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Shopping Express

Shopping Express

2.7 from 259 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

1.5
19 reviews
  • Product Quality
    1.6 (13)
  • Return Claim MadeYes (17) · No
  • Shipping
    1.9 (9)
  • Warranty Claim MadeYes (9) · No (7)
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Reviewer Photos & Videos

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Jase
Jase
  • 3 reviews
  • 6 likes

No after sales service don't risk it.

published

I suggest no one buy anything from Shopping Express. If you ever have to return something that is faulty you will lose your money as there is no after sales support. If you have to return faulty items even within 7 days or they are DOA they will not refund you.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeYes
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Steven Street
Steven StreetSouth East Queensland, QLD

Wont buy with them again

published

Have purchased 3 laptops of this company over the years. Initially very satisfied with everything until there was a problem with one of them. Laptop was still under manufacturer warranty. Jumped through many hoops and answered many questions as per the request of shopping express. Of course you cant telephone them and their only contact method is via email which were ironically answered by "James" to start with but eventually we were met with dead silence (no reply) ever. The warranty has now expired after many months of perseverance.
Don't buy through this company because they do not even back the manufacturers warranty. Steve.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeYes
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Daniel
DanielPerth, WA
  • Verified

Lost my trust

published
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeYes
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Marcus L.
Marcus L.
  • 3 reviews
  • 1 like

Zero after care/ service. Stay away.

published

Three week, 15 odd email, still no reply, not even an automatic response. Zero after care. Do not waste your time with these jokers. Their service is truly non existent. The small saving isn't with the issues you will face.

I bought with 30 day money back guarantee, and ended up needing to swap a item, but they don't reply....at all!

  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeNo
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Failed refund
Failed refundSydney Surrounds, NSW

Failure to provide promised refund

published

Returned a product to them. They said they'd check it out and if truly faulty would refund the product cost and postage. Took a long while to get product refund, and then over a month for them to respond on the postage cost refund. They said ok, and that the refund was booked to be processed. But over a week later, it's still not through and again they're not responding to emails. NEVER do business with this mob again.

  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeYes
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Sat
Sat
  • 3 reviews
  • 1 like
  • Verified

Fraudulent activity

published

I usually don't leave bad reviews, but this time it's important to warn other people. Stay away from them!!!

Ordered a product and after paying for it I realised that the image and the description were different.
Contacted them, worst support ever, no answers for days. I tried to mediate the situation with them, they didn't even answer. Every time I had to open a new ticket to get an answer.
Despite of the fact they says "Dispatch in 24 hrs" after a week not even answers.
Cancelled the order, got a refund.
Stay away from them!

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeNo
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Terrible process and customer service! Extremely slow and user unfriendly, unbelievable!

published
  • Product Quality
  • Return Claim MadeYes
  • Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Trinketts
TrinkettsGreater Melbourne (Outer), VIC
  • 4 reviews
  • 6 likes

Refused to replace item. Issued refund then told us to rebuy item at $250 higher price.

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeYes
  • Product PurchasedTP-Link AX6000 Archer AX6000
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Alex little
Alex littleSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

Poor communication, inability to cancel an order without hassle

published

I ordered a pc part via the ebay linked provider futu online. I realised within 5 minutes I had ordered the wrong variation and I sent a cancellation request, which was not responded to until after the item had been sent. I was told to decline on delivery. As a result, I declined to accept the item on delivery, which was then returned to the dispatch address. However, now I am told they cannot find the item, and never received it. Australia post records clearly show it has been delivered. If you need to return stuff, good luck.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeNo
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slipscope8197
slipscope8197South Australia
  • Verified

I just wanted to cancel my order...

published
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeNo
  • Product PurchasedAMD Ryzen 5 3600X
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Jamie
JamieGold Coast
  • 3 reviews

incomplete product provided and will only offer a return if I pay for postage

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeNo
  • Product PurchasedASUS Dual GeForce RTX 2060 SUPER EVO OC
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Vvv
VvvSydney, NSW
  • 2 reviews
  • Verified

Delivered Broken ASUS Vivobook Laptop X509JA-EJ159R

published

Purchased the brand new Asus Vivobook X509A-E159R. Opened the unit and was unable to use as screen was showing random picture. Contacted the team and nightmare getting them response from them. Someone got back to me [name removed] from support and I provided all the details requested but having so much difficulty getting them either give me refund or replace the unit. I am lost what are my options to get them to do the fair thing. One unhappy & sad shoppingexpress buyer

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  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeNo
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Electronics & Computing Shops

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Very poor after sales service

published

Shipped an item that was dead on arrival and now two weeks later have not shipped a replacement. Have had multiple emails asking them to send the ROA and took a long time to even get that.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
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Abbas
AbbasGreater Melbourne (Outer), VIC
  • 3 reviews
  • 4 likes

Worst place to ever go shopping online for Computer parts

published

Guys, Spoiler Alert on shoppingexpress.com.au. One of the worst online shopping stores for Computer spares i have worked with. I have had an SSD fail on my SkullNUC - which is under warranty. They keep passing the buck around between reps and never provide a response. Send them emails on mail@shoppingexpress.com.au and they claim they never receive our emails. Ask to escalate and they have no other email - just one email which is mail@shoppingexpress.com.au
Absolute disaster working with these guys. I would not recommend them and would advice anyone shopping online for computer or gaming parts to stay clear/away from these guys.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeYes
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Horrible company/customer service

published

Bought a misting fan from these guys a while back it stopped working after about a month.
They said at first yes we will send you a new one just discard of the old one.... Well I did and then a week after I did they said they needed it returned to be able to replace it.
Needless to say it was already gone. Even with the proof of the email saying dispose of it they refused to do anything.

Deleted account and moving on.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeYes
  • Product PurchasedMisting fan
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Questions & Answers

Neehan T.
Neehan T.asked

I saw a good laptop with a good price, however, I am not sure whether to order from this website, due to the mixed reviews. Could someone tell me whether I should order from this website or not?

No answers
Anwar A.
Anwar A.asked

James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.

Shocking customer services.

SWCT

1 answer
hotkiwi
hotkiwi

How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.

traveller12010
traveller12010asked

Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010

2 answers
Dinodirect1
Dinodirect1
Grumpy
Grumpy
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Extra Information

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