews on how they jerk you around and make up excuses instead of just owning up to the fact that they had no stock, don't blame your suppliers shoppingexpress. Its bad business practice to take peoples money first then call your suppliers requesting stock. Not to mention the 5 star reviews are obviously fakes, no one gives 5 stars after their first purchase but funny enough all the 5 star reviews seem to be first time buyers...... very suspect.
Overcharged & no response to calls, emails or ticket submission.
Purchased $700 worth of parts on Boxing Day. Free postage was advertised but i was charged $9.95 (and discounted $0.13 for some reason??). Postage on or before the 5th of January was advertised but the order is still in "pick" status. I have tried contacting the company by phone (called 20 times in a row this morning with no answer), email AND ticket submission on their resolution centre page but have had no reply what so ever. This company is useless. I will be getting my items eventually (or a full refund) if its the last thing i do. These gu...ys do business in Australia and are therefore subject to its laws (which i intend to utilize if i have to). UPDATE: Finally received a reply by email. I recommend this form of communication for anyone having the same issue. I was told that my item had not yet arrived at the warehouse, hence why it hadn't been shipped yet. You shouldn't sell items that you don't have in stock (or if you do, tell the customer it's out of stock before they buy it). I might actually get my items soon but i'm still very dissatisfied with the service i've received.
Questions & Answers
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.
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