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Shopping Express

Shopping Express

2.7 from 234 reviews · View Statistics

Reviews

  • Product Quality
    4.0 (6)
  • Return Claim MadeYes (2) · No (5)
  • Shipping
    3.6 (5)
  • Warranty Claim MadeYes (1) · No (4)
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Anonymous
AnonymousGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes

Do not recommend

published

Heard nothing until I contacted them, where they told me they had run out of stock. Even tho the site said they had some

Incentivised ReviewNo
Return Claim MadeNo

Awful Customer Service

published

Received my order and most parts were in perfect condition except for 1. It wasn't working and would be considered Dead on Arrival. Emailed them, they responded once asking for the serial number on the faulty product and now they have not responded in days, even after multiple emails requesting an update. Their phones aren't being manned either due to COVID, so just pray you don't need to communicate with their customer service team.

Product Quality
Shipping
Incentivised ReviewNo
Alex little
Alex littleSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

Poor communication, inability to cancel an order without hassle

published

I ordered a pc part via the ebay linked provider futu online. I realised within 5 minutes I had ordered the wrong variation and I sent a cancellation request, which was not responded to until after the item had been sent. I was told to decline on delivery. As a result, I declined to accept the item on delivery, which was then returned to the dispatch address. However, now I am told they cannot find the item, and never received it. Australia post records clearly show it has been delivered. If you need to return stuff, good luck.

Product Quality
Shipping
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C R.
C R.Great Southern, WA

happy customer

published
Product Quality
Shipping
Doccortex
DoccortexSydney, NSW
  • 6 reviews
  • 13 likes

The Customer is Always Wrong

published

What started as a good purchase turned bad. I purchased a laptop, and the bonus was a USB security key.

I advised them I had received the laptop, but not the key. I searched the box 3-4 times, my wife verified the key was not present.

They then said a stocktake showed that it was sent.

So who is right ? I certainly don't have the item, which was supposedly in the box.

As it was a bonus, I am not particularly concerned, however, it does make me feel that if this had been a major and very expensive item, where would I stand.

All in all, 2/5

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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MrLights
MrLightsMetropolitan Adelaide, SA
  • Verified

Huh, my return was alright

published

At the risk of sounding like I was paid to write this, my refund went without a hitch. Got a DOA motherboard, sent an email off about getting a refund and was responded to same day. Sent some more info and a pic, got a return label, off it went. Refund about 12 days later. Maybe I was lucky, I don't know.

Product Quality
Shipping
William Chhour
William Chhour
  • 5 reviews
  • 4 likes

Terrible customer support!

published

So i ordered 6 computer parts and i paid for auspost shipping i got fastway somehow
my ram i ordered was out of stock do they delayed the dispatch by 1 WEEK! without warning me
they only told me when i contacted them.
However i did get all my parts in working condition and i didn't pay much for the parts as well! cheap parts
cheap service...

Product Quality
Incentivised ReviewNo
Tracy LF
Tracy LFPeel, WA
  • 12 reviews
  • Verified

Good range, prices, products, shipping costs

published

I've purchased all sorts of things from Shopping Express-- going back to 2014. Each item arrived in decent time, intact, with reasonable shipping charges. Many items have free shipping- so hard to beat that one. Unlike some others posting here, I always got notification when the item shipped. Never have had any issues at all.

Product Quality
Incentivised ReviewNo
Torbvvv
TorbvvvBunbury
  • 2 reviews

Unorganized and unprofessional

published

After spending $500 on their website and various amounts of other websites, this one in particular didn’t send any email notification about my order and what state it was in. I then emailed them about the issue asking for details about my order and they didn’t respond so I decided to call them only to find out that one of the sellers was on vacation, which I am fine with but at least they should email me about the current state. Prices are good but lack in notifying

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Je Again
Je AgainSydney

False stock

published

Ordered an almost complete system built around a specific Vega 56 card. Emailed them after a few days to check on the order and they said they were waiting on just the case. After a few more days of waiting, I called and found out the Vega wasn't in stock and they don't know when they'll get more stock from the supplier. They did offer another Vega 56 they had in stock (which is inferior and with a blower) so I cancelled the whole order.
Not great at all in updating me, wasted more than a week.

Banjo Pete
Banjo Petecanberra
  • 2 reviews
  • 2 likes

Good Price and Product BUT!!

published

The product and price were great; however, after the abysmal service from their FASTWAY courier - 8 days delay from consignment in Sydney to attempted delivery in Canberra - I would buy elsewhere in future.

Glenn
GlennGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Good prices but everything else lacking

published

Good prices but it ends there really.
Sensitive products shipped loose in a box banging around - why not 50 cents of bubble wrap?
Emails ignored even when trying to do a bulk order of something (doesn't give me confidence if anything went wrong).

Kopfz
KopfzBrisbane
  • 5 reviews
  • 17 likes
  • Verified

Prices are great. Slow to ship, and use Australia's worse courier service

published

Just Read My Review

published
John
JohnHunter Region, NSW
  • Verified

Fast delivery, initially was sceptical because of other reviews

published

Bought PC parts worth $900 from Shopping Express, sent it within 3 days but that's due to Anzac Day happening in that period. They did use Fastway and arrived the day after (I live 3 hours from Sydney) but no one was home so they took it back to their Newcastle warehouse (don't know why they wouldn't drop it at the local post office). Luckily they have a redeliver service and got it on Monday. Shopping express is cheap and their delivery service is fast if you live somewhat near Sydney, let's see how they hold up if I have to return a product or something.

I'd have to include that the pc case box had a bit of damage in it but the case itself was fine. Although both boxes were placed on the side of the front door carefully.

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Questions & Answers

Anwar A.
Anwar A.asked

James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.

Shocking customer services.

SWCT

1 answer
hotkiwi
hotkiwi

How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.

traveller12010
traveller12010asked

Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010

2 answers
Dinodirect1
Dinodirect1

Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.

Grumpy
Grumpy

Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.

Daniel
Danielasked

2 questions
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?

1 answer
Honest
Honest

I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.

Get an answer from our members and Shopping Express representatives

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